Direct Car Credit - The Car Finance Specialists Avis 

Well what can I say? The best experience I have ever had arranging finance and purchasing a car. From start to finish Richard went above and beyond and constantly kept me up to date with the process and to top it off the car was absolutely stunning. Thanks Richard your a wee star ⭐

Absolutely outstanding. Mark assisted from day one. He was courteous, understanding, supportive. He listened to what I was looking for and found the exact car, not only that, he found one with affordable repayments and not only that he found a reliable lender. My compliment to him, not only him to the organization for employing sure member as him. Thank you Mark, I deeply appreciate you and thank you Direct Credit. I’ll do my darndest to keep up with the payments, settle quickly to own the car outright and build up my credit score. I will come back should be in need of another vehicle and I’ll most definitely recommend people to Direct Credit. Thank you once again🙏🏽

I had the pleasure of meeting Richard and buying a beautiful Car with him. I’m writing this review sitting in my new car and all thanks to Richard for pulling through for me. His Outstanding service got me seated in my new car in a span of 2 weeks. He was very clear, precise and assuring which made me trust not only him but Direct Car Credit. I look forward to future vehicle purchases with Direct Car Credit.

Great from right at the start right upto me driving home in my new car. Easy to arrange, chat with with excellent customer service well mannered and well just so amazing with expert knowledge of what I was looking for and from walking through their door it was amazing just how lovely trustworthy they were with tbh what seemed like 10 minutes before I was on my way home with my lovely new car and so much so that I will be there once again for the next new car without even giving it a thought. Great after customer service too not ending when I drove home they have messaged me a few times to make sure they had done all that they could. Mark really does deserve more than just 5 stars but it's the maximum it will allow me to give him. Thanks Mark absolutely brilliant and appreciated more than you know 👍

Hi thanks very much to direct car credit they have been amazing 46 years I waited for car fiancé and Richard sorted this out for me he’s been amazing throughout all this process and found me my dream car amazing

I had the pleasure of buying my car with Mark, who took the time to explain everything clearly and answer all of my questions. He made the whole process smooth, stress-free, and even enjoyable. I would definitely recommend him to friends and family.

Great experience dealt with Mark the whole way through highly recommended

Wow, what an amazing company this is had a top experience with my good pal Richard what a bloke he’s is! Did absolutely everything he could to get me a finance in place and been absolute massive help with everything else, I would recommend direct car credit to absolutely everyone who’s needing finance, honestly what a place and top cousmter service👌

From start to finish it's been brilliant i got my dream car that I wanted i would recommend anyone who wants a car to buy from here Richard was a pleasure to talk to had a great laugh when I saw him today to pick up my car he was amazing 👏

Can’t fault the service I got from Richard he was so lovely and helpful . BUT I’m deeply disappointed by the mechanics you have on board. Faulty clutch, front two tyres on the wrong way. And now a faulty battery. It’s not even been 2 month yet. Mechanics are obviously complacent and I’d suggest finding another garage.

Very good service

Can't fault Richard he was brill and van is amazing

Richard was very helpful throughout the process, arranging the finance and with what car was best for my needs, would definitely recommend this company if you need a car

The orchard was brilliant with me from the start of my application, helped me pick my car to meet my family’s need, brilliant customer service from start to finish

After being refused car finance so many times I wasn’t hopeful when applying, Richard was very helpful & explained everything from start to finish, he was very accessible, can’t recommend enough

Kym was lovely,and very helpful,and so careing to make sure i was at ease with every thing going forward,and he was so helpful in making sure i was well informed about the car,highly recommend the car sales to any one.

Hi Richard has dealt with me from the start. Great bloke knows his stuff. Put my mind at ease with a lot of things which made my life plane sailing with paperwork. Allways on the end of the phone if needed. Kept me up to date with my vehicle! Was set for a date he kept his word and had my vehicle sparkling ready to go for me. Very pleasant bloke with good communication. Also a good laugh. Sorted me right out with a car that I needed with a young family up to a superb standard! I will be back!! I will personally say to anyone pick up the phone and ring you won’t be disappointed.

Cheers Richard I’m more than happy with my vehicle and the way I’ve been treated as a customer.
Jack

Very helpful in making buying my first car an enjoyable and stress free experience. Car is in great condition and any information I needed to know or questions I had was all explained then and there.

Richard was so helpful and polite. He helped me sort the app out before coming to the dealership. Talked me through everything step by step. And on the day did amazing job to get me on the road quick. I was really impressed with how organised Richard was and had everything ready for me when I turned up. It was nice to have someone who was so positive and showed me around the car and showed me all the extras that was given

I’m writing this in the hope it saves at least one person from going through what we did.

This company targets vulnerable people who are desperate for a car. Their cars are overpriced, often with high mileage for the age,
and seem to be sourced from auctions. But because they offer finance to a variety of people, many people overlook the red flags.

We spoke to a guy called Mark, who never mentioned the £99 admin fee or just how deeply scratched the car actually was. He described it as "usual wear and tear" that was a massive understatement.

We travelled 1.5 hours to view the car. When we arrived, the receptionist was cold and unwelcoming, and Mark was apparently "with another client." While waiting, we overheard another major customer complaint being handled, which should have been a warning sign. Along with the receptionist handling loads of calls with complaints and issues.

A colleague named Richard showed us the car. The rear panel above the wheel arch was popped out, and he just hit it back into place and said it was normal. The car also had clear damage down the side, again brushed off as minor.

We noticed the MOT had passed with no advisories, yet we were told there was a sensor issue and they were "waiting on a part" when we called to ask if the car was ready. When questioned this when we arrived, we were told they had a "deal" with the garage across the road to pass MOTs and finish the work after. Extremely concerning!!

Despite all this, we (stupidly) went ahead, paid the admin fee and deposit, changed the insurance, tax, and car ownership of our current car, and left in the new car. Five minutes down the road, the reverse gear started grinding and jumping... even someone at the petrol station said it sounded like a gearbox issue.

We went back immediately. Richard first insisted the gear was fine, but eventually admitted the gearbox joint had dried out and needed fixing. We were left waiting for over three hours, being told “10 more minutes” over and over. No real updates, just lies.

Eventually, we gave up, cancelled the finance, and took our original car back. Richard disappeared and left us to deal with someone else ... no apology, no accountability.

We’re now out of pocket for fuel, admin fees, insurance changes, and lost a whole day. I missed work and was late taking important medication. But I will sleep well tonight knowing I didn't come home with a potential dangerous over priced pile of tin!

This was a stressful, dishonest, and exhausting experience.
Please, avoid this company at all costs.