A fortnight, nothing received - have to chase to get updates - turns out as expected items aren't in stock. I am sure they mean well, but there seems to be no acceptance or recognition that this level... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought six bottles of engine oil; this was my first time ordering from here. From the order confirmation to dispatch and finally delivery, the information was clear and prompt. The items were carefu... Voir plus
Fast delivery and I came here because I’ve seen a follow-up email to see how my delivery went which I think is fantastic thanks Dirt Store
Dirt Store quickly sourced a Hinson clutch hub & pressure plate and price matched two cheaper shops. Lauren personally organised the shipment, which arrived within a couple of days- plenty of time t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
As avid riders ourselves, we understand the thrill and excitement that comes with hitting the track! Our mission is to provide you with top-of-the-line products and exceptional service to fuel your passion for off-road riding. Whether you are a seasoned rider seeking the latest high-performance gear or a beginner looking to kickstart your off-road journey, we have something for everyone.
Coordonnées de contact
3,8
Bien
117 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick delivery and great customer…
Quick delivery and great customer service.
I had to exchange an item as it was the wrong size. The communication was great and the process was really easy.
25 septembre 2024
Prompt delivery at a good price just…
Prompt delivery at a good price just need to use the item but all looks good 👍
24 septembre 2024
Professional service
Professional service , prompt delivery, excellent price, good product.
Could not ask for better.
30 septembre 2024
Avis spontané
Ordered kit on a Friday afternoon
Ordered kit on a Friday afternoon, arrived Saturday morning . can't ask for better service than that.
always quick to respond to e mails, and competitive prices.
28 septembre 2024
Avis spontané
Great customer service
I ordered a pair of SG22 boots, they were cheaper than any other site. When they arrived there was a defect. The customer service from Lauren was excellent. The issue was resolved within a week at no cost to me. I wouldn't hesitate to buy from Dirt Store again because of this as I've had issues with other retailers in the past.
2 septembre 2024
Avis spontané
Great deals on youth kit
Great deals on youth kit. Haven't really looked at the adult stuff yet.
27 août 2024
I would not hesitate in buying again…
I would not hesitate in buying again from these guys. Speedy response from an order inquiry so my trust in their customer service was confirmed. I'd recommend these guys
20 août 2024
Avis spontané
Great communication & fast delivery
We ordered our little boys trials helmet. It arrived very fast and we had great communication with Lauren. She’s a credit to the team. She’s been so helpful along with her colleague Sam. I couldn’t thank them enough for making sure Louie’s helmet arrived in time for his trial at the weekend. I will definitely be using this company again in the future.
19 août 2024
Avis spontané
Poor service
Advised by their team and sent wrong product. Refused to refund or replace.
Find your own part codes and order from manufacturer, their team have sub 50 IQs
12 août 2024
Avis spontané
Réponse de Dirt Store
Richard,
Thanks for taking the time to leave us a review.
We can see you made contact with us on 24/5 asking for advice on a fender and if it would fit. Our team looked into this with the bike information you provided us, and advised we thought it would due to the bike being listed in the product distcription.
You received it on the 29/5
You then made further contact with us on 22/7 almost 2 months after receiving the item.
Our returns policy is 30 days which is clearly stated on our website. Unfortunately you requested a return 54 days after receiving your order so we were unable to accept it.
Without knowing the history of your bike and if the part you have on their are original, we can only go by the bike model you provide, part descriptions and team knowledge.
Sorry you are disappointed with the service you received. At Dirt Store customer satisfaction is important to us right from ordering through to after sales care.
Regards
Lauren - Dirt Store
Fantastic!
23 juillet 2024
Avis spontané
Refund required
I made an order and it arrived very quickly. I actually needed to return the order as I had ordered the wrong items. (my fault not Dirt Store)
I returned the items as per the website instructions and I was refunded the same day they received the items back. Very reassuring and would have no doubts about ordering from them again.
26 juillet 2024
Competitive and quick
25 juillet 2024
The best in the business
The best in the business advice, customer service and overall good genuine people
19 juillet 2024
Avis spontané
Excellent service
Excellent service, great price point and a pleasure to deal with. My item was out of stock but Dirt Store were absolutely excellent in overnight delivery to me as soon as the order was in the warehouse, brilliant !!
17 juillet 2024
Avis spontané
Best in the biz
Best in the biz, speedy postage and great prices on the newest products. Will defo use again
29 juin 2024
Avis spontané
Great service!
Great service!
Lots of stock, quick delivery, friendly service.
11 juillet 2024
Avis spontané
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