DLG Auto Services - Castle Donington Avis 

The work was carried out quickly and to a very high standard. I was kept up to date at all times. Collection and delivery were first class. Absolutely no complaints about the entire process.

Efficient and sensitive in dealing with my son

Repair on car excellent unfortunately after service very poor, Given date to collect to then be told they have lost keys snd had to replace lock, then the car seat where in a unexceptionable condition when returned very dirty yo be told that I had left it that condition which was untrue, when asked for photos from them they then sent pictures that wasn’t my car They then agreed to compensate me by paying for a intera valet, even this had not been straight forward and I am still having to chase for Payment. All of this has been very stressful and unnecessary.

Repairs undertaken promptly. Good communication with the team and all timescales met

The service was very good and the car looks in good shape. Unfortunately it was delivered with a scratch on the 1front bumper that I'm sure wasnt there on handover (I have checked pictures). I have emailed a couple of times about this including pictures (had no response), and called head office, who told me someone would be in touch... no one has. Great start, poor finish.

ease of use. the whole experience was so simple and extremely quick. a very good job was done.

Good efficient service. Regular updates on how the repairs were progressing.

Excellent service from start to finish…updates when appropriate, friendly and courteous.

Great repair service following my car being involved in an accident. Kept up todate with the repair details and pick up and delivery of vehicle was on time. Delivery guy was friendly. Car was valetted inside and out on return and repair was excellent.

You took in my car for an insurance repair. You were very courteous throughout, giving me regular updates. The repairs were made very quickly and honestly I could not tell where the dent/scratch were. I hope I never have to contact you again but if I ever had to, I know my car would be in safe hands. Thank you very much.

Great service, with good communication

DLG Auto Service exceeded my expectations with their exceptional repair service. From the moment I entered, their customer service was outstanding, keeping me informed throughout the repair process.

My car 19 GYB was fixed flawlessly, and I left feeling fully satisfied. Without hesitation, I highly recommend DLG Auto Service for their professionalism, efficiency, and customer care.

Good from the first chat on the phone,work carried out also very good car looks new. Thank ALL staff for a very good service.

Helpful staff, and got my car back quicker than expected.

Fantastic service communication customer care and quality of work. Did everything they said they would and helped with other things all to the timetable they agreed with me. Very efficient.

A professional,friendly,helpful company to deal with. They kept you informed every step of the way, and did a good job of the repair.

After them collecting my car for rework due to their first several attempts not being of a good enough standard this is the standard they deliver, the courtesy car shows the low standards that they deliver. I wish I could share the photos here.

Good customer service

Car was finished to a high standard
Nice valeting.i would love to know
how they do that,l can never get it
looking that good.5 year warranty?
I didn’t expect that,very good

Customer service, deserves the 5 stars.
very professional & understanding.i don’t like fake, regarding fake smiles & doing as your told, for me that is not normal.

This good customer service I received from beginning of Feb to the present

I prefer staff to be themselves but be nice.I certainly got that constantly, even today with one of my phone calls

At present I am dealing with another issue
which I hope will be resolved soon, with the help of your staff.

There is a staff member called Jen?
don’t know her full name,but thank
you for your support.

My name for the review

Leroy Bravo

Car looks amazing, shiny clean and whole again!!

The only thing that made it fall by one star, is that they do not automatically tell you what they have done to your car to fix it. In fact they let me car come back with an engine light on with no explanation of why. Yes it possibly wasn't something that was caused by the accident, but especially with it being an engine light, I would expect to be informed.