DHL Express Romania Avis 129

The weakest and worst service ever. Huge costs. Communication, any criticism is welcome. I wouldn't even give one star. I don't recommend. Run away from DHL as much you can.

They really deserve 0 stars. Do not recommend. I had no choice because my package from Australia used them. They made me send so many documents and asked me to get a EORI number (for a small package!). I did all that and sent everything through but they told me I didn't and sent the package back. I have email proof. They lie and their customer service people are rude and absolutely clueless of what's going on. Avoid if you don't want to be disappointed and stressed.

They say delivery was attempted, but it never was. I would know since I work from home. You can't trust them with international delivery. Been waiting for 1 month to get something? Too bad, it might get returned. A joke of a delivery company.

It was the most difficult process of receiving a package I’ve ever experienced. Even the Romanian Post does a better job. The sender paid an extra £30 for the package to arrive in 3 days. Not to mention the fact that I received 5 online documents to sign. Then it took a whole week just to clarify what steps were needed to actually take possession of the package.

Although I eventually agreed to let DHL obtain the EORI code on my behalf, that alone took another week—only for us to discover that an old draft application from 2 years ago had to be deleted first!

On top of that, I was billed over 500 lei in customs duties, when the package itself cost about the same (£150). I was even called and asked whether the toys inside were plush or mechanical. How am I supposed to know what kind of toys the sender is sending as a gift? The package was opened, and so was one of the toys—specifically the one that was meant to be a surprise for my child to open from its secret packaging.

Such a poor service, which ended up costing me three extra weeks of delivery time and double the value of the package, has never happened to me before. I am demanding compensation for such a terrible experience.

Cel mai mizerabil serviciu de posta, personal nepregătit si foarte recalcitranți in apeluri telefonice !!! O mizerie !!!!

From Germany to Romania from 17.06 - 04.07 for the most average parcel. I guess there is nothing more to say. The quality of the service is low. Really low

Every time they are late with the delivery even I pay express delivery so I receive the message for delivery and then they are late with two or three days or they’re telling me : you have been contacted and then put the package in the locker without contacting me !!! so is the last time I use the DHL Bad service ( about 10 times )

Even one star is too much for DHL Romania. From UAE to Romania it took only 1 day for my parcel to arrive. Since 5 days ago my shipment is stuck because DHL Romania did not bother to do the custom papers. They are constantly blaming the custom for the delay but when I checked it is DHL representative who must fill in the papers. The custom inspector cannot provide clearance if the papers are not done. So DHL Romania is not only inconsiderate and lazy, they are also liars. Avoid them forever

Din mare fan DHL ma fac cel mai mare hater ... fi-v-ar compania de ras. Cum pentru o factura cu 2.10 usd diferenta sa astept 5 zile sa primeasca un raspuns din China, ati trimis dosar cu sina pe un porumbel voiajor, nu stiu ce fumati sincer dar temu , ali si alte comp livrează in 7 zile in RO .. fara atata bataie de cap in schimb eu dau cateva mii usd la dhl ca sa fim corecti fiscal si ma impiedic de un kkt de birocratie. Nu mai zic ca toate bunurile liber de vama se fac vinerea.... sa mai treaca 4-5 zile pana la livrare.

Super ok o doamnă super foarte inteligentă

I’m here to rate customer care experience. Claudia Andreişan from the Call Centre helped me a lot. This is my form of thanking her for explaining everything that i needed to hear about from A to Z. She was very patience, caring and nice overall. She is very good at what she does. RAISE HER SALARY!!

DHL Romania very Bad service, I paid express delivery urgently for a pair of shoes from London to Bucharest, very high price and in Bucharest is blocked through customs and waiting for delivery all weekend since Thursday….no respect for customers….

Niște mizerii, care nu au număr de contact, care nu aduc coletele când trebuie, și care mint că nu au găsit acasă proprietarul ca să livreze coletul!!!!

Es para DHL Romania. Mala experiencia, mal trato de parte de una operadora, no sabía darme soluciones, ni explicaciones, lo peor que me ha pasado. Llevo dos días esperando que entreguen un sobre y siempre el repartidor llega después de la hora de cierre. Tenían una indicación de parte de DHL España, pero ni caso. Para sacarse del lío culparon a los de España. Venga ya. Ellos han dado la cara y han hecho un tercer intento a ver si en el transcurso del día de mañana los de dhl romania cumplan su trabajo.

Sunt de departe cea mai incompetentă firmă de curierat. Aștepți cu săptămânile să primești un colet amărât de 2 lei. Zece mii de proceduri, fiecare durează minim 24 de ore. Dă-ne doamne altă firmă de curierat.

Sa nu comandati nimic prin DHL din spatiul extra comunitar

Parcel arrived in Bucharest with customs info prefilled by me and full rights for DHL to hand over the customs process - as they said this would be faster without any delays. It took one day, Monday, to get customs clearance and next day, Tuesday, should've been delivered to me. When I called in Tuesday due to lack of updates they said that although the package was cleared by customs, they were missing the paperwork from customs (???). When I called them later they said the package will be delivered the next day, Wednesday, instead. They hadn't even picked it up from customs so I couldn't get it myself. 0 proactive communication and seems like made up excuses to me. This is just lazy for a seemingly premium service.

Cei mai mai nesimțiți mă refer la cei din birouri!