Beautiful diamond eternity ring. First class quality stones. Brilliant price. Quick service from start to finish. Lost a star due to choice of courier (DPD). Delivery was to be guaranteed next day. DP... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Gracias a DIAMONDS FACTORY, me ayudaron a elegir el anillo perfecto, Muy serios y súper atentos, sin lugar a duda un sitio para repetir
Very upset and disappointed of this store. I have mad a return sent back and received by them early January and no action made despite several emails, not even an answer. Truly worrying when it is abo... Voir plus
Beautiful diamond stud earrings, much bigger than I expected and they sparkle wonderfully. The quality is excellent, and they look fantastic when worn. The only downside was the long delivery time, bu... Voir plus
À propos de l'entreprise
À propos de Diamondsfactory
Écrit par l'entreprise
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Coordonnées de contact
54 Hatton Garden, EC1N 8HN, London, Royaume-Uni
- +1 888 888 3959
- diamondsfactory.com
4,0
Bien
114 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Came exactly as ordered safely…
Came exactly as ordered safely delivered
Very good service
2 février 2024
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Absolutely amazing
Absolutely amazing! I am really pleased with the ring I have ordered. Was worth waiting. 5 star
17 janvier 2024
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Took a chance and ordered online was…
Took a chance and ordered online was helped by Dan and had to wait over the Christmas period. The short wait was so worth it. The ring is stunning. Was kept up to date as the ring was built. Thank you Dan. Great company and great products.
9 janvier 2024
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Amazing service and so happy with my…
Amazing service and so happy with my jewellery
5 janvier 2024
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Beautiful necklace so happy with it…
Beautiful necklace so happy with it looks even nicer than the website pictures, it arrived quickly in lovely packaging
5 janvier 2024
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
The website was really easy to navigate…
The website was really easy to navigate to purchase the perfect piece. Ordering and information on delivery was very informative. The product I received exceeded my expectations and is perfect. Thank you.
20 décembre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
My perfect ring
My ring arrived yesterday, and I'm so happy with it. It is a gift from my husband for my 50th birthday and something I have wanted for such a long time. From ordering, throughout there were regular updates so we knew the progress of it being made. Not everywhere does black diamonds and so to find my perfect ring was amazing. I can't recommend highly enough. Thank you 😊
16 décembre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Got our money's worth
Got our money's worth. Once delivery information was communicated and confirmed I was able to prepare to receive the package and there were other options to get the package even if I missed the delivery. Security was important to avoid theft. Nice job
7 décembre 2023
Avis spontané
Réponse de Diamondsfactory
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Customer service helpful ring is…
Customer service helpful ring is beautiful
4 décembre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Roseanna.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Complete disappointment
Order AT-19649 was issued on October 27th. I received it only on December 6th. The ring was sent with a defect, there are abrasions on it. Complete disappointment.
6 décembre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience.
Firstly we are very sorry to hear that you feel this way. I have looked into your order and can see your item has been returned due to having a few manufacturing marks left over in the polishing process. We do apologise about this as these are easily rectifiable with a workshop polishing wheel and should have been noticed by our quality control department before dispatching to yourself.
We are pleased to see your funds have been returned and we take all comments on board from yourself. This error has been noted with both the workshop and the quality control department.
Once again we apologise for the situation and the way that you feel towards Diamonds Factory. Customer satisfaction is extremely important to us.
Kind Regards,
Diamonds Factory Customer Service
Great customer services at the…
Great customer services at the Birmingham branch, it was a real pleasure. Stunning jewellery at glorious competitive prices. Highly recommend.
30 novembre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Attention to detail
The site has a massive amount of choice and options. I liked that I could easily get platinum in most styles of ring and I could change the diamonds to fit my budget and preferences. However, what is unusual is how much detail they give in the description, including the ability to see how the dimensions change with changes in carat size etc.
When I had narrowed it down to 2 pretty similar rings I used the chat feature and spoke with Alex. He was really fantastic and had deep knowledge of the products and the details. As a result of speaking with him I felt I could make a really informed decision and ordered that day.
When the ring arrived and I gave it to my wife she was delighted. Not only was it very pretty, but matched really nicely with the rings she wears in that finger. Since I was able to know the height of the ring I knew it was going to sit flush with the next ring and form a nice stack. Thank you to diamond factory and Alex for being so detail oriented and knowledgeable.
11 septembre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Alex. This sounds like a really lovely and enjoyable experience.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Excellent service and beautiful product!
I purchased a beautiful platinum and diamond ring set which arrived in a matter of weeks via secure delivery.
The whole process was seamless and I was very happy with the result.
18 octobre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Top service start to finish
Top service start to finish.
Sharon Wheeler was excellent in helping get my order out on time.
10 octobre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
I purchased a ring for our engagement…
I purchased a ring for our engagement and needed for the 9th October as I was flying out that day. It arrived by the 5th and looked stunning! Staff are very helpful and understanding. P.s she said yes so will be buying a couple of wedding rings from them too
5 octobre 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Engagement ring
Used Diamonds Factory to order an engagement ring. From start to finish their Hatton Garden store was professional and responsive. Shout out to Radwan who helped me design the perfect ring. 100% would recommend.
18 août 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Radwan and the Hatton Garden store.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
I bought a engagement ring from the…
I bought a engagement ring from the DIamonds factory a few weeks ago. I ordered a beautiful engagement ring and I was going abroad to get engaged but the timescale was tight. I spoke to DF several time. After ordering it and they did everything they could to procure the ring and they was amazing to met the time scale. I would highly recommend DF.
9 juin 2023
Avis spontané
Réponse de Diamondsfactory
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Diamonds Factory Customer Service
Staff were extremely helpful via chat…
Staff were extremely helpful via chat and phone with my queries. Their advice allowed me to make an informed choice. I purchased an 18" 18ct white gold curb necklace and pendant with 1/2 carat solitaire diamond. The quality was excellent and extremely good value.
20 février 2023
Avis spontané
Ordering blind is always a risk
Ordering blind is always a risk, but my ring was everything what I expected plus some, it was well presented and communication throughout was spot on.
Lovely quality ring, highly recommended.
10 mars 2023
Avis spontané
I went for a consultation with Mitch at…
I went for a consultation with Mitch at the Nottingham branch. He was very polite patient and helpful.
I picked an engagement ring that was bigger than the one I purchased and he was honest and told me it didn’t suit me and that the smaller ring looked so much better.
I could’ve spend a lot more money but he was more interested in the final
Look.
I got my ring in 3 weeks exactly how I thought it would look, beautiful!
I had good updates throughout
So glad I chose to go there
Definitely going to get wedding rings there as well!
19 février 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.