DLG Auto Services - Bristol Avis 

381
TrustScore 4.5 sur 5

4,6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Voir plus

Noté 3 sur 5 étoiles

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Atelier de réparation automobile

Écrit par l'entreprise

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Coordonnées de contact

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Royaume-Uni

  • 03453030443

4,6

Excellent

TrustScore 4.5 sur 5

381 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(381)

494 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

My car was in your garage over one…

My car was in your garage over one month even it was not serious damage.

31 janvier 2024
Logo de DLG Auto Services - Bristol

Réponse de DLG Auto Services - Bristol

Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.

Noté 5 sur 5 étoiles

Smooth, efficient and hugely polite!!

Everything was smoothly, efficiently and politely handled from the outset. Repairs spot on with the car returned in pristine condition. Special mention to the delivery and collection drivers who were so friendly and efficient - a credit to the business. THANK YOU

31 janvier 2024
Noté 5 sur 5 étoiles

Superb service start to finish

Superb service start to finish! Everyone was personable and professional. They kept me informed throughout and we're very happy with the completed work. Having an accident isn't ideal, but if you do, you and your car will be well looked after. Special thanks to Amanda and Cheryl who were very helpful in sorting a courtesy car asap and answering my random questions!!

12 janvier 2024
Noté 5 sur 5 étoiles

Amazing

Had my car taken here to be fixed through my insurance, dispite the few cancellations of collection I am so pleased with how it’s turned out. The customer service is amazing, keeping in touch to let me know how it was coming along. Great experience with the delivery men who were friendly and kind. The car over all looks amazing considering how it went in looking like. But I’m very pleased!

24 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent bodywork repair

Very impressed with my recent bodywork repair……I felt very involved and the communication was very good. More importantly, the repair on my Porsche was excellent….. it’s my pride and joy so I’m a bit fussy about it!

17 janvier 2024
Noté 5 sur 5 étoiles

ace job

on the ball prompt very pleased with the repair washed and valeted never looked better thank you very much to all of you and a happy new year to all

17 janvier 2024
Noté 5 sur 5 étoiles

From the moment I dropped my damaged…

From the moment I dropped my damaged van into DLG, they kept me up to date with all elements of the repair and even though it was over the Christmas and new year period there were no delays when it was returned. A very professional company from my experience. Thank you.

12 décembre 2023
Avis spontané
Noté 2 sur 5 étoiles

Extremely slow repair

It took you 2.5 months to repair my vehicle and was returned without a part (front badge) which was later delivered and fitted at my home.

19 décembre 2023
Logo de DLG Auto Services - Bristol

Réponse de DLG Auto Services - Bristol

Thank you for your comments. I understand delays occurred due to the availability of parts from the manufacturer. I appreciate you remain unhappy but regrettably there was nothing further we could do

Noté 1 sur 5 étoiles

Poor communication

Car was fixed but. Part of my door handle was missing (a part that wasnt broke in the first place). Have tried to contact them multiple time but get no answer and no reply to my voicemails.

Now my hire car is being picked up and still no response

19 décembre 2023
Logo de DLG Auto Services - Bristol

Réponse de DLG Auto Services - Bristol

Sorry to hear about the issues you are having, I will ask the site to call you about this.

Noté 4 sur 5 étoiles

I am happy over all.

I am happy over all.
I was away on business for nearly 2 weeks when
my car was repaired. Perhaps, it is norm to take this long for the repair. I am not complaining about that but I prefer to drive my car rather than the replacement car that it would have been appreciated if the repair had completed slightly earlier.
Everyone I came to contact with were nice and polite.

6 décembre 2023
Noté 5 sur 5 étoiles

First rate Repair

Bodywork repair work was top rate but in addition the whole car was returned in immaculate condition inside and out.
Communication during the repair process was good and all staff were helpful and friendly

6 décembre 2023
Noté 5 sur 5 étoiles

Easy process

Easy process picked up the car when specified and returned it completely valeted. Could not see repair

29 novembre 2023

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus