Dick Smith Avis 1 529

Easy to use website with excellent information, they kept in touch through email and text, I changed address after the order and it was seamlessly processed. Goods arrived in 2 days. Outstanding experience!

The service & quality of my order I had purchased was easy & very happy with the delivery.
Thank You, very professional service & great to shop at.

Them and there kogan product line are too hard in regards to customer service and writing reviews.
I will never purchase from #icksmith again and I will never buy kogan

On 29 December I was scammed for $129 via a so-called subscription which I had no idea they were going to take out. I contacted my bank and cancelled my credit card but this money was still taken out.

I ordered an item through your company that broke after only six months. I had already waited a month to receive it, so I was only able to use it for five months. The provider told me they would send a new item, but it has now been seven weeks and I still have no information about where it is. I have had to send several emails, but no one has contacted me, and your company has not taken any action. I am feeling very frustrated and hopeless about this situation.

I found itvery easy to order my fiamma table base and I’m not particularly computer literate. The quality is good and folds up for storage. Can’t wait to start using it in a couple of weeks.it arrived within a few days of ordering viavaust post who actually yell out or knock at door to let you know it’s arrived. Can’t fault delivery or the product

Very efficient process to purchase items. Was pleasantly surprised how smooth the purchase was and the communication regarding delivery was clear and concise.

I bought a refurbished computer.
I understand it is 2nd hand, so expect it wont be a perfect, but totally wrong and broken computer was delivered. It is not powering on at all. Literally they sent me a junk/trash, really disappointing.
The worst part is their customer service not responding at all.
I feel like I got scammed.

It has been 24 days and still not delivered.

Easy to order online.
The reason for the 4 star is that I got an email request to review 4 days after purchase, however it was clear the item was not going to be delivered for several weeks. How am I supposed to review a transaction that hasn't been completed yet? Surely a tech company can adjust the auto-email to fit the advised shipping times

They make it seem like they're selling their own stock, but instead display listings from random third-party merchants. There isn't any indication in search results that the item comes from someone else.

And then, once the item fails to arrive, you're supposed to sort it out directly with Cheap Crap Inc located in East Buttock, Afghanistan.

If I wanted Temu or AliExpress, I would've went to Temu or AliExpress. (And saved a bit of money in the process)

Excellent support
Purchased a power supply from a third-party DickSmith affiliate via the DickSmith website. The purchase was easy, but unfortunately, my copy-and-paste job for the sending address was wrong.
An email to the support desk corrected the mistake, and the Affiliate acknowledged it through the DickSmith support desk. All round excellent support.

Great product

Misleading fails clames of having stock. Misleading you thst you are buying from them directly but no they use second party to supply product. Also they rip you off. If I had not made thr inquiry why my product could not be tracked after 14 days of waiting. I would not have been notified my purchase was not even being delivered.
Then they DS will not supply a timely refund but parm it of to the responsibility of there supplier. Who stated the order is now canceled & a refund is in process. But no money has been refunded to this date.

Easy to order. Fast delivery. Very competitive pricing.

Item arrived in a timely fashion. Product bought through one of their 3rd party distributors. You can't get in contact with this party directly. Item had 3 month warranty but of course failed after 4. Not a cheap item but a lemon.

Do not deal with this company you will not receive your product and will not receive correspondence from them

Item as described and sent well packed and quickly.

Quality Samsung USB cables at a competitive price with fast delivery. Won't be the last time I shop with this retailer.