Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
L'entreprise a répondu
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Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
L'entreprise a répondu
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Voir plus
L'entreprise a répondu
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Voir plus
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Voir plus
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Rabans Lane 9, HP19 8RT, Aylesbury, Royaume-Uni
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My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly & professional.
The car had been perfectly prepped for collection.
I would certainly recommend their services.
Fast response, fast (but good) repair. You wouldn't know I'd had a bump plus a decent loan car. What's not to like?
A very professional team-great communicators and approachable. A smooth pick up/drop off.
Happy to do business with them.
Fabulous communication and customer service dealing with repairs due to a hit and run accident. Lovely people and seamless service including pick up and drop off.
We were kept appraised of how the repair progressed at all times.
Lied about waiting for parts to repair to my van.
Back doors do not align up.
Never checked the rear axle tracking as claimed. Never took the wheel off to check. I have evidence.
Never addressed the stuck handbrake warning light on dash as notified. Collision side.
Still pulling badly to the LHS, as rear wheel/axle issue.
Drove it back and returned like this unsafely. Could of caught fire.
Their courtesy car was undrivable as over revving, they still hadn't fixed it, after 10 days of notified them, returned it.
Appalling service from a kitemark company.
Complaints started with my insurance company and legal assistance started.

Réponse de DLG Auto Services - Aylesbury
everything was fine ,no problems , kept me up to date on progress , time and date of return . Car as good as new . Thank you .
EXCELLENT SERVICE FROM START TO FINSH ALWAYS KEPT ME INFORMED ALWAYS VERY HELPFULL AND A EXCELLENT REPAIR THANK YOU DLG AYLESBURY
DLG were beyond excellent. Their friendly staff kept me well informed throughout my cars repair and expected date of completion. They delivered the car back to me in a clean condition at a time that suited me.
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Very efficient service we were kept informed at all stages
The service was very good. Excellent.
Time waiting for parts seemed a little long, but the I have no idea of the process!

Réponse de DLG Auto Services - Aylesbury
Efficient collection and drop off. Good communication on the progress of my repair which took longer than hoped due to availability of parts

Réponse de DLG Auto Services - Aylesbury

Réponse de DLG Auto Services - Aylesbury
I was treated as a human being throughout which is rare nowadays.
There had been a minor glitch by the Insurance company about getting the car in for repair, which was sorted in double quick time by DLG.
The car was ready for collection ahead of time and had been returned to Showroom condition and gleamed in the sunshine.
I cannot fault them from start to finish.

Réponse de DLG Auto Services - Aylesbury
Regular updates on the progress of the work.

Réponse de DLG Auto Services - Aylesbury
Arranged collection kept us informed and delivered back a car repaired to the highest standard

Réponse de DLG Auto Services - Aylesbury
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned to me needing radio code because battery had been disconnected and they didn’t get back to me about that when they said they would. So I had to go direct to Honda to sort.

Réponse de DLG Auto Services - Aylesbury
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