Diamonds Factory Ireland Avis 

Refusing refund, been sitting on my item for 6 full days now and acting like they don't have it. Worst customer service on the planet, will ignore all of your attempts to contact them no matter what platform you try.

It has gotten so bad that I will be taking them to Small Claims Court this week to amend this because they have ignored all matters of settling it peacefully.

AVOID IF YOU WANT TO EVER GET YOUR MONEY BACK.

I really like the earrings and would have rated them a 5. Packaging supplied was beautiful. However, the backs supplied with the earring were very loose. I would have lost the earrings very quickly if I didn't replace other backs. I messaged Diamonds Factory to flag this but didn't receive a reply which is why I'm giving a 3 rating

Recently purchased two wedding bands from Diamonds Factory Cork. Really great experience, the girls I dealt with were both fab (Caoimhe and Janaina) and they were super accommodating when I wanted to change my ring after ordering. Rings were ready for quickly and we’re both absolutely delighted with them!

From start to finish all good

Service and quality

The staff has been helpful and nice from the first appointment. They have been patient and explained every details about the products

We had such an amazing experience getting our wedding rings with Jemima at the Diamonds Factory in Limerick. The whole experience was seamless and we were treated with top class customer service throughout. We were kept updated with the progress of both our rings which made for a very smooth process. My ring was a custom piece that they had not previously made and it matched flawlessly with my engagement ring, without having to send it away for weeks at a time. I couldn’t be happier and I couldn’t recommend this quality service enough for anyone looking for an engagement/wedding ring. Thank you Jemima and the Diamonds Factory Limerick.

The ordering process was straight forward and the communication post ordering was great.

The Diamond factory in Cork comes highly recommended, we had a wonderful experience with them last May, the staff are so welcoming and highly qualified, absolutely delighted with our purchase..Thank you for the excellent customer service.

The experience was incredible good and the ring 💍 was just perfect. Thank you Glauce for such a wonderful experience.

We will come bask 🙌🏽🙏🏼

Such an amazing experience, we loved the ease of the process and how we were guided through the experience. The ring we picked was so beautiful and beyond are expectations.

I am extremely disappointed with my experience. What should have been a straightforward and fair resolution turned into a frustrating and stressful process.
Despite raising a legitimate concern and requesting a refund, the company continues to insist on refunding only 70% of the ring's value, while refusing to provide a reasonable explanation as to why they believe they are entitled to retain the remaining 30%. As a consumer, I expected professionalism, transparency, and a willingness to resolve the issue fairly. Instead, I have been met with resistance and a lack of customer care.
The most disappointing aspect is not the financial loss, but the complete disregard for customer satisfaction and consumer rights. A reputable jeweller should stand behind its products and treat customers fairly when issues arise. Unfortunately, this has not been my experience.
I would strongly encourage potential customers to carefully consider their options before purchasing from this business. If a problem arises after the sale, do not expect the level of support and fairness that one would reasonably expect from a professional jeweller.

They kept me up to date at every step and it was securely packaged.

Ring was perfect. Every detail was done flawlessly. Highly recommended .

We had a great experience choosing our wedding bands at Diamonds Factory at the Powerscourt Shopping Centre in Dublin. Ewa our sales consultant was amazing very patient and helped us to choose the best options. Really recommend.

We went into the Diamonds Factory for a custom design that would perfectly stack on top of my engagement and wedding rings. Leah made the process very easy and enjoyable. The final product is also everything I hoped it would be and goes perfectly with the rest of my rings.

We dealt with DF cork. Janina was brilliant. Very professional service and we got our rings just in the timeframe they said we would. Absolutely amazing!

The help of the staff and how quick the ring was to be made and processed was fantastic. The amount of options within budjet (without judgement). There is nothing worse than mentioning a budget and feeling judged. This was never the case for Diamonds Factory
Fantastic experience. I only wish they were open when I was shopping for my wife's engagement ring.
Better than Keanes!

The necklace came in exactly how it should've and it's exactly what it says it is, there's a lot of choice online to customise the jewellery and the updates on the progress of your order is a neat touch.

Did not feel the service was great , no information given between order and collection of order. I had to call in 6 weeks after I placed the order to find out my earrings where there waiting for collection. However I felt the manager made me feel it was my fault I didn't know.