One of the assistants helped me with order online as I didn't know how to do it. He was so helpful. My purchase was perfect

Worsts service no one help you inside the store. I have bought tiles & make a plane gotten an appointment with tilers to fix a bathroom . My delivery changed & delay 5 days then after 5 days got an email your order canceled & your money refund to your bank account very simple they don’t care

Always has the things I need for those little projects at home

I received a drill bit set with pieces missing. Thankfully I purchased through PayPal pal as B&Q customer service is the worst I have ever dealt with. You did agree to send out a replacement and you did! Only problem was the replacement was a curtain pole!!!!! Diabolical

Terrible from start to finish. Made and order then items are cancelled and no reach out to tell other than amended confirmation. Items then arrived faulty and missing only half an order - this even happened on the replacement. Over a month still no items or refund. Avoid at all costs online.

Terrible. I ordered it from the Irish BandQ website, then a week later I got a text message from an English company asking me for my address saying the delivery would be dispatched as soon as they had that information, then 2 weeks later I got a text message from the same company asking me to confirm my address and they would dispatch my delivery, 1 week later I got a message asking me what day I would like to recieve delivery, I picked the next day, it was delivered a week later, on a different day.

Finally I got it and unpacked it and it is the wrong item.
A total and utter waste of time, I will never buy anything online from anyone involved with this debacle ever again. €50 and lots of time wasted!

Very happy with my delivery my item was very well wrapped and was delivered very quickly to me

Absolutely awful experience after ordering a tumble dryer online. Several weeks later and still i can't get B@Q to take away the old tumble dryer for recycling. There were serious communication failures. After been given a date for collection of old tumble dryer, no one arrived to collect it and no communication regarding same.

Delivered quickly on time and a great product with a bargain price

Horrible delivery process!
Misleading delivery commitments.

The product itself was fine but the delivery service( I don't think it was the courier service itself I believe it was a B& Q problem)was atrocious I took a day off work to be there for the delivery of the item,it didn't arrive I filled out an online form still no reply I would be slow to buy from B&Q in the future.

I have put together an aviary. And the wood I bought from B&Q was both ideal, and great value.

all their staff are really helpful and friendly. Really felt welcome. Staff are well trained and knowledgeable.
Keep it up team.

Absolute waste of time. Every time you make an order, there's at least something that is cancelled. You never know when the order will arrive, it's packed oddly and then customer service to resolve issues is non-existent.

Use any other company, when possible.

Missing items and incredibly, unbelievably RUDE UK based customer service team. Extremely bad communication. Great at blaming everyone else. I had to personally chase up not only B&Q but the third party seller and both courier companies. Fiasco from the beginning due to exceptionally poor customer service. Avoid buying anything online from B&Q if you can. I purchased from the Irish site but items were to be shipped from the UK - which was not clear when I ordered them. So check where your items are coming from and if it’s the UK they may never arrive.

Really helpful staff, especially Eddie in the paints department. I buy everything from paint to bathroom to the garden section

Delivery service is beyond a joke .my item never arrived !!! Numerous calls to customer service who were very helpfull however the problem is with Delivery.!! Their is none!!! in my view .I had an electrician lined up who I ended up having to pay for doing nothing as I had been told many times it would be delivered on certain days. Zero compensation !!!. So unfortunately I won't be shopping there again until they find a " reliable " Delivery service .very disappointed overall !! .

Delivery quick.Outdoor carpet nice color but when Im open this one carpet is over 10 cm short and little doferent color.🤨

B&Q have a brilliant selection of products and very reasonable prices. Very good delivery also. I highly recommend them.