Diversity Travel Avis 

I needed to book complex flights/hotels for two members of staff, one who was travelling with family members. Melissa quickly provided the information required and was very helpful and patient waiting for passport info to be sent through. She made the whole process stress free :)

Needed to book slightly complicated flights for an external speaker; Diversity's online booking portal was significantly more expensive than direct with airlines because of the complexity. Called and spoke with Shanuj Mathur, who was incredibly patient, kind, and helpful and got me sorted out within budget.

Danny Hinchcliffe provided outstanding support today with some technical issues I faced using the Diversity Travel online system. He went out of his way to find answers to the problems I encountered.

Diversity travel are very helpful. In particular Danny was able to efficiently solve my issues, he is very friendly and excellent at his job. Recommended.

this company appear to have an extensive captive market (UK university travel planning) but delivery of services is lacking. no response to email, no one on the phone, no follow up etc.

I was booking for a business trip but got stuck on the website so I opted to call the company and was referred to Mr Ammar Baig. Ammar was very friendly and helpful and totally understood what I would need and provided me with very competitive options for flight and hotel very swiftly. Now it's all set and I'm looking forward to my trip next year.

Dear Danny,
Many Thanks for your excellent professional support and service!
We all appreciate it very much here, at Northumbria!
We wish Diversity and you a great success and more clients and diversity!
Best wishes,
Dr Tanya Vlasova,
on behalf of Nothumbria DCitizens project

The response and booking was quick and correct.

Often works - but not consistently. Occasional crash when purchasing. Often doesn't allow multiple bookings in one purchase basket. Called Diversity but cannot enter more than non-gender (why is this even an option?) Clunky site. Good idea, poor execution.

When you come from a non-western country, DT may propose a travel where you may need a visa and they are not warning you about that. I and three of my colleagues had to change our tickets at the airpprt, delaying our travel because the itinerary wasn't convenient to our passpprt.

Mary C was fantastic. Very helpful, helped me and supported me through a booking very quickly and explained all as she did it.

Thanks

I recently used Diversity Travel second time to book my flight and hotel, and as previously, I couldn't be happier with their service. The entire process was seamless and stress-free. Their team, especially Shanuj Mathur, was incredibly helpful, ensuring that every detail was taken care of with precision. I highly recommend Diversity Travel for anyone looking to book travel with ease and confidence.

Thanks

Trying to book a flight through their online system. they offer a quote but as soon as I try to proceed with the payment, they tell the offer has expired. So why do you offer it for it to expire less than 1 minute later?
I have now been on hold, trying to call them, for 2h15 min.... no reply from anyone. What a nightmare of customer service!!

Got a diversity travel itinerary booked by a company I am working with. No e-ticket provided, unable to print an e-ticket from either the email link or the app. Have emailed, no reply yet?

Working with the team at Diversity Travel has been a fantastic experience. They are incredibly efficient and professional, always taking the time to listen to and understand your travel needs. Their service is top-notch, ensuring that every detail is handled with care and precision. You will not be disappointed with their exceptional service and commitment to making your travel experience smooth and enjoyable.

Diversity Travel, through one of their officers, Ms. Antonia Smith, provided exceptional assistance in booking my flight. Ms. Antonia consistently responded promptly and kindly to all my questions concerning my flight back home.

I always deal with Ammar Baig when booking travel through Diversity. Ammar is fantastic. He is very knowledgeable and always goes above and beyond in everything he does.

Worst travel agency i’ve ever experienced. My organization has a contract with them so I don’t have a choice but to book flights through them. They don’t offer the most efficient routes. More often than not, I had always done the work for them in finding better options and routes. Flights are always more expensive than they should be. And they respond late. There was one time it took 12 days and a follow-up email before I got a response on a pending flight booking request. I asked for an explanation, but never got any. And for this last flight from Monrovia to Bordeaux I was supposed to take on April 6, 2024 i was escorted out of the airport as I found out they cancelled my return flight. I can forgive little mistakes, but it was traumatizing to be left on your own devices in an unfamiliar territory. I’m still stuck here in Liberia as of writing this review and I haven’t even received any apologies for this terrible mistake made by one of their agents! Unacceptable. The incompetence demonstrated here is next level. Worst travel experience in my more than 10years of flying for work! I would never recommend dealing with this agency.

I 'd like to express our gratitude [on behalf of my colleagues from the University of Northumbria in Newcastle] to Mr Victor Arogundade for his fantastic professional service which is highly appreciated by all of us. Thank you very much, Victor! We wish you and Diversity Travel success! Dr Tetyana Vlasova