Dick Smith Avis 1 529

I had a great experience using this site today. Even though I was searching for a bit of an 'out-there' item, the search tool handled it perfectly and gave me immediate results. Once I found my product, the payment process was a breeze. It’s rare to find a site that has such a easy sales process.

Website fairly easy to follow. However, I didn't realise the object I ordered to purchase was coming from Overseas until I completed my Order & paid for it.

Good quality leather Trutex belts at a competitive price

I'm in my 80ts and found your sites very easy to order thanks. Margaret cotton

G'day,
I purchased a Refurbished Window 11 Desktop Computer. I was so pleased with the quick service. I received in within a few days. The computer arrived with only the power plug lead. The monitor I have would not connect to the desktop. There was a little USB that came with it. I am 85 years old and my I T skills are limited. I have written to the company to ask what leads I need so that I can get the machine up and running. I also asked where I need to put the USB. All my family live interstate and my friends are old like me. I hope that I receive a reply from the company

That’s a great in customers service

One hundred times l,ess than à star .Trying to get helo from them is impossible I spent nearly two hours trying to get help and think I eventually managed to get a message through but have not heard back .My problem being they sent à Kogan freezer that has a shocking smell and this morning on examination I found the metal plates on the sides have not bee sealed properly and the Pro chlorine gas or whatever it’s called is leaking out .Its no wonder Ihave been having a shocking headache because the gas is dangerous and can be lethal Thankfully I never attached it to power and now it’s sitting under the verandah so it’s out in fresh air I am really upset !Margaret Connell

Ordered and submitted a cancellation within minutes, but it was still shipped anyway.

Be aware this is a marketplace item. Even though it’s on DickSmith, you’re dealing directly with a third-party seller and the return process is very different.

Not what I expected when buying through DickSmith.

Great service

The customer service that this and Kogan offer are genuinely the worst I’ve ever dealt with. They are not happy to help with any issues and always assume that the delivery will always be as late as humanly possible. They are not happy to give shipping updates and will inform you there is always a reason for late shipping and there is nothing they can do. The products are also always subpar quality, definitely not worth the hassle of having to deal with terrible shipping delays/service and the awful customer service. Spend the extra coin and deal with someone reputable.

probably the worst customer experience i’ve had. don’t buy from here - it’s a marketplace reseller - no actual ownership

When ordering, the full address was left off the shipping details. ( Otherwise 5 stars). Maybe it was me, but I generally ace these things. I responded hysterically by sending off several customer assistance requests, trying to rectify the error before dispatch. these were met with friendliness, understanding and quick reassurance that all detail was now there. Real communication to calm me and provide clarifying information. SO unusual to get real communication, addressing my specific concerns. Very grateful.

So happy ordered a smart tv Saturday delivers on Tuesday Thankyou

Apparently a delivery was attempted but it was not it was addressed to my business and staff were at the shop front from 7am to 530pm now I have to waste my time and go to the post office to pick it up maybe try another courier company

Quick easy software making it easy to see where my products is with lots of updates from the team

They’re a bit early with their review request, my stuff hasn’t arrived yet, but here goes.
The ordering process was easy, the payment process was easy, and there has been some follow-up to ensure that I get exactly what I’m expecting to.
If my gear arrives in good condition, exactly as I ordered, I’ll be happy.

I have been with this company for a # of years now and also Kogan always top job

Omg so quick and easy pay then delivered. Made my day that little bit easier

First time, and the product was delivered promptly even though it was Friday 13th

Every experience with D Smith is infuriating. 3 weeks to dispatch items and being lied to by a D Smith customer service rep that it has been shipped and giving me an inactive tracking number. Then the item arrives after 5 weeks, and instead of being made from steel, it was made from plastic. And they make any returns as difficult as humanly possible. 100% I will never use this website again. The two times I have used this website I have had faulty items. It's borderline a scam site at this point.