Highly recommend DirectPlants. Packaging is exemplary. NONE of this sticking too many plants in a box. My order was split into 2 boxes and they taped pots together. Plus the use of a plastic bag to st... Voir plus
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Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... Voir plus
Great quality plants and great value. I was doubtful at first as I didn't get any communication after the initial order confirmation but pleased to say that within 5 days I had my plants. They were pa... Voir plus
Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.
Coordonnées de contact
Mill Hill Nursery & Fish Farm, Cliffen howe road, PE32 1BY, Kings Lynn, Royaume-Uni
- 01485 601143
- sales@directplants.co.uk
- directplants.co.uk
4,6
Excellent
760 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 21 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Quick efficient effortless
11 juin 2026
Very good plants and customer service
11 juin 2026
Delivery was prompt and we were kept…
Delivery was prompt and we were kept informed of delivery time and date.
A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots shortly before shipping and hadn't developed roots requiring such a pot size.
10 juin 2026
Plants arrived very healthy ready to…
Plants arrived very healthy ready to plant
Five stars
Nicholas Price
10 juin 2026
Avoid at all costs
Avoid at all costs. We ordered the Pineapple Broom seven days ago. Delivery was promised within 5 days but no tree. Emailed company, no response. They never answer the phone. Not a way for a company to operate in the 21st century. Customer service is appalling
16 juin 2026
Avis spontané
Réponse de Directplants
Dear Customer,
We are genuinely sorry for your experience and fully understand your frustration.
Unfortunately, after your order was placed, we discovered that the Pineapple Broom stock had been damaged and was no longer in a saleable condition. Regrettably, this meant we were unable to fulfil the order as expected.
As soon as we identified the issue, a full refund was processed and an apology was sent. We appreciate that this does not change the disappointment of not receiving the plant you were looking forward to, and for that we sincerely apologise.
Whilst stock issues of this nature are thankfully very rare, they can occasionally occur when dealing with living plants. We always strive to provide excellent service and clear communication, and we are sorry that on this occasion we fell short of the standards we set ourselves.
Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused.
Kind regards,
Direct Plants
Plants were delivered as expected and…
Plants were delivered as expected and all very good healthy looking privet.
Also good communication and information given before buying from staff.
8 juin 2026
Collected my plants
Collected my plants
.It was all very easy from ordering to collection.
The packing was very good, it kept the plants from breaking on the way home.
The plants were in excellent condition. I was very pleased with the plants and the price. I would definitely use Directplants again.
6 juin 2026
From ordering to delivery 10/10
Extremely good service from ordering online to delivery - which was to the Isle of Wight, where other companies wouldn't do.
5 juin 2026
Cherry tree
Tree arrived perfectly packaged good delivery driver very helpful and web site easy to use. Good clear information and great price.
6 juin 2026
Perfect. No issues. Lovely Apple Tree in a pot!
Quick delivery. No issues. Apple tree well packaged so no damage. Looks healthy and can't wait for Autumn :-)
5 juin 2026
Excellent customer services
Excellent customer services, Good quality plants, delivery on time. value for money. Highly recommend.
5 juin 2026
Very good plant
Very good plant, packed well and excellent delivery. Thanks. Would definitely recommend Directplants.
4 juin 2026
Wanted to buy a plant as a house moving…
Wanted to buy a plant as a house moving gift for a friend and chose a mock orange from Directplants. Ordering and delivery went without a hitch. I visited soon after it arrived and the plant looked to be in very good condition. My friend is delighted. I am very pleased.
30 avril 2026
Tree arrived on time
Tree arrived on time, very pleased with the oramental cherry nice and healthy looking and was packaged well would use the company again.
31 mai 2026
Excellent service
Excellent service. A lovely plant that arrived quickly in great condition.
A bonus free plant too!
2 juin 2026
Good healthy strong plants ,very well…
Good healthy strong plants ,very well packaged. Excellent price quickly delivered
1 juin 2026
Plants arrived within a few days
Plants arrived within a few days. Packaging was strong & the plants were well packed. Best of all amazing healthy plants.
28 mai 2026
Ordered a dwarf pear tree
Ordered a dwarf pear tree, which arrived in a few days. Beautifully packaged and an amazing specimen of a tree.
Great Price, Great Quality. Would recommend!
6 juin 2026
Avis spontané
A first time customer
A first time customer. Bought the tree as a gift. Just received a photo and it is brilliant. Really healthy looking. Thank you.
27 mai 2026
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