I haven’t been able to get a hold of anyone for months !! Can’t get a new provider because I can’t get this one cut off as still saying live but not had internet for a month sent emails left messages... Voir plus
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Abandoned for 3 months, no calls backs, no customer support but they sure as hell took the money for a broken internet connection. Digusting. Cancelled my Direct Debit, hopefully someone will contact... Voir plus
Everything has been great! After fighting with other larger providers (looking at you, Vodafone!) ordering fibre via DigitalHome's website was a breeze. Straight forward ordering; quick appointment se... Voir plus
L'entreprise a répondu
Not long with this company but so far impressed. Chris has been excellent, contacting us on a regular basis to make sure everything is OK and if I need anything which is absolutely refreshing compared... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Faster, better broadband. Focused on your digital home experience, we have launched our hyper fast broadband built upon our partner CityFibre's UK network. Simple pricing, fanatical about service, join our community. Together we can change what matters!
Coordonnées de contact
13 The Rise, TN13 1RG, SevenOaks, Royaume-Uni
- 033300155156
- help@digitalhomeuk.com
- digitalhomeuk.com
2,9
Moyen
219 avis
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Good service fast
27 janvier 2022
Réponse de Digital Home
Delighted the launch in Southend is supporting great performance. Appreciate taking the time to share and thank you for joining our hyperfast broadband community.
Very good service was very express with…
Very good service was very express with being offered a good value of service and looking g sterling their customer thank you .
27 janvier 2022
Avis spontané
Réponse de Digital Home
Thank you. We know we had a delayed expansion launch in Portsmouth that affected you and we appreciate that you have worked with us and are now enjoying both the performance and our service.
Really pleased about the service and…
Really pleased about the service and was easy to contact within one call I’m a very happy customer
26 janvier 2022
Avis spontané
Réponse de Digital Home
Delighted to hear and thank you for sharing. We are on a mission to expand hyperfast broadband with a service. Team will be very happy.
I’m so happy with my experience with…
I’m so happy with my experience with digital home, they quickly sorted out any issues I had within minutes. The installation was very quick and easy. The internet speeds are so much better then virgin media and sky. The customer services are really helpful and go out of their way to sort out any issues. I have recommended them to friends and family.
16 janvier 2022
Avis spontané
Réponse de Digital Home
Many thanks indeed. Appreciate your time to share and the recommendations, our best way to grow our hyperfast community.
Install was quick
Install was quick, after a little teething problem the service has been good. As for the broadband speed its just WOW. Fastest broadband I've ever had installed. Also good communication from Digital home to resolve the small aforementioned teething problem. I would definitely recommend to anyone looking for good, stable, fast broadband
13 janvier 2022
Réponse de Digital Home
Delighted. Know we will not get it right every time but we will learn from them, keep up good communications and keep on improving. So pleased you are enjoying the hyperfast network performance. Thank you for sharing.
Don't know what they are doing
The service that was due to be installed on the 23rd December, did not go ahead due to issues that were not identified on the site survey.
Not only have I still not got your service I still have not been replied to questions raised regarding my installation.
The Kelly engineer who also installs the service on behalf of digital home was also rude and unprofessional which a full compliant has been raised.
Beware of these rubbish pre site surveys if your connection line travels across neighbours properties as you will not get the service and will be very disappointed like myself.
In response to your reply.
I will state that not knowing the law myself regarding wire installs like you as professional company does.
That this should have been raised in the site survey, and informed prior to install date, which was not as it was agreed after looking at the route via the rear of my property that the service could be installed without any issues.
Therefore this is totally out of my hands and like I have previously informed you when you get way leave to install the service from neighbouring properties then you can install without issue.
29 décembre 2021
Réponse de Digital Home
Thank you for the feedback regarding your failed installation on 23rd December and we appreciate the frustrations involved.
As we discussed that afternoon by phone and email, your property needs an engineer with specific skills and training due to the sloped roof at the rear of the property as well as wayleave approval from a neighbour which is usually sourced on the day.
You cancelled service and your direct debit that afternoon which we fully understand. We noted your email which we haven’t yet had the opportunity to respond to - due to the Christmas period.
Installed on agreed date and time with…
Installed on agreed date and time with no issues,up and running a couple of days later than the agreed date but we were kept up to date at all times by phone and emails,customer service excellent. We now have super fast broadband for what i consider a good competitive price..give it a try.
22 décembre 2021
Réponse de Digital Home
Appreciate the feedback following the city expansion, a difficult period to control timing for us but delighted that communications worked and that performance is good. Delighted to have you onboard.
The best I've ever known I'm so happy…
The best I've ever known I had a knock on my door and
lovely guy called Matt advised me on this amazing product and told me the benefits from the new fiber I'm so happy with digital home the fiber is so quick and efficient it's made my life so much happier thanks once again
15 décembre 2021
Réponse de Digital Home
Always good to hear one of the team has stood out sevrice wise! Delighted service has started well and we will strive to improve. Many thanks from us all at Digital Home.
Was supposed to be installed 2 weeks…
Was supposed to be installed 2 weeks ago, then was informed won't be happening now til the 17th of December, I've cancelled my sky subscription 2 weeks today, so we are sitting here a family of 5 with no tele and internet, i had to ring for information everytime. promised me city fibre was the way forward. Absolutely disgusted with the lack of service and communication provided, not recommending to anyone.
5 décembre 2021
Réponse de Digital Home
The problem that prevented the installation proceeding was unusual. We realise the delay itself was unacceptable in timing and aggravated by our inability to provide a suitable update or resolution time in the engineering stages. Once resolved, a new installation was scheduled as quickly as we could manage. You chose to cancel our agreement. Our services are installed totally separately to all competitor broadband services, however, we recognise that there is a cost to running services in parallel. We will continue to try to improve all communications across our installation process.
Exemplary service
Exemplary service! We are so pleased with our Digital Home service. Such a relief to be off SKY and with a company that you can actually contact and who respond immediately. Speeds are brilliant and no question is left unanswered. Highly recommend, thank you, Louise
4 décembre 2021
Avis spontané
Réponse de Digital Home
Excellent news and thank you for sharing. We will always strive to improve but delighted your are enjoying.
I'm very grateful for the efficient and…
I'm very grateful for the efficient and professional installation of CityFibre broadband.
I was, however, overwhelmed about the fact that there were 3 technicians, and an hour or so later, a 4th one appeared. I am autistic, which makes social engagements difficult. Over 2 hours is a long time for so many people in my home.
3 décembre 2021
Réponse de Digital Home
Thank you for this. We can only apologise that additional team members (normally we would expect 2 engineers on site, with potential checks from an engineering supervisor & a Digital Home team member) caused unease. We will add this feedback to the team, very helpful insight. Delighted you are happily connected and enjoying the service performance.
Marion and I aren’t over the moon with…
Marion and I aren’t over the moon with the service you get from DH. We would highly recommend it to anyone. Nothing is too much trouble
1 décembre 2021
Avis spontané
Réponse de Digital Home
Many thanks and delighted. We are working hard to deliver both a high quality performance and a top class service. Will share across the team.
What an incredible service
What an incredible service! Any issues fixed quickly and personally. The level of service from Sam is second to none, he even brought me a birthday card today! The communication from the digital home team has been amazing. Special shout out to Sam and Paul, you are both sensational. Thank you!
25 novembre 2021
Avis spontané
Réponse de Digital Home
Fabulous. All the team will be delighted that our mission to deliver service with a smile is coming through. Thank you for taking your time to share.
Amazing broadband and very fast
Amazing broadband and very kind and helpful customer service not had any problems.
19 novembre 2021
Réponse de Digital Home
Wonderful. Always delighted toknow both performance and service working well. Appreciate your time taken to share. Thank you.
Professional, Quick, and Courteous Service
Quick install, nice, professional, courteous staff. Great service.
10 novembre 2021
Réponse de Digital Home
We do appreciate the share and delighted you have enjoyed. Thank you.
My opinion is your customer service has…
My opinion is your customer service has failed me and the internet is very poor. Struggling to watch anything, it’s taken ages too connect and disconnects whilst watching tv.
9 novembre 2021
Réponse de Digital Home
Our communications were poor for which we apologise. We offered to visit and resolve your Home WiFi device connection issues, that we had identified, which you did not want. We agreed to cancel your agreement.
Fast,reliable and very polite x
29 octobre 2021
Réponse de Digital Home
Many thanks for this, slipped under our radar. Always appreciated time and comments shared as we strive to deliver competitive hyperfast broadband with a smile!
Quick and efficient service
Quick and efficient service, ordered on Tuesday installed and working at super fast speed on Friday , what are you waiting for .
24 octobre 2021
Réponse de Digital Home
Many thanks Tony, we appreciate time taken and the call to action! Delighted order to installation was good and you are now enjoying the speeds. Will share across our team.
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