DigitalFibre Avis 

Atrocious customer service…Do not sign up with this company!!!!!

My 86 yr old mother who is vulnerable, lives alone and recently out of hospital has had numerous problems with her phone line. It was not working for 5 weeks recently and has been out of order again for a week and a half

I understand that problems arise but no one ever calls back…I have spent hours and hours (probably 25+ hrs) on hold trying to speak to people…

Telephone support staff won’t take calls and you are put through customer service people that provide no value whatsoever….Its no good apologising for issues, I want to see some progress being made and someone taking ownership

I repeat….Do NOT work with Digital Fibre!!!!

Ellie was very helpful this morning very bubbly and happy to help your customers very fast solving my problems

Stay away from the company!!
Where do I start, this company is absolutely terrible. Started with cold calling my elderly mother saying they were taking over from BT then not being able to get out of contract. In 18 months gone from £40 to over £80 per month. Customer service terrible. Always take 1-2 hours to get through. Never call you back. Eventually got out on contract after 18months. Ofcom suggested they should have let us out of contract earlier on but ignored them. Now after leaving they are causing problem withBT getting phone number portal over. Terrible from start to finish and now still causing problems. Don’t believe the good reviews on this site. Think they must be staff members.

Don’t bother ! Quick to sign you up as new customer, very accommodating and professional as a sales team . Once you have become a customer, the service is diabolical. Extremely rude members of management, not very helpful and very patronising. I’m sorry the day I left BT

I would give 0 stars if I could.

As a small family-run business, our phone line is essential for taking bookings. We spoke to Digital Fibre about their cheaper rates but made it clear that we wanted to compare our existing contract before making any decision. Despite this, our existing supplier was cancelled, and we were switched to Digital Fibre.

We have repeatedly asked them to provide the call recording that they claim proves we agreed to the contract, but they have failed to do so.

We were sent a new Wi-Fi router and phone, neither of which work, leaving our business without a functioning telephone. We were also not made aware of additional charges, including a £15.99 monthly fee and a £250 switching fee before the transfer.

Despite making several formal complaints, the matter remains unresolved and our business continues to suffer because customers cannot get through to us.

After experiencing this ourselves, I can understand why so many other customers have left 1-star reviews. Based on our experience, I would not recommend Digital Fibre. This has been an incredibly stressful and damaging situation for our family business.

I’ve been charged the wrong amount since Jan was told they would sort out everything for change over this wasn’t done I’ve been charged from my last company as they didn’t sort it out i ended up having to give 3 months notice which they said they would cover any leave costs which haven’t been done
Overall customer service is terrible if you can get through waited as long as an hour and got cut of wouldn’t recommend to anyone can’t wait to get out of the contract

Very polite, easy to talk to and understanding my problems,and getting it sorted out. Thanks

UNFORTUNATELY WE ARE STILL NOT ABLE TO USE THE HSNDSETS THAT WILL NOT REGISTER OR NEED VERIFICATION

I did not speak to Ally as said on the text message. Several months ago I cancelled my DD with DF as they continued to take payments the day before I was paid.
I’m a trained nurse and have been made redundant and I had outstanding payments. DF took without any conversation or any permission 2 separate payments of £94 - I can not apparently do anything about it and just have to put up with this. This is a terrible company and would advise all to stay away from DF. They have also got awful customer service. Some time ago there was a data breach and me included had our email address sent to all other customers. There was not even an acknowledgment of error and absolutely no apology. There are several companies who are much better and cheaper than these. I wish I hadn’t fallen for their promised lower monthly payment. Also my landline has not worked since being with them and yet they still haven’t taken this off and for several months I am still paying for it. In all I am appalled at how DF operate.

Chloe was very polite and extremely helpful. It's good to actually speak to a person rather that an automated reply.

Despite many emails, many attempts to try and communicate, they will not respond, they will not answer the calls, or reply to emails.

We as a business are currently left with no phones, including the business next door, this has now been a total of 8 working days.

For a communications company, this is intolerable

They don’t reply to emails or answer the phone, supplied something which could not do the job, agreed to cancel the contract, don’t pick up the equipment and KEEP CHARGING!!

Ally, what a fabulous representative for the company. Her customer service skills were top class. She was empathetic, understanding and all round great person to interact with.

Since we agreed to switch (approx 9 weeks ago), we have been charged over £300 (supposed to be approx £60 per month) but we are still not up and running. We still have no router despite numerous phone calls and emails. Promises keep being made and then broken. If only they would answer the phone and do what they promise to do

Thank you for all of your help and putting me at ease, you were so helpful

Terrible experience with this shambolic company avoid at all costs

They take more from your account than you agreed

We started off with no internet for 6 weeks
Because they send you a cheap router that doesn’t work

The internet connection is terrible I did a speed test today and came up with zero, it constantly is on and off and it knocks your phones off too so customers cannot call you

Detrimental to a business

The sales people lie promise you the earth and deliver a headache

you call you leave a message lucky if you get a call back within a week, customer service is shocking

Don’t want to give any stars

I was promised a smooth transition and this hasn’t happened almost 4 weeks with no landline and over a week with no WiFi we are a business and we need the phone for people to make appointments as a business we are losing thousands.

They slammed me after I had told them they hadn’t closed my contract with my old supplier and I was then going to stay with my old supplier as they weren’t helping resolve my problem they then at that stage nearly two weeks after I moved cancelled my contract with talk talk without my consent.

I have rang and rang and rang and can’t get speaking to anyone that can help they keep telling me someone will get in touch and nobody has. I have rang all day today and nobody has picked up, I now wonder how they purposely ignoring my calls.

I’m stuck as no other provider can access my account as they won’t get back to me.

Worst company I have ever come across. Avoid at all cost

I had a billing problem but everything was sorted out in no time by a girl named Tiahh she was spot on thanks again

Rubbish service. bad customer service i wish I had never change still no good customer service not allowed to speak to a manager. They use a delivery company to deliver my new router. But neither they or the delivery company imformed me.the hand was delivery but because I had no Internet. And also then the hand set did not work. They have taken full payment but I have had no service till 18th July there take over was on 28 june. They keep asking for more information which I have done

Tia was absolutely fantastic. I didn’t understand my bill, she went through everything with me so I understood it fully. She took her time and answered all my questions. She was soo friendly, definitely an asset to your company..