DLG Auto Services - Glasgow Avis 

Repair took longer than quoted time. Only update given was a text on the day it was supposed to be returned. This want that big a deal as I had a hire car but I would have only knocked off half a star for that.

Repair itself was great and well done and staff I initially spoke to couldn’t have been more helpful. Pick up and delivery drivers were first class.

Collected the damaged car and left a hire car for my use. Delivered the damaged car after 2 weeks repair time at 0730am.

Staff were polite and friendly atmosphere relaxed and work carried out in a quickly a professional reliable service from start to finish 👍

Efficient, friendly staff who always kept me up to date with progress.

Information about the availability of parts and the update of the progress of the repair are I believe important to the customer. Both were carried out timeously.
The actual repair was efficient and of the highest quality.

Great service. Kept in touch at regular intervals & everyone was helpful, friendly & polite. Repairs were excellent.

Great service including provision of courtesy car.

Great service and kept me informed at every stage. Picked up and delivered my car promptly and It was gleaming inside and out. Repair was carried out to a high standard.

Car picked up at door, fixed perfectly and quickly. Car was returned to my door repaired, cleaned and valeted. Really excellent service from all the people I dealt with at DLG. Thank you.

Excellent customer service

First of all I would like to say that the work when it was completed was excellent.

However! The time taken to complete the works was in my opinion excessive.

I realise materials and replacement parts had to be sourced from manufacturers. But the number of times there was a completion date change was staggering.

Your company gives after initial survey of works required an estimated date for completion ( in fact there is a clock with percentages of work actually completed)
Initially this was great as I could watch the % creeping up. But as it reached close to the 100% I started getting other date for estimated completion ( several in fact) stating awaiting spares.

All rather confusing I would suggest.

I have also spoken to a number of your call handlers regarding the above, all-were very polite and apologetic but could never confirm when works would be done.

5 plus weeks it was for works to eventually be done. A long way from initial estimate.

Again works when completed were excellent so no complaints on that front.

I apologies for the long winded reply but I’m sure you can understand my frustration.

Regards

Good communication.
Polite and professional staff.
Work done on time.

Very pleased with the e repair of my car , it was immaculate .
Only issue was with the App , every time I tried to go to see the progress , it was always un responsive .

My car needed a new wing, bumper and headlight after being in a crash.. Was initially told that my car could possibly be written off due to it being 13 years old.. But this dream team worked their magic and went above and beyond to make all the necessary repairs and my car came back to me looking immaculate.. Thank you DLG auto services glasgo w!!

Easy to deal with. No problems and informed at every stage.

From the minute my car was picked up for repair, we were kept in the loop the whole time and are really pleased with the results!

Great service and car was only away 12 days

Fast and efficient service. All work guaranteed. A cracking little courtesy car provided, what more do you need!

Excellent service from beginning to end