Direct Digital  Avis 

795
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

1 only because minus isn't a possibility. Just surprised that they are still in existence, in whatever form or another. Don't bother reading further, everything that people say in the reviews is true,... Voir plus

Noté 1 sur 5 étoiles

Avoid at all cost miss sold arrangement Now threatening court action I’ve cancelled the direct debit because taken more than than what was agreed verbally Hidden costs in the small print, don’t take m... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Scam Scam Scam. If I could give no star I would. Sales person did not highlight terms and conditions such as no cooling off period and a so called 2 year unbreakable business to business contract. Was... Voir plus

Noté 5 sur 5 étoiles

Where can I start, being a local firm we needed someone to handle all our advertising, digital marketing and other bits. Spoke to one of the sales managers and he passed me to an advisor who was abso... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de marketing en ligne

Informations provenant de diverses sources externes

Direct Digital aspires to raise the standard of company to customer communications in private and public sectors across the globe. Providing innovative digital signage and visual communications solutions across industries and countries, creating expansive advertising networks for local businesses and worldwide brands. We succeed when we help businesses big and small succeed, helping them to directly inform customers in an impressive and rewarding way.


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

795 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,2

Tous les avis

(795)

13 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

******** Attention

******** Attention, it seems like most of these reviews are either left by the company themselves or made up****

Please do not use this company, they have taken my money and deposit, sale representative miss sold the service to me, advert is yet to be published it has been over 3 months, I have requested my refund only for them to hide behind the TC’s.

I am now taking them to trading standards. Do your own research on this company before you sign up. I will carry on making people aware of this company for who they are.

I have asked for many manager calls which has never materialised and still waiting.

12 janvier 2024
Avis spontané
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Réponse de Direct Digital

Dear Forhad, I have made a request for more information, please would you kindly provide your account number. Once I have received your account number I will look into your issues raised.

Dear Forhad, thank you for providing us with the additional information so that I can look at your account further.


Noté 1 sur 5 étoiles

Absolutely a scam!!

Absolutely a scam!!
I am a business owner and they scammed me with the exact same way as the rest…
I am based in the UK btw,
stay away from them!

28 février 2024
Avis spontané
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Réponse de Direct Digital

Hi Roxanni Spindel, thank you for the additional information supplied, please be advised the Customer Service Manager will contact you today.

Noté 5 sur 5 étoiles

Very good

Very good, hopefully leading to a lovely working relationship.

28 février 2024
Avis spontané
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Réponse de Direct Digital

Hello Steven, thank you for your review.

Noté 4 sur 5 étoiles

Pooja was very professional and…

Pooja was very professional and helpful. I would 100% recommend the service of this company.

28 février 2024
Avis spontané
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Réponse de Direct Digital

Hello, thank you for your review.

Noté 4 sur 5 étoiles

Good communication from the team

Good communication from the team, however I didn’t really see a positive impact from the advertisement. They were good to extend my advert when the display was out of order for 12 days.
Customer service was good, however a little pushy about leaving a review which has knocked a star off.

28 février 2024
Avis spontané
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Réponse de Direct Digital

Hello Claire Proud, thank you for your review, we really appreciate all feedback.

Noté 4 sur 5 étoiles

Helpful

Helpful, trying to accomodate my needs.

23 février 2024
Avis spontané
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Réponse de Direct Digital

Hello Emese Flick, thank you for your review, I am glad we have been helpful in trying to accommodate your needs.

Noté 5 sur 5 étoiles

Careful attention

It is very simple , they were patient . Made corrections willingly , listened carefully what i wanted and submitted the final product just as i wanted it .

12 décembre 2023
Avis spontané
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Réponse de Direct Digital

Hello Shermine, I am glad that we were able to support you through this process and you are happy with your final product.

Noté 5 sur 5 étoiles

Good communication and professional…

Good communication and professional approach. Looking forward to seeing good results.

23 février 2024
Avis spontané
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Réponse de Direct Digital

Hello Alex Makhonin, thank you for your review, I am glad there has been good communication from our staff.

Noté 5 sur 5 étoiles

New customer

They contacted me shortly after signing my contract and have started to guide me through then design process. Staff are friendly and helpful

22 février 2024
Avis spontané
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Réponse de Direct Digital

Hello Justin Waldvogel, thank you for your review, I am glad to read that our staff have been friendly and helpful.

Noté 5 sur 5 étoiles

One of the most professional company to…

One of the most professional company to work with, especially pooja from the customer service been exceptional and very help full.

21 février 2024
Avis spontané
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Réponse de Direct Digital

Hello Sufiyan Rafiq, thank you very much for your review, I am glad to hear your service has been exceptional and you have found our staff helpful.

Noté 5 sur 5 étoiles

Great customer servise :)

Pooja called today to explain what to expect next regarding the advertise. It was informative call. All informations passed in a lovely manners.
Thank You :)

21 février 2024
Avis spontané
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Réponse de Direct Digital

Hi Katy, thank you for your review, and I am glad to hear about your experience so far and how well mannered the Customer Service Staff have been. If you do require any further assistance, please do not hesitate to contact the Customer Service Team.

Noté 5 sur 5 étoiles

I’m very impressed with their efficient…

I’m very impressed with their efficient helpful service. And look forward to a fruitful partnership.

16 février 2024
Avis spontané
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Réponse de Direct Digital

Hi Simon Turner, thank you very much for your review, I am glad to hear how efficient and helpful the service has been.

Noté 1 sur 5 étoiles

AVOID !!! Scammers !!!!!! Instead of working on Trustpilot and…

******** Attention
******** Attention, it seems like most of these reviews are either left by the company themselves or made up****
AVOID !!!! SCAMMERS !!!!
Instead of working on Trustpilot and how to keep removing people reviews, improve your disgusting company and service .
AVOID !!! DO NOT USE THEM
…..
I’ve provided more information to Trustpilot and I do not wish to carryon with this conversation with you any more ! Do not disturb me if you want to find a solution for your clients , you have to read all the bad reviews that people left for you .
You are disgrace !!!!!!

AVOID !!!!
AVOID !!!!! SCAAAAMMMMM ALERT !!!!!

PLEASE READ PEOPLE REVIEW BEFORE YOU SIGN with this Absolute scam company !!!!!
Rude customer service , very unpleasant experience.
Report them to the authority !!!!
SHAME ON YOU!!!

FYI : Unfortunately , I have a contract with you , waiting to see where the contract will be breached from your side to take you down ! If you are taking the reviews seriously , leave your MD or CEO contact number for people to speak with instead of your unpleasant customer service staff !!!!! what is your name ?

FYI :I am not wiling to share my contact number in a public site , if you could introduce yourself with your name and leave me your direct number , i will then could contact you to discuss further if you wish . I do not want to name your unprofessional and unpleasant customer service people here , but if you are from the main managers , you need to let me know with your name and only your direct number or email . I refuse to speak with the woman that her name is Poo... another one Ke... and so on !
VERY VERY RUDE PEOPLE .....
Further more.... If you spend a bit of time to read people disappointing reviews in here you will probably need to spend most of your life to go through investigation... no company will survive with the disaster service and customer service like yours ....

Ian Stirland and Pooja Nadgauda,SHAME ON YOU , your name is everywhere!!!
reviews.io you are here too DISGRACE !!!!
Disgusting you all are !!!

15 février 2024
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Réponse de Direct Digital

Hello Lili M, we go through Trustpilot as this is the forum you have chosen to voice your opinion. Unfortunately I have requested further information from you and you haven't provided this. I will do a further request information on this review for you to provide your account details, please understand that this information cannot be viewed by the general public. If you do not provide this information then we cannot look into your account, to provide an appropriate response or work with you to resolve your issues. We do learn from all reviews left but that is based on the information provided by each individual.

Noté 1 sur 5 étoiles

KEEP CLEAR of this Company!

KEEP CLEAR of this Company!! As many other people have said this Company is a disgrace and you should keep clear of them. The contract is clearly unfair and they make no correspondence to tell you they are rolling it over for a third year. Having had no leads whatsoever from their adverts, there is no way i would have allowed the contract to roll over had i known they intended to do this. they then try bully boy tactics to try and scare you into paying. Vijoy their "customer relation manager" is nothing but a cheat and a scoundrel. Just look at the other recent reviews - you know I'm right!!

15 février 2024
Avis spontané
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Réponse de Direct Digital

Dear Simon Hall, I have looked carefully into your account and can see that we have provided sufficient evidence regarding your issue raised. The rolling aspect of the contract is on the first page of the contract and is also mentioned in the terms and conditions. I have read the correspondence that has been sent to you and I will confirm that this is factual, polite and at no point does it reflect bully boy tactics, nor is he a cheat or scoundrel as you have inferred. I can see that we have provided you sufficient evidence, including sending your contract for your perusal, we have closed down your complaint and moved your account on appropriately. I also need to reiterate we cannot guarantee an increase in leads, this is the nature of advertising.

Noté 1 sur 5 étoiles

DO NOT USE THIS COMPANY.

DO NOT USE THIS COMPANY.
Like a lot of people, I have had a poor experience with Multimedia International Services/Direct Digital.
I was originally offer an acceptable price to have an advert placed in two locations. This price doubled after waiting for 3 months to actually approve the advert.
The system that the advert was running on was temperamental to say the least.....
I had to close my business in Jan 2023, and explained this to the company. They wanted to take payments until OCT 2023 to cover the years contract, which I have paid.
Yesterday I received a letter, that my account had been transferred to Commercial Debt Recovery agent, as I had outstanding payment for the last 2 years - This is the only communication I have received in the last year.......

12 février 2024
Avis spontané
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Réponse de Direct Digital

Hello Diane Tame, I have sent a request for further information, if you could please provide me with your account details or business name and I will certainly investigate further. Upon investigation I will respond on Trustpilot with my findings.

Hello Diane, thank you for the additional information. I have briefly looked into this account and can see the information provided does not match what we hold on our database, so although we have been attempting to contact you, which we have evidence of, we did not have up to date information. I will however look into this one further. Please note I will not respond via Trustpilot but will respond on the email address you have provided.

Noté 1 sur 5 étoiles

Cheaters

Cheaters! They said you can cancel our service any time if you not happy with results and after you want cancel they become bad attitude persons and treat you like trash .... and they don't want cancel agreement.... of course they don't want loose money.... don't trust them!!!

13 février 2024
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Réponse de Direct Digital

Hello Mario MadMario, I have sent a request for further information, could you please provide me with your account details or business name so that I can investigate further. Please note that once my investigation is complete I will respond through Trustpilot with my findings.

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