Dirt Store Avis 

Everything was fine with my order from Dirt Store until the Matrix Utility Jug broke after minimal use. I contacted the company about a replacement, and they did initially acknowledge my request — which I appreciated. However, despite multiple follow-ups from my side, I never received any further response or resolution. It's disappointing to see a lack of follow-through on customer service, especially after acknowledging the issue. I expected better support.

Edit 13.06.2025
Thanks for the reply — but I have to say I’m disappointed with both the explanation and how the situation was handled. The can was never lifted or carried by the spout, so the supplier’s assumption is simply incorrect and doesn't reflect how the product was actually used.

What’s more frustrating is that I only received a proper reply after posting this review, despite having followed up previously. That alone shows the power of public reviews — something I shouldn't have had to rely on for a response.

I won’t be seeking a replacement through Dirt Store and will source one elsewhere. Going forward, I’ll be taking my custom to companies that stand by their products and respond more proactively to valid concerns.

Great product at an attrative price delivered rapidly.

Very fast delivery, had an issue which I needed to speak with customer service they went above and beyond to resolve. Highly recommended and will be purchasing in the future.

What a Fantastic company. Very satisfied with my recent purchase of a duo 16” 🤘the customer service from the team will have me back when the kids need an upgrade. Thank you very much.

Fast delivery, competitive pricing

Top class service and communication. Thanks!

Speedy delivery - excellent communication

Great company, always have what I need in stock and fastest delivery on the market - always competitive too!

I bought some gloves as a Christmas present but got the size wrong and had to return them. The purchase and returns process was easy and painless. Thank you Dirt Store and Lauren for making it easy to do business with you.

Super fast delivery !!
Great products at amazing prices.

Got exactly what I wanted, half price and very quickly.

Gift card purchased for a Christmas present. The transaction via the website was straightforward and redeemed without issue. Dirt Store has a great selection of products and had everything my husband wanted in stock. Thank you guys!

Received parcel with broken replica bike contacted Lauren at customer services she arranged replacement straight away in times for Xmas this lady went out her way to arrange this result one happy grandson she is a credit to this company xx

I'm purchased a trouser,the quality amazing, extremely quick delivery, very happy, trouser is exactly as the photos at the main site on dirt store,even better ,10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ from me

Had a very good experience just recently after ordering from Dirt store. The package was returned to sender after 3 failed attempts to deliver. The courier company was very unhelpful and I was unable to collect from the depot ( Mon to Fri only!!)
Dirt store re sent the package using a different courier and I received it next day. Customer service was very helpful and informative which is lacking these days generally. Am very happy with the product and will not hesitate to use them again.

Very good and professional easy to use

Fantastic service from start to finish . Great price for a great product .

Bought "Apico "
Trail bike stand for my fat tyre bike ..
Great fit ,stands up with great stability...
Delighted 😁✨💯
Many thanks 🙏
Dirt store..! 🙋
Craig ( Happy customer 😉)...
🥇🏆

Excellent service throughout. I found very reasonably priced Xmas presents for my stepson, I emailed to ask re. Sizes and recieved an email back first thing next morning, with general size guide and offer of a call to discuss best sizes for him height weight etc! such a personal service for an online shop. Great

Ordered a plews tyre turned up all squashed out of shape not best pleased