Premier Talk Avis 

I spoke to a lady called Ruby and explained my issue I had , which she has now resolve for me , I thought Ruby was very patient on listening to my problem thank you

I spoke to Mae this afternoon and made more progress today than 3 calls within the last week . I was told i needed a new router and she was ordering it today. I do not understand why it took 4 calls before this was decided on. Mae was excellent and I wish there were more people like her

Would be less if I could ….
Constantly overcharging my 83 year old nan every month by £94.79. Can never explain the charge, always say it’s sorted, nope same next month! Say credit to account, oh guess what NO!
Change over, no phone for TWO weeks, her life line. Me phoning everyday to get sorted, honestly this company is a joke.
Never call you back when they say.
Currently on hold at the moment, only been 90 minutes, like I don’t have work to do, to try and sort out their latest mess with the bill.
Will be taking this further as totally fed up 🤬

Vik was very helpful and polite. Thank you

I have had no land line for 14 weeks I am sick of phoning you really awfully service

Ruby was assisting me and she was very professional, attentive and helpful. Just what is expected. Thank you

Shockingly bad company who has not adhered to a legally binding adjudicated decision following a complaint.
The complaint concerned:
- unclear/lack of support during digital voice migration;
- charging a fee for digital voice migration;
- difficulty accessing customer support;
- continued billing after service termination;
- collection activity continuing after a complaint was raised;
- incorrectly closing a complaint without resolution;
- incorrectly issuing an early termination fee;
- threat of impact on credit records;
- and the impact on an elderly and vulnerable customer;

Following submission of my elderly mother's complaint against Premier Talk through CISAS (independent service), Premier Talk were ordered to pay her compensation by 15th July 2026. This is legally binding. They have failed to do so. I am completely unsurprised by this, as Premier Talk are excellent at failing to respond.
My advice to any customer who is repeatedly being billed after they have left the company, is to submit a formal complaint to Premier Talk, and then when they fail to resolve the issue within 6 weeks, you can submit the case to CISAS which is an independent adjudication service. At least when we did this, the outcome resulted in Premier Talk admitting they did not deal with the complaint correctly, and they also stopped persistently contacting my mother for incorrect payment of bills. Premier Talk, when are you going to pay her the money you owe???!

My vulnerable grandfather has been locked in a six-month dispute with this company, during which they have been continuously overcharging him the entire time. Upon returning home from a lengthy hospital stay, his landline was completely dead. Despite daily calls from my family begging for an engineer, nothing was done—leaving an elderly person without a working phone for over two weeks, all while they actively continued to overcharge him for a non-existent service.
Because they failed to fix the line, we tried to switch to a new provider. Instead of resolving their mistake, they threatened us with a £265 early termination fee and refused to release the line unless we paid it—effectively holding a non-working line hostage and leaving a vulnerable person stranded without a way to call for help.
When we tried to escalate, we were told a complaint would take 7 days to even be looked at. This company is failing its own terms and conditions, ignoring Ofcom’s duty of care guidelines for vulnerable customers, and repeatedly overcharging for a broken service.
All we want is for the company to immediately disconnect and release the line without any early termination charges or fees.

Monthly charge rose 142% (£32.20 to £77.99) with no explanation. Formal complaint sent 15 July, acknowledged twice the same day (including a promise of a full response within 10 working days from their Escalations Manager) — no substantive reply since. Chased again 30 July, still nothing. Also had a recurring broadband dropout issue this month and, when I tried to switch provider via uSwitch/Vodafone, the switch failed due to "an issue with the information held by your current provider."

Wanted to leave a review yet again had another closure bill from premier talk but my contract came to a natural end and I gave notice email called and wrote a letter which was registered post .Please don’t ever ever use this company honestly so much hassle unbelievable company.

Mae was really helpful and clear she sorted my problem for my 90 year old mother really quickly thank you

Mae brightened my day today. Although a tricky convo, with issues that were complicated and emotive to deal with, her kindness and professionalism shone through! Mae is an excellent ambassador for your operation!
Thanks, njp

I had a computer problem and phoned for help. Victoria was sympathetic and very courteous and helpful and with her help I got it sorted.

Tish was very very helpful

Thank you once again for your help Mya!

After 4 months of calls not ringing home phone but going to an unknown voicemail they finally asked for numbers not getting through, 2 weeks later I still have not heard from them as to what is happening on yhis problem. As long as you pay your account they are not interested in resolving the problem, being my 91yo mother missed calls from the hospital and doctors surgery which is important as she suffers from diabetes,maybe if I stop paying them again they might finally get this problem resolved instead of saying your lines working as we were able to get through to you

A young lady named Tia although new to her job quickly resolved the two problems I had . A bout a billing query and about a telephone connection problem the billing problem was resolved easily and quicky the telephone she referred to a technician who called me on my mobile later well done and thank Tia

My experience with Premier Talk has been extremely poor.

My telephone line stopped working on 12 May 2026. Instead of a dial tone, the line broadcast TalkSport radio and Jacamo advertisements, making it impossible to make or receive calls. Despite repeatedly reporting the fault by email and via their website's complaints section the problem has remained unresolved for months!

To add to the frustration, Premier Talk later wrote to say they had been unable to contact me by telephone regarding my bill. The reason they couldn't contact me was because my telephone line had been out of service since May. I was also unable to call their customer service team for the same reason.

I paid my May bill despite receiving only around two weeks of service, but I stopped paying once it became clear I was being charged for a service that was not being provided. My emails explaining this went unanswered.

In July, a tree damaged the overhead telephone infrastructure, leaving me with a complete loss of service. Openreach advised that Premier Talk needed to deal with the fault as my provider, but I saw no meaningful progress.

As an elderly person recovering from illness, being left without a working telephone had real consequences. My daughter-in-law had to travel to contact my doctor on my behalf, and I was unable to receive important medical calls.

After months without a working telephone, ignored correspondence, poor communication and continued attempted billing despite the loss of service, I cannot recommend Premier Talk based on my experience.

Talked to Tia, reference our line rental cost that kept going up, she has helped us, not only save money but we now have full fibre at £14.00 less.
Thank you Tia.
Excellent customer service