Diana Jewellery Avis 

If this is same as dianahamption, please don't order. I know it's counterfeit but I assumed it's high quality, but can't give you a product review as I have not yet lucky enough to receive the order! I ordered on the 07/09/2026...it's been over a month. Please save yourself the trouble and your money!

Ordered a bracelet for my anniversary… waited and waited nothing ever turned up. Awful service… now waiting for a refund.
Do not buy from this place!!!

An absolute scam! Their products look nothing like the photos. I was hesitant to buy but the website seemed legit and they offer 30 days easy free returns which is not true.
I have been chasing for more than a week for return/refund information and only periodically get responded to by a bot. AVOID AT ALL COSTS! Total scam!!!

Do not order from this website, asked to send item back for refund, 3 weeks later no further forward. Fobbed off with we are sending you a returns label that never comes. A disgrace!

Very bad customer service, slow reply. I asked to cancel my order and for refund -they have not refunded me yet despite advising by email that they have initiated it a week ago. I would not recommend buying from this retailer!

Reiner Betrug - viel zu teuer und man wird von mehreren Leuten bearbeitet. Unverschämt

Diana sieraden en Diana Jewelry zijn dat dezelfde verkopers ? Heb een prettige ervaring ,zijn uiteraard goede verkopers ,ik zou aanraden goed op de hoogte te zijn over de aangeboden producten (goud ,edelstenen) en de prijs ervan , dan kan men ter plaatse een eerlijke prijs bedingen, is uiteraard alleen waard wat men zelf denkt te moeten geven. Internet verkoop, men kan toch de producten niet in werkelijkheid zien , is te misleidend.

Total scammers, there are zero positive reviews out of 120 for this shower of utter scumbags, the one ‘positive’ is a mistake.

You will need to get you money back through your bank with these charlatans, do not let them win and do not use them under any circumstances.

Absolute cheap plastic tat looks nothing like advertised. I think the lady the use to advertise apparently’closing her shop’ is a scam to lure customers in. I bought animal lamps for presents for Christmas which were wrapped boxed. When opened one was broken. But the quality straight away was realised. Emailed but no budge on their 30 day return policy! Also sea pearl bracelet bought which was cheap crap!! Fuming and taking up with my bank. STAY CLEAR FROM THESE SCAMMERS

The product received is not as described , definitely not as per the advertised image , poor quality, cheap despite the price tag. Would've have cost me half the purchase price to return to China with no confidence to receive the refund. The item sadly was relegated to the wheelie bin do not buy from this company

Bought three pairs of earrings but what arrived bore little resemblance to the pictures. These were cheap copies! I returned the items as agreed and well within 30 days of receipt. Cost me £16 for a track and trace through Royal Mail. Package returned to be today marked ‘refused’. Am obviously not going to be refunded for these shoddy items.

This company is the worst I have had I sent back an item like everyone has stated cheap tat so I had a lot of trouble sending item back and when I did I was charged £20 disgusting also refund still waiting well after 30 days now and keep sending them emails not replying back to me and the tracking number states pending in china no contact number for the company diabolical shameful scam company they should be named and shamed and forced to cease trading.

This company is based in China, not that the website makes that clear and the products are defo not as illustrated.

I am in the process of returning an item which was when I found out their in China
The website says it’s easy to return. Defo not.
My item has been in customs in China for 2 months. I don’t expect I’ll get my money back now but we’ll see.
They have now changed the name to ‘Ivy Cambridge’

Just be careful what you’re buying. The items are ‘Utter rubbish’

Typical China rip off, steer clear, rubbish goods, no refunds, terrible service. Don't buy from them

Orders take forever to arrive the bracelet I ordered had it for 2 weeks then it snapped very disappointing things arrive in a plastic bag not good quality I never usual use these web sites but it all looked very genuine shame it’s not will not be using this again go to a jewellery store here pay a bit more but at least it will last longer than 2 weeks

I wish I had seen all these negative reviews before I parted with my money! I too have received a very cheap plastic lamp that in no way matches the photo on the website. I emailed them to show a photo of the cat lamp I received and a photo of what was displayed on the website. They are clearly different, but the response was that I had received the correct item and they would not refund me. I know I won't get anywhere and would like to have attached photos to this review so you can see just how awful the cat lamp is that I received. Just like everyone else, I feel I have been scammed. Why are companies allowed to get away with it? This business are running Google ads with all the lovely photos of various animal lamps that are clearly not true representations of the products they sell. Very poor show for the Dianas Jewels, ASA and Google for allowing these ads to appear. Who is regulating online sellers these days? It appear no-one.

I’ve had an incredibly frustrating experience with Diana Jewellery. I ordered a cross bracelet and was sent the wrong item- not once, but twice.

On top of that, the necklace I received was of noticeably poor quality. It was advertised as gold-plated and waterproof/sweat-proof, something you could “shower, swim and exercise with” while the colour remained the same, yet after just 24 hours of wearing it, it completely discoloured.

What made the situation even worse was the disgustingly slow response time to emails. Every reply took days, sometimes longer, and even then, there was no real resolution, just repetitive, generic responses that didn’t address the problem.

I’ve been more than patient, but after weeks of back-and-forth and repeated mistakes, I’ve completely lost confidence in this company. I’ve now requested a full refund and am still waiting for confirmation.

I would strongly advise others not to order from Diana Jewellery. The experience has been disappointing, time-consuming, and completely unprofessional.

Awful.

Avoid at all costs - like all others below it’s not what is pictured. Wish i’d seen these before ordering. 😅

Having provided many reviews over the years, this is the first I have reviewed with one star! In my opinion, it is probably one of the most despicable companies - to have gone to such lengths to pull the wool over all our eyes. They have created a most impressive website, found pictures of beautiful jewellery, found people to lie and show their approval of the jewellery they had supposedly received and conned us all!! Now, having said all this, have we not allowed ourselves to be conned!! Think about it, such amazing gold and silver jewellery would NEVER be sold at such low prices. Naturally, we hoped we would receive what we saw, but I think deep down we knew it could not be possible. Nonetheless, this company must be taken to account as one of the biggest online fraudsters; and to that end, I will be sending all the information I have collected to the Online Fraud people in the hope this company will get the 'comeuppance' they deserve. All those of us who have been deceived take heart, we have learned a HUGE lesson here and hopefully, wont so easily be taken in again....