Lovely lady who assisted me on the self service till, could not have asked for a nicer experience

I have to use a walking aid so looking for items, lifting etc are all difficult for me. My last visit to purchase an item was very disappointing, I asked 2 people for assistance and neither one was what I could call helpful. I know sales work can be tiresome, I did it myself many years ago, however, helping with a pleasant attitude is a nice thing to do whether or not they were havinga bad day. I ended up getting my purchase elsewhere.

this item was available & of great value when l needed it most l would recommend to family & friends
thank you

Thankfully B & Q has returned to my area. The new store is beautiful and the staff are great. We purchased a patio set and it came in good time. They kept us updated throughout the process and it came on time. We will definitely return for more stuff.

The worst customer service I have ever encountered. This company is a disgrace.

Lawn mower is exactly what I was looking for. Cuts my grass beautifully. Perfect for a small garden and someone who wishes a good value product, to reduce their carbon footprint, get a great cut on their lawn and get a little bit of exercise too! B&Q delivered promptly when they said they would. Mower arrived in perfect condition. Very little assembly needed. So full satisfaction achieved.

I purchased a bbq (along with another item) which was advertised the same day. The payment went through. Order arrived. No bbq. Contacted B&Q, told out of stock. However, the bbq order went through on the website. Cost refunded but I was not happy with their explanation. That was a few weeks ago. The same bbq is now advertised again today, at a reduced price. But it was out of stock? I will never order from B&Q again.

I was your customer for many years but now i'm very disappointed with Your store. So often i can see empty shelves and nobody care about restock products. Once i checked product availability on your website , and it showed that there were a few units available in your Galway store. However when I arrived at the store i discovered the items were not there. Your employee was very suprised about that. Despite searching they could not be found anywhere in the store. I wasted my time.
I also found that you stopped selling a Plywood sheets at your shop in Galway. Why this has been discontinued? and wheter you plan to offer it again in the future?

Came on time just what I was looking for packageing was good

Three delivery attempts over three weeks. Driver not provided with our phone number - marked his record - nobody home. We waited in three times for this fiasco and yes, we were at home. €450 paint and (received damaged) pvc section plus misdescribed power tool.
Hopeless in the extreme. Help line is in South Africa, total 40 minutes on the phone.
Avoid B&Q - not only for deliveries also for eye watering prices. Shop around!

My item arrived but there was a hole in the cushion of the chair.

Item never delivered and no response from customer service.

I ordered 8 plastic storage containers. No lids arrived. I have called and lodged complaints requesting the lids (which are clearly part of the container) 3 times now and no one has returned with any help. Shameless! What are you going to do about this.

Mick the duty Manager and Una on checkout in Cork B&Q were first class in helping me decide what garden furniture to buy. Went with the Riveo timber set. Really good quality. And 20% off on the bank holiday. Thanks guys!

Very helpful staff. Always go out of their way to help.

Do not buy from them, the do not deliver and they customer care team are beyond useless.

I am still waiting to hear about my missing items after 4 emails absolutely awful customer service

I bought few products online through click and collect. In few hours I received a notification from B&Q informing the items were ready to collect. Straightforward collection in store. Great service. Good experience overall.

Please be aware that B&Q customer service is based in South Africa! They also expect the customer to store kitchen/bathroom deliveries until their installation date booked with the fitters they contract. They expected us to store a kitchen for just under 3 months!