Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Voir plus
L'entreprise a répondu
Longstanding customer of Kirkintilloch branch, last order paid but issues with delivery and a broken down van meant we didn’t get all we ordered. Months later still not fully fitted and finished - dis... Voir plus
Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They ga... Voir plus
L'entreprise a répondu
3,5
Moyen
295 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just ordered
13 avril 2024
Réponse de Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
No email with order number and no store…
No email with order number and no store to pick item up .
5 avril 2024
Réponse de Directflooring
Hi Christopher, The team have been attempting to contact you for a number days now on the phone number provided, an email was also sent however we have had no response. If you could kindly contact us on 0800 085 9922 - Thank you.
Laminate flooring and beading
I was very happy with my purchase but I ordered beading for my floor and was sent the wrong thing and when I went on your page to try and return it I was told it was up to me to return it, paid £40 for it and it is going to cost me over £20 to return which I think is ridiculous,saying that the flooring is excellent quality and was delivered within a 3days.
4 avril 2024
Réponse de Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Réponse de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Website easy to use and found what I…
Website easy to use and found what I was looking for straight away.
10 avril 2024
Réponse de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Early delivery
I've re-done review as we received the flooring today !
Absolutely no contact though not even a confirmation email but it came early so can't really complain.
7 avril 2024
Réponse de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Réponse de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Réponse de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Réponse de Directflooring
Hiya, A confirmation email had been sent to the email address provided at the purchase time / also when it had been shipped. I have resent your invoice for you. We hope you love your new Flooring, Thank you!
Réponse de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Réponse de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Réponse de Directflooring
Thank you so much kirsty for taking the time to leave us a review, we really appreciate it!
Crap delivery no time slot waited in…
Good product but Crap delivery no time slot waited in two days for it to come at 6pm
27 mars 2024
Réponse de Directflooring
Hiya, We do advise a standard weekday Delivery is 2 - 5 working days, However i can see this was delivered within 2. We can only apologise for not providing an ETA as i know this would have been beneficial. We will be sure to pass this on. Thank you.
Easy to Order and Collect
Great selection, great price range, easy to order and when we went to collect, staff (lady and gentleman) attended to us right away and couldn't have been nicer. Sorry I didn't remember their names.
19 mars 2024
Réponse de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it! We will be sure to pass on this feedback!
Réponse de Directflooring
Thank you so much Lindsay for taking the time to leave us a review, we really appreciate it!
Customer service not great from outlet…
Customer service not great from outlet store. Only reason gave 3 stars and not 1 is because the warehouse Internet staff were very helpful. Iam still waiting on my order, initially supposed to be in warehouse on 2/3/24. But warehouse team very good and finding out information and apologised for the delay. Connar from the front of house on the other hands attitude is I don't give a toss. Connar was unhelpful and rude. Asked several questions to which he replied ' it'll be in when it's in'. My question was, do u know if order has been shipped yet? And, csn u track the order? Is that not part of a customer service operators job?
1 mars 2024
Réponse de Directflooring
Thank you for your review! We appreciate it so much! Thank you.
Réponse de Directflooring
Thank you for your review Keith! We appreciate so much! Thank you.
Very easy to order online
Very easy to order online.
The driver was very friendly and helpful. Helping to take the flooring to my first floor flat. Very much appreciated.
12 mars 2024
Réponse de Directflooring
Thank you for your review Silas! We appreciate this so much! Thank you.
Delighted with entire experience so far…
Delighted with entire experience so far with Keith in Edinburgh. Expert advice, non pushy sales. He even stayed after closing time to organise delivery. Highly recommended.
15 mars 2024
Avis spontané
Réponse de Directflooring
Thank you for your review! We appreciate so much! Thank you. We will pass on your feedback to the team!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.