Delighted with my scooter! Arrived on time. Delivered by a helpful driver. Instructions were clear and easy to get scooter started. Very good buy.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
These guys are phenomenal. I contacted them to ask for advice on my partner getting finance for a 125cc. They advised me to use klarna instead. Very easy and good rates. Scooter was delivered next d... Voir plus
My 125 python is excellent. Solid, good quality and fast. I am 98kgs and 182cm and is perfect for me. I literally take it everywhere now. Prices were very good online. The staff were supportive and he... Voir plus
I recently purchased a Milan moped from direct bikes. The price was very reasonable. Good quality. Ordering process was straightforward and delivery was incredibly fast. Arrived in perfect condition... Voir plus
4,7
Excellent
132 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Very disappointing after-sales service…
Very disappointing after-sales service from Direct Bike. No proper phone support, slow and dismissive email responses, and important documents sent through untracked post.
Spent over an hour with the DVLA only to discover registration could take 4–6 weeks with no support from Direct Bikes.
The company hides behind terms and conditions instead of taking accountability for poor customer experience.
Regret choosing Direct Bikes over more reputable and customer-focused brands.
26 avril 2026
Avis spontané
Réponse de directbikes
Thank you for your review.
Your statements are factually incorrect.
You state that there was "no proper phone support". Direct Bikes provides customer support via email and customers may request a telephone call-back where required. Assistance was therefore available throughout the process.
You also state that important documents were sent by untracked post. We do not state that we send out documents through tracked post and there is no need for this. Registration documents are sent separately by First Class post, and this information is clearly disclosed on our website before purchase. The FAQ section explains that registration packs are supplied separately by post, We clearly notified you on 2nd May 2026 by email that you registration pack had been sent my post. See below link to screenshot.
https://www.dropbox.com/scl/fi/nayn37dxik0bflklqtczp/Screenshot-2026-06-09-at-04.50.01.png?rlkey=e53adb2xzrhi7dk1m6tgt7vy3&st=v24y5tci&dl=0
At no time did you reply with any issue with this service which is standard in our industry. The DVLA also send their documents by standard post. We can always supply replacement documents quickly if ever needed.
With regard to registration times, vehicle registration is administered by the DVLA and is outside our control. Our Terms and Conditions, which were accepted during the ordering process, clearly state that Direct Bikes is not responsible for DVLA processing times, delays, or errors. You will need to review the DVLA accordingly.
We also disagree with the suggestion that we provided no support. Our records clearly show that we responded to your correspondence and explained the registration process in a timely manner.
We also note your statement that you "regret choosing Direct Bikes over more reputable and customer-focused brands."
Direct Bikes has traded for many years, supplied thousands of customers across the UK, and continues to provide warranty support, parts, and customer assistance to its customers. We therefore do not accept the implication that Direct Bikes lacks reputation or is not customer-focused.
Whilst we respect your right to hold a personal opinion regarding your experience, we believe the statement does not fairly reflect our business or the service provided in this case.
Never ever will i use dicert bike agin
Never ever will i use dicert bike agin.
28 mars 2026
Avis spontané
Réponse de directbikes
Thank you for your email.
We understand that you have requested documentation in a larger print format as you have trouble seeing. Unfortunately, we do not currently offer documents in alternative font sizes, and all of our documentation is provided in a standard format.
As advised in our email dated 26 March 2026, if you require assistance completing any documentation or have difficulty reading a specific section, please let us know and we will assist. We also advised that you may wish to seek assistance from a family member, friend, or other representative if required.
See below screenshot of email to you:
https://www.dropbox.com/scl/fi/g4u9hjl53xp0exfikhrhk/Screenshot-2026-06-09-at-05.08.29.png?rlkey=5oday6up5r55xchbtc3kh6cv6&st=qn2ipguk&dl=0
We trust this clarifies the matter.
Absolutely love my moped
Absolutely love my moped. Great whizzing around London. Have used now for 4 months and runs like a dream.
17 janvier 2026
Avis spontané
Superstars
Superstars! Very solid well built moped. Kudos to the team for such an outstanding service. 👍🛵
6 décembre 2025
Avis spontané
Such a lovely warm and friendly…
Such a lovely warm and friendly company. We ordered a venom scooter and a member of Thier team rang my husband and were great on the phone. Delivery to out house on day and time arranged. Lovely looking scooter. Great customer care which is unusual these days.
6 décembre 2025
Avis spontané
Very good contact with customer…
Very good contact with customer service, their response time is very impressive. The moped itself is really good and rides very well. Happy with my purchase.
6 décembre 2025
Avis spontané
Top class service from start to finish…
Top class service from start to finish buying my first scooter. They are professional, friendly and extremely helpful ⭐️⭐️⭐️⭐️⭐️
6 décembre 2025
Avis spontané
Bought my moped from here
Bought my moped from here. Have been using for the last year daily. They are very helpful with any parts I need. The moped is good little runner and extremely happy with it 😊
5 décembre 2025
Avis spontané
I was looking for an inexpensive 50cc…
I was looking for an inexpensive 50cc moped. They supplied me a great moped at a very attractive price. I purchased a retro and remain very happy with it.
Sales and after sales has been excellent. Well done.
5 décembre 2025
Avis spontané
Just received a cheetah scooter
Just received a cheetah scooter. Very well packaged especially that the scooter was getting delivered to fife. Best delivery man ever. Helped unpack the scooter with me. Thank you guys for everything. Adam
5 décembre 2025
Avis spontané
Direct bikes is absolutely fantastic
Direct bikes is absolutely fantastic. My brother and I have had two mopeds from them and they've always helped whenever we've needed it. I cannot recommend this company enough.
4 décembre 2025
Avis spontané
Best service I have received in a long…
Best service I have received in a long time. Bought a 125 python. Delivery was a couple days later. Can't wait to use over the weekend. Friendly and highly recommended.
4 décembre 2025
Avis spontané
So pleased with my moped
So pleased with my moped. Excellent service and prompt delivery as well as easy to contact for queries. Ride is brilliant 💪
3 décembre 2025
Avis spontané
First class service
First class service. I purchased a ninja. Cracking little scooter. It was packaged perfectly keeping it secure and arrived on time. Thank you, will be back in future.
3 décembre 2025
Avis spontané
Scooter purchase sorted
Scooter purchase sorted. They were amazing, sorting me out with a lovely scooter. Were very informative and helpful. I would certainly recommend.
1 décembre 2025
Avis spontané
I am very satisfied with my moped
I am very satisfied with my moped. The motor of my cruiser is powerful and easy to handle. I use it everyday for riding to work and is a joy.
1 décembre 2025
Avis spontané
Excellent service
I ordered a scooter on Tuesday and it came Wednesday. I've never had a delivery so quick. Well happy with it. I would definitely buy again. 5 stars from me
21 novembre 2025
Avis spontané
Great moped
Bought a moped from here. The price and service were spot on. The moped once I received it was in perfect order and is a lovely looking machine and drives well.
21 novembre 2025
Avis spontané
Buying my moped was simple
Buying my moped was simple, information was provided, easy finance with klarana. Staff were friendly. Moped arrived in tip top condition and have been enjoying it ever since.
21 novembre 2025
Avis spontané
Fabulous scooter and service
Fabulous scooter and service. From ordering to delivery there was good service and communication. You speak to real people not robots! My 125cc cheetah scooter came next day and is great. I very much recommend them.
18 novembre 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.