No response at all about my refund although they say 14 days policy.... After 3 e-mails I'm going to call....... Telefonisch geen contact gekregen en het was een Paypal betaling. Jammer dat ik... Voir plus
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Voor een klant heb ik de plugin Divi auto translate aangeschaft om de website in 3 talen beschikbaar te maken. Alleen werkt de plugin niet zoals beloofd. De stringvertaling en de blacklist werken niet... Voir plus
This is a very useful plugin(Divi Contact Module). I appreciate this plugin supporting the team. Because they also help me with instant live support. Thank you so much.
DiviJet Support is awesome. I was unable to send form submissions in Divi ContactPro to CC accounts. The team resolved a small bug in a matter of a day.
À propos de l'entreprise
Écrit par l'entreprise
Divi plugins with first-class support
Coordonnées de contact
Gelderlandstraat 8, 7543WN, Enschede, Pays-Bas
- support@divi-jet.com
- divi-jet.com
3,4
Moyen
51 avis
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Refund policy is a lie.
Had some issues with the plugin and requested a refund. Was promised a refund within 10 business days but nothing ever came. Further inquiries have gone unanswered. Beware!
28 mars 2024
Avis spontané
the support was really good i had a…
the support was really good i had a little problem and them sort it out
12 mars 2024
Avis spontané
Very good and prompt support!
6 janvier 2024
Avis spontané
No response at all about my refund…
No response at all about my refund although they say 14 days policy....
After 3 e-mails I'm going to call.......
Telefonisch geen contact gekregen en het was een Paypal betaling.
Jammer dat ik er zoveel energie in heb moeten steken om mijn geld terug te krijgen. Het is wel teruggestort nu.
28 novembre 2023
Avis spontané
Réponse de DiviJet
Hallo Erik,
Bedankt voor je bericht. Wat vervelend dat je de refund niet hebt ontvangen. Ik kan mij niet voorstellen dat je na 3 mails geen reactie hebt gekregen, kan het zijn dat je op een gesloten ticket hebt gereageerd? Credit Card refunds, hoewel erg zelfzaam, worden wel eens geweigerd door de ontvangende bank. Dat kijken we graag even voor je na.
Als je een mailtje naar finance@divi-jet.com kunt sturen met daarin je order nummer en de laatste 4 cijfers van je creditcard, dan zal mijn collega hier even naar kijken.
Alvast bedankt.
Groet,
David
DiviJet Support
Great support made me purchase a life time license!
I had a specific issue with DiviJet auto translate and the whole team worked hard to get it solved. This efforts and the way the DiviJet team interacted with me, gave me so much confidence that I decided to purchase the unlimited life time license as the plugin itself is a great help and saves a ton of time.
I cannot confirm the bad reviews as my experience with DiviJet is exclusively positive. It´s all about patience and willingness to wait until things get fixed. There are no magic buttons you can click in order to solve a problem ;-) Additionally I like the approach that individual fixes are always part of a main release which keeps the sustainability of the implementation.
1 décembre 2023
Avis spontané
As "The Six Million Dollar Man" would…
As "The Six Million Dollar Man" would say
...the fastest...
... the strongest...
In a word: the best!!!
THANKS
8 novembre 2023
Avis spontané
Amazing Support
The plugin is really good, but the support service is amazing!
19 septembre 2023
Avis spontané
Fast and helpful
DiviJet quickly took care of my support request and resolved it to my satisfaction. Excellent *****
25 septembre 2023
Avis spontané
Refund policy is a lie
I purchased the plugin and it did not work correctly. I asked for a refund that was supposedly granted, but of course, no payment from them and no more response after several attempt to contact them.
Very deceiving, do not purchase.
28 août 2023
Avis spontané
Great + FAST Response
2 août 2023
Avis spontané
Divi auto translate pessimo plugin
Divi auto translate pessimo plugin, ha diversi bachi, l'assistenza ha cercato di risolvere alcuni problemi e oltre ad aver cancellato tutte le traduzioni, non è riuscita a risolverli.
Divi auto translate bad plugin, it has several bugs, the assistance has tried to solve some problems and in addition to having deleted all the translations, has not been able to solve them.
4 juillet 2023
Avis spontané
Réponse de DiviJet
Hello Gianluca,
Thank you for sharing your feedback. As mentioned during your support conversation, we made every effort to address the issue you were experiencing on your website. Our development team even went the extra mile to create a custom solution specifically tailored to your needs. However, we regrettably overlooked checking how your server caches the translation, which was an oversight on our part. We sincerely apologized for this mistake and offered our assistance to resolve the problem.
Unfortunately, we were disheartened to learn that you chose to revoke our access to your website and left a negative review instead. We want to emphasize that we are always dedicated to helping you, and we invested considerable time and effort into resolving your issue. Our responses to your messages, both via email and live chat, were prompt, with email responses typically within a day and live chat responses within minutes. While we understand your frustration, we are genuinely disappointed that you, as our valued client, opted to leave such a blatant review.
We wish you the best of luck with your project.
Best regards,
David
DiviJet Support
Excellent customer support and highly functional translator plugin
Everything perfect, the product and customer service!
9 juin 2023
Avis spontané
Absolutely the best service and…
Absolutely the best service and product. The contact form pro works beautifully to add attachments to existing divi form. Highly recommend!
24 mai 2023
Avis spontané
Excellent customer support and always…
Excellent customer support and always willing to help with their products.
23 mai 2023
Avis spontané
Jessica was awesome
Jessica was awesome. She stepped me through all the steps needed to solve the problem. I thought this would take days, and it took just a few minutes. That was a great experience!
2 mai 2023
Avis spontané
This is a very useful plugin for WordPress
This is a very useful plugin(Divi Contact Module). I appreciate this plugin supporting the team. Because they also help me with instant live support. Thank you so much.
28 mars 2023
Avis spontané
Great support!
10 mars 2023
Avis spontané
Did exactly what we needed
Did exactly what we needed, really easy to use, support was fantastic
14 février 2023
Avis spontané
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