Diversity Travel Avis 

The online platform is terrible. I have never been able to book without having to call the team. There are always glitches and problems and it takes an age to load or save anything. In addition the prices are considerably higher than those you get online - especially the "humanitarian" rates which are meant to be for charitable organizations.

If there had been a zero star option, I would have awarded this. Online booking tool is totally useless; quirky and in many cases does not work at all with no explanation given to why bookings are failing, somethimes bookings appear to have been confirmed but actually they haven't - surprise! Booking using a DGI agent rather than online results in crazily inflated prices, it's a lose lose option for clients. Avoid at all costs. Expensive, unreliable, frustrating.

Bzonder slechte service. Traag, onnauwkeurig, veel fouten, niet goed bereikbaar. En niet goedkoop.

Singularly the most unimpressive agency I’ve had the misfortune to communicate with.

Divya was extremely helpful, explained the situation and sorted the problem out.

The website is too buggy to be reliable. Whenever I use it there is a new bug to fight against. This time it is impossible to book a plane ticket because the fare expires in seconds, not enough time to fill the passangers details.

Useless
I have to use this company for travel expenses, or pay myself and claim back.
I give them a try every now and again but the site is useless. Support is too hard to find, or completely non-responsive (try the chat).
So I'll go back to pay and reclaim which I can afford to do but many of my colleagues will struggle with.

By far the most awful digital user experience I've had from a professional company in my life. There are so many things wrong with the website I could write a novel about it.

Clearly the people who work here aren't attentive, and don't understand the needs of their customers, or haven't even tested the website. It takes me hours and hours sometimes to get things booked. Things break. The website crashes. Form fields don't work. The UX is clunky, doesn't work on mobiles. It's just fantastically frustrating.

I absolutely deplore it.

I have to use diversity travel as I book through my company. Even though the company are paying I do not want to rip them off.
I went to book a hotel room with breakfast. I could not believe the cost. The room without breakfast was £40 a day cheaper. I contacted the Hotel and their breakfasts are £19. I contacted diversity travel and they said it is agreed by our company to cover admin. No offer to look into it, no offer to try and get a better price just that's what we charge. £21 a day to click a box that says breakfast!!! A total rip off and so unfair to companies. I have booked without breakfast and I will pay the £19 a day for my breakfast.

This is the most frustrating experience I have ever had trying to book a trip. The website freezes at random intervals; every time I select a plane ticket and I try to "Proceed" , it throws an error. I have contacted the support team and they simply tell me to re-start the process again. I've spent almost 2 hours trying to book a single trip with just flight and hotel, and having to re-start each time due to errors. What a nightmare

Until recently we had a contract with Key Travel, who were useless, but after a retendering we have one with Diversity. I’ve just been told that BA don’t have an economy plus fare (they do) and been quoted a fare for a flight at £162 in economy that is €95 in economy basic, €120 in economy plus, and €179 in business on BA website. How do these big travel agents get away with it?

Disaster,
Booking tickets to Japan as university (employee I have to use it), but many of flights available on SkyScanner or directly airline are not available or prices are more expensive...

Webpage is super slow and painfull wasting money and time

Danny has been excellent in booking my domestic flights within the States. He is very responsive and helpful in answering any questions that I may have. Thanks again, Danny.

I urgently need to book an airline ticket. Diversity Travel (where I am required to book by my employer) indicates that both one-way, return and 'day later' tickets are no longer available. Though there are still plenty of tickets for all these options available on Skyscanner/Trip etc.

Danny's help was fantastic.
He went above and beyond to sort out some last-minute amendments to travel, with great commutation both via email and on the phone.
thank you

I was helped by Danny, who navigated me around a number of pitfalls of the Diversity online booking system. His serivce was quick and really excellent.

If I could give zero stars, I would.

The online booking system is a disaster. Even basic hotels don't show up (try searching 'Singapore', and you'll get "no results"). Their online booking platform is full of bugs. I couldn't even enter my personal details, and search results that appeared 5 mins earlier could just disappear. I called the online team and they said even they couldn't log into the system.

The offline team? It has been (as of today) taking them 11 days to book a hotel room, which is still not yet booked, and which I managed to book myself within 5 mins (just as a trial). The team can only manage to send max ONE email per day to provide updates, if you're lucky.

And the prices? Significantly higher than official websites. I had to do their work for them: compare prices and send screenshots to question the markup. Service is simply terrible.

If it weren't mandatory to use this agent, I would not go near it. Not in a million years.

The prices offered by Diversity Travel are usually at least 100 EUR more expensive than the prices offered by the providers.
The service is appalling. They can never solve an issue through the chat - if you have a technical issue they cannot solve it and tell you to send an email to request an offline quotation (what year is this??). If you have a problem with the booking reference they provide (not recognized by the accommodation), they tell you to call because the person on the chat cannot call the accommodation.
They send you emails asking for details that their system didn't register (??) with random acronyms.
Avoid it at all costs. I only use it because it is mandatory but it is always a big headache.

Great customer service. Very quick to respond to queries or issues. The level of service provided by Danny is especially great. Highly recommend.

high price, terrible service. completely unnecessary