I found the meals to be very delicious! They are way to make and some thing I would probably make again I've had a few issues recently: -receiving and open package of chicken, which was provide... Voir plus
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I like the large pictures of the meal and the instructions are easy to follow. If there is a problem with the quality of the food, I can report it and get a credit right away.
Dinners are well thought out and very good. Delivery is always prompt, portions are generous. I know prices are going up but sill seems a good value.
I tried all the food subscription deals. I did two weeks of dinnerly and it was the smallest portions. They claim it's two, but it didn't even satisfy one serving. To make matters worse, I cancel... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.
Coordonnées de contact
West 37th Street 336, 10018, New York, Etats-Unis
- dinnerly.com
3,4
Moyen
5 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Unreliable at best
The recipes are fantastic. The deliveries are terrible and unpredictable. Boxes arrive late and there is usually at least one item missing or unusable due to spoilage or spillage. What used to be a budget solution has become a financial gamble. Incredibly disappointing.
15 octobre 2025
Avis spontané
Réponse : Dinnerly
Hi Amy, thank you for sharing your feedback. We’re really sorry to hear about the issues with your deliveries and the spoilage you’ve experienced. This is certainly not the standard we aim to provide. Your comments have been shared with our fulfilment and logistics teams so we can continue to improve. If you’d like to discuss a recent order or get support, please contact us directly at hi@dinnerly.com. Best!
Overall recommend!
Overall we find the recipes to be good, there have been issues with missing ingredients and packages that have broken open in transit. Recipes are easy to follow and there’s a good variety of options.
16 octobre 2025
Avis spontané
Scam payment practices requires payment…
Scam payment practices requires payment info to see Menu options Meal Plans. Despite NEVER authorizing a subscription or Payment, never even picked out a Meal Plan to wake up to a pending charge, credit card company notified me that it posted. I now have filed a Dispute against DINNERLY. Fraudulent Misleading Payment practices. SEE BBB Complaints
12 octobre 2025
Avis spontané
Réponse : Dinnerly
Hi there, thanks for your feedback! You can always check our menu without providing any personal details at www.dinnerly.com/menu. Even after you sign up, the first order can always be canceled from our end as long as you request the cancellation before the billing date. We apologize for any inconvenience this may have caused. If you need further assistance, feel free to reach out to our Customer Care team at hi@dinnerly.com, chat, or Facebook chat. All the best!
For the last few months most of the…
For the last few months most of the orders I get are missing ingredients. Last month I received the wrong recipe card. The prices keep going up also. It is a little frusterating.
14 octobre 2025
Avis spontané
Réponse : Dinnerly
Hi Marilyn, thanks for your feedback! I’m sorry to hear that the service wasn't up to standard. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our Customer Care team at hi@dinnerly.com, chat, or Facebook chat. Thank you in advance!
I have not got all of my ingredients…
I have not got all of my ingredients several times, was given expired sour cream and now received the completely wrong box on Saturday.
11 octobre 2025
Avis spontané
Réponse : Dinnerly
Hello Megan, thank you for your feedback. We are so sorry to hear that your experience with Dinnerly has been so poor, with missing ingredients, expired sour cream, and the completely wrong box. We hold ourselves to high standards, and it makes us very sad to learn that we failed to meet those expectations in your case. We need to investigate these serious quality issues immediately. Please reach out to us via email at hi@dinnerly.com or through the chat function on our website. Our customer care team will be glad to assist you and address all your concerns. All the best!
Worst meal kit I have ever ordered
Worst meal kit I have ever ordered. All the chicken has been rotten and I reported it. The non rotten meals are tasty so I just ordered no chicken. My box showed up with 10 packages of chicken and some random meals I did not order. It was worthless to me. I threw it all away. Can’t get a refund so I got a credit card hoping for better luck with the next box. Kind of afraid to post this review, maybe I’ll get 20 packs of chicken in my next order.
7 octobre 2025
Avis spontané
Réponse : Dinnerly
Hi Nicole, thanks for your feedback and for taking the time to rate our service. We're sorry to hear about the experience that you've had with our service, this is not what we strive to provide. If you have not done so already, please reach out to our customer care team so that we can assist you. We look forward to hearing from you. All the best!
The food was delayed
The food was delayed. I received unfresh food. The food wasn’t at the proper temperature and the shrimp and chicken had an odor. The veggies did not look fresh either.
7 octobre 2025
Avis spontané
Réponse : Dinnerly
Hello Shanika, thank you for your feedback. We are so sorry to hear about your experience. It is not up to our standards that your food was delayed, arrived unfresh, and was not at the proper temperature, especially the shrimp and chicken, which had an odor. We hold ourselves to high standards, and it makes us very sad to learn that we failed to meet those expectations in your case. Please reach out to us via email at hi@dinnerly.com, over the phone, or through the chat function on our website. Our customer care team will be glad to assist you with a full refund and ensure this is addressed. All the best!
Customer service is nonexistent
Customer service is nonexistent. Delivery of package failed and the best they could do was a stock letter email to check around my house and check with my neighbors, and that was two days after the reported issue. They did not respond to my emailed response which included screen shots of the delivery service’s tracking information showing the delivery was not made. No refund of undelivered package was provided.
Recorded message on contact number provided below and then line disconnected. Two previous emails to the email address provided below have gone unanswered for over a week.
26 septembre 2025
Avis spontané
Réponse : Dinnerly
Hi Cara, thanks for your feedback. We are sorry to learn about the delivery issue. Please feel free to provide your comments to our customer care team at hi@dinnerly.com, or through our live channels, either via chat (available in the bottom right corner of your screen at dinnerly.com (http://dinnerly.com/)), or via phone (888-267-2850). All the best.
We have used Dinnerly for over a year…
We have used Dinnerly for over a year and will continue to do so. The meals are a good value, there is a good variety of family-friendly and quick recipes, and the quality of ingredients has been consistent over time. There is also a lot more flexibility in portion numbers than the other 3 meal box companies we've tried. I also appreciate the wide selection of Market items that are reasonably priced.
7 octobre 2025
Avis spontané
My favorite meal delivery service
I think the food selection is great. The quality is very good and the delivery has always been quite timely. They do a pretty decent job on packaging yet, but I have had a few problems with that. When I had problems, the company made everything right.
2 octobre 2025
Avis spontané
We have really enjoyed our Dinnerly…
We have really enjoyed our Dinnerly subscription! The Asian choices have replaced take out completely and we have discovered that we love chicken sausage! The flexibility to skip weeks is also a plus. Great job Dinnerly!
5 octobre 2025
Avis spontané
I like the steak dinners
I like the steak dinners. Need to have different side dishes besides rice and potatoes.
4 octobre 2025
Avis spontané
Love the recipes and food variety
Love the recipes and food variety. Always different recipes to pick from and differing ratings of time and cooking levels. Have enjoyed having meals sent and ready for cooking so I don’t have to think.
3 octobre 2025
Avis spontané
Quality Service
Quality ingredients, packaged well, and includes easy to follow instructions. Simple app with excellent interface to select meals and responsive customer service. Highly recommended.
1 octobre 2025
Avis spontané
Recipes are good, consistent delivery is not
The recipes are good and simple enough to make. Sometimes we even keep the recipe and make it again! But the shipping is inconsistent and they miss an ingredient or two almost every week.
26 septembre 2025
Avis spontané
Réponse : Dinnerly
Hi E, thanks for sharing your feedback. Although we are extremely happy that you are enjoying the recipes, we are sorry to learn that you have experienced issues with shipping and with the ingredients provided. Although the deliveries can happen during the entire day slot, and do change each week, depending on how the routes are built, if that is not what you mean, then it should not be happening. If you haven't reported the matter to our teams, feel free to reach out and our lovely customer care team will be happy to review the matter for you, and even submit any complaints if necessary. Thank you in advance. All the best!
I’ve had 3 deliveries
I’ve had 3 deliveries, out of maybe 6 total, that are days late. I planned grocery trips around these deliveries and counted on these meals. One was delivered warm, this week’s never arrived. The food is good, the best of 3 other services we’ve tried, but delivery is unreliable and I will probably cancel this subscription.
28 septembre 2025
Avis spontané
Réponse : Dinnerly
Hi Amanda, thank you for sharing your feedback. We’re very sorry to hear about the delays you’ve experienced and understand how frustrating this must be when planning your meals. We’re glad to hear you enjoy the food, and we’d really appreciate it if you could report these delivery issues through our support channels so we can investigate, follow up, and work to improve our service. Best!
Awful customer service
One of the ice packs exploded and a few ingredients were damaged because of it. I sent an email, but received ZERO follow ups. Not even a single email was sent back to me regarding this issue. The price of meals is way too high to deal with awful customer service.
23 septembre 2025
Avis spontané
Réponse : Dinnerly
Hi! I’m so sorry to hear that these deliveries were not up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. For this, please feel free to provide your comments to our customer care team via chat, phone call, or Facebook chat. Thank you in advance!
The food was good, but too many problems with deliveries.
The food was good, but I had too many delivery issues -- missing deliveries, deliveries that were so late that the food was spoiled, the wrong items in the box.
26 septembre 2025
Avis spontané
Réponse : Dinnerly
Hi Lisa, thanks for your feedback. We're truly sorry to hear about the poor experience with our service. Please feel free to reach out to our customer support team if you need any help. All the best!
Reasonable Pricing, Good Quality, Packaging Needs Upgrade
Overall, the meals are good, reasonably priced and the ingredients are of decent quality. The instructions are a bit convoluted, however. Also, for most of the summer, there have been issues with missing ingredients almost weekly. Shipping has not been great either, with boxes tossed on the porch upside down, spilled ingredients, etc. Responses to complaints have been prompt.
26 septembre 2025
Avis spontané
Réponse : Dinnerly
Hi Lisa! We're sorry to hear that the service hasn't been up to standard. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our Customer Care team at hi@dinnerly.com, chat, phone call, or Facebook chat. Thank you in advance!
Boxes don’t show up
First box arrived late, second box never arrived, third box never arrived. I am now canceling this “service.” You can’t get through to customer service to talk to an actual person, you can only communicate through chat. They did say they would apply a refund. We will see if I actually get it.
16 septembre 2025
Avis spontané
Réponse : Dinnerly
Hello Jennifer, thank you for your feedback. We are so sorry to hear that your experience with our service has been so disappointing, and this is not the service we want you to have. I understand your frustration with not being able to get through to a person and having to communicate through chat. We are experiencing a high volume of calls and are working to get back in touch with our customers as soon as possible. To make this right, please reach out to us via email at hi@dinnerly.com or through the chat function on our website. Our customer care team will be glad to assist you with a full refund and address all your concerns. All the best!
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