Dk Crawfordandcompany Avis 

Like everyone else who has written a poor review on Crawfords I have experienced the same poor time wasting service "due to covid"? Never makes sense to me how the COVID pandemic has stopped people from doing their jobs and getting things done - unless of course they have COVID!! I have been waiting for two years now to get our subsidence job approved and the works carried out. However, today I have spoken to a claims handler based in the Watford Branch called Michelle Kennedy. Although she does not work on subsidence claims, she was more than happy to go through my file and act as the chaser to get my claim escalated to the right people. So thank Michelle you are a star and I really appreciated your help today. We need more diamonds in the rough :)

I have found these reviews very useful to quote to LV insurance in my complaint about Crawfords - I quoted four of the most recent five reviews as they reflect our own exeriences and frustrations in dealing with them.

They do have one very pleasant person on the phones, who I shall not name as I would be concerned that they would be disciplined for caring two hoots about the customer.

Insurance companies need to consider how passing on their customers to a company like this reflects badly on themselves. "Do you ever use Crawfords" will now be a standard question when I am shopping for insurance, and I will not deal with any insurers that use them, any savings made would not be worth the aggro.

I cannot express how upset and angry I feel towards this company. My claim, through AXA was first raised in November 2017. These cowboys told us the subsidence was due to a collapsed drain. We were told to have it fixed and they would arrange remedial works to make good the damage.
Seven Trent investigated and found a small hole in the drain.They said it wasn't major but replaced the pipework.
Crawford set out a schedule of works to be carried out by John's of Nottingham.
Each step has been a nightmare due to each job revealing more problems. Our roof wasn't even sitting on any structure as the house had sunk so much. We were told this wasn't down to MOVEMENT?? The house had moved in the 2 years they were on site so much we couldn't open the back door! After less than a year the repairs have started to crack again. I have been trying to get them to come out to inspect the recurring damage since March this year but just got fobbed off with 'send pictures' then the pictures arnt clear, the person dealing with your claim is on holiday, off sick, etc etc etc.
I have since raised a complaint to both companies and now miraculously they are sending an investigator out in the next 2 weeks.
Crawford even had the nerve to ask because they are moving forward with the claim would I like to withdraw my complaint!!
AVOID

What is literally the point in their existence? It took months for anything to get started and when it did it was only cuz we badgered them.
They don't liase with their contractors effectively, they don't take notes correctly (if at all), they don't know what's going on or who is responsible for what and they don't seem to like answering phones.
The gears are turning now and work is getting done because I am making the calls to each company and arranging all visits, effectively bypassing their "service" which has been none existent anyway.

Absolutely appalling service, 2 years and 11 months on and no remedial action for potential subsidence, solution seems to be to remove the hedge but reading of others' experiences this seems a costly and then inept solution. Poor response to emails and the whole experience is leaving me with anxiety and stress, they should not have a contract with the insurance company LV. They are really very poor in their communication and slow to act. Am very disappointed..................and fed up!!!!!!!!!!!!!!

Unresponsive. Don't listen. Shouldn't be associated with the NFU. Didn't investigate claim properly and came up with the most stupid solution ever. Remove part of the hedge and we will review after 6 months. Went completely down the wrong path. Avoid at all costs.

Crawford were amazing . So helpful and understanding of my situation. I am a single mother a.d I was left with no cooker ,microwave or any means to cook for my children. They sorted matters out so quickly .michelle was excellent. Camt thank them enough . L

Should companies like this be allowed to trade. After 2.5 years of dealing with them I am afraid I have to echo peoples views on this company on Trust pilot. The most awful journey having put in for an insurance claim through a famous insurance company that claims to help the over 55. It was my fathers house. I wish I had never bothered. I only acted on advice from the British poppy appeal. How can these people claim to be so caring (see their website) and professional. I am astounded at the way they treat people in such difficulties. Very sad to see what journeys people have been through, I thought it was just a one off and I was the unlucky one. Absolutely fed up with the whole journey.

The WORST SERVICE AND COMMUNICATION I HAVE EVER EXPERIENCED -

NEVER RESPOND

NEVER DO ANYTHING

NEVER CALL BACK

THEY MAKE ME SICK

Hi all,


This is the misfortune of having to deal with the below:

• CATALYST HOUSING LIMITED – POLICY no. 24559762 CPO
• AVIVA INSURANCE – COMMERCIAL TEAM- 24559762 CPO
• BROAD SPIERS – WHO HAVE APPOINTED CRAWFORD – Reference no. 5204091
• THE WORST OF ALL CRAWFORD LOSS ADJUSTERS – Ref no. 1499936

1, on the 29th of November 2019, the water pipe between our floor and the next floor burst causing extensive damage to bathroom, Hallway, living room, kitchen and 2 bedrooms.

2, We contacted our insurance as per the documents we were given with the policy no. of AVIVA – 24559762 CPO home emergency call out which resulted in tap being capped and so we had no water in the house.

3, AVIVA or the so-called broker insurance company appointed Crawford to handle the claim, a surveyor (aka CLOWN) from CATALYST visited the property purporting to access the damage caused.

4, Beginning of December we were contacted by Chido former Countrywide mortgages telling us alternative accommodation has been arranged at a hotel for us all until buildings works were completed. We were happy that at last we will have water to use and not have to buy gallons of bottled water.

5, My autistic son objected to the changes and found it difficult to cope and yet CRAWFORD wanted us to move back to the flat with 8 drying machines because they did not want to pay for the hotel as they needed to do some savings for BROAD SPIERS.

6, There was not much contact between us and Crawford however the accommodation had regular contact with us. Crawford wanted end the accommodation even though the flat was not dry yet and was dusty as hell.

7, By the 27th February after waiting from the 21st January 2020, I was getting concern that no contractors were getting in touch to begin the works on the house. Anytime you contact Crawford the excuse is always the individual is on the road attending to other clients it has since become a song.


8, On the 24th February, the accommodation provider informed me that Crawford were not willing to extend our stay in the hotel and are insisting we move back home. I explained the conditions, but it went down to deaf ears and we paid for two extra days at the hotel as we had to arrange for cleaning at the flat.

9, I contacted Crawford to find out when the works would start as I was not seeing the reason why we had to move back in and move out again for the works to be done. They basically told me they couldn’t care less what the condition of the house was, they have decided not to extend the accommodation and that was that.


10, When you contact Crawford all they do is complain to say that it was costing too much to put us in an alternative accommodation therefore we should go back home and live in the house as it is irrespective of our health and safety and having kids with asthma.




11, I am currently depressed and in shock by the way I and my family have been treated by Crawford and its associated companies making our life miserable and not worth living.

I wonder how many families go through this kind of treatment.

Jacky

Crawford’s is working on behalf of my insurance company Aviva. Don’t forget to review your insurance company as I feel Aviva they use Crawfords to hide behind the extreme bad service. Aviva blame Crawfords but they are just as bad, also very poor ratings. I am have never experienced such stress and bad service.

No, No, No
This company must be closed down! Bunch of cowboys, I don’t normally take the time to leave reviews but felt I had to warn other of this company. A job that was going to take 2 weeks continues to go on after 6 months. Patch work shoddy workmanship and dangerous! Having to stay in Hotel now as could not move in as work was supposed to be completed was left in dangerous manner and had to leave. They don’t keep you updated, neither do they no what’s going on anyway. You can email until your blue in the face it won’t help you. How can this company not have been closed down yet, and how can insurance companies use them?
They will tell you lies to try and get you to move and once your out, then the ball is in their court and you be out of the house for months.
Would love to post photos, only then you could fully understand.
Keep week away, don’t leave you home and insist on a differ company to look after your claim, or you will regret it!!! Most stress we have ever had with any company! They should win an award.

Cannot give zero stars which is more than they deserve.
Wish I had checked these reviews before attempting to deal through them.
After 12 months of them browbeating me finally gave up and eventually got claim reference (which they had refused on numerous previous occasions).
Then managed to resolve myself with 1 phone call direct to Insurers (Axa).
They have absolutely no conscience or care for the claimant .... DO NOT check their logo/motto else you will die of laughing!!!
How do any of them sleep at nights??

I have never dealt with such a poor company.
Having said that they are brilliant at excuses and have a large range of different reasons for avoiding responding to the customer,ME.
Why an insurer in my case Ageas would choose to use them is baffling.
My subsidence claim has been ongoing for 17 months and I still have no idea if or when the repair work might start.
They are seriously quite Awful and best not touched with a Bargepole!

I've only had a couple of claims to deal with previously but we have never experienced a company in general who are so rude, uncompassionate and selfish. Everything was a problem for them and would 'shaft' you and leave you to suffer for their own gain. There is no point in having insurance if Crawford are going to be involved as you won't get anything. The biggest thing was the ignorance of the employees, they would never respond to emails and you would have to chase multiple times to get a one line reply that didn't answer/address any of your questions/comments. If they were to send you an email and you didn't respond for a few days, they would be straight back chasing you though. To sum it up they are two-faced and thieves.

I only give one star as you can not leave no star. This company does not care about the poor little man. They will lie and fabricate information for whoever will pay them the most money.
They don't care about the truth.
What is their logo LIVES. RESTORED what a joke
Crawford & company USA are the worst kind of company there is.
DON'T TRUST ANYTHING THEY TELL YOU

Crawford & Company, loss adjusters, Nottingham, My issues were regarding the proposed repairs, as well as the lack of contact or updates received. I complained to Ageas, in 2018 they replied back after their investigation 8 February 2019, their decision is to uphold my complaint, as they agreed that the service supplied by Crawford's has not been satisfactory. My claim for subsidence started at end of 2015, and worked was undertaken in the last 8 weeks, with me going back too complain too Ageas higher-up about Johns Of Nottingham, the Company they employed too do the work which has also been upheld. I would not recommended this company to undertake insurers work.

Acted as the intermediary on my insurance claim with Hiscox insurance, absolutely awful service ended up requiring escalation and complaints. Months wasted and once bypassed from the process and everything got sorted. Avoid like the plague.

The worst company I have ever had the displeasure of dealing with. Claim has been ongoing for fourteen months. Every time I contact them I'm told some one will call me back which they never do, or that the person handling our case is off today or on holiday.

They are simply not bothered and very slow at responding, if at all!