DLG Auto Services - Teesside Avis 354

Appalling communication, one day the parts are in and repairs will be finished on time, next day still waiting for parts & no ETA, day after parts will be available by the end on following week. 2 days later parts are in car ready on Tuesday or Thursday. Wednesday, message to say parts are not in, no ETA. Thursday a call to say car will be ready on Friday. Friday morning a call to say it will be delivered between 1&5, they turn up at 11:30 and the driver was rude to my son and him he had spoken to me to say he would be early. That wasn't the case as I don't finish work until 12:30. Broken parts were left in the boot. Poor experience from start to finish

Couldn't have asked for a better service. Quick turn around, unbelievable results and kept in the loop every step of the way. Highly recommend them.

Had an accident with my car and DLG Auto Services was the repairer through my insurance and I can’t fault them. Kept me up to date with everything, got a link sent to me where you could login and see the progress of your car there was also a comment section at the bottom where any calls were noted and you could also write a message for them too. They were very efficient and got my car sorted for me.

Kept us up to date with with repair and staff very friendly and efficient.

Great service and top people

Communication from all staff absolutely spot on mechanic brilliant kept updated informed me every day re progress all staff super efficient administration brilliant delivery team pleasant efficient all staff to be commended I was thrilled with the standard of repairs Unparalleled THankyou

I recently had my car repaired at DLG Teesside.
The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was great and speak to an actual person straight away.
I'd have no problem using them again if the need were to arise and the 5 year guarantee brings peace of mind.

Very helpful and informative from start to finish.
The car has been repaired excellently.
Thank you

Starting with the finished job. It was excellent. My car was returned to me better than new.
Before this everyone I spoke to was courteous and helpful. I was treated as an individual not a number.
My car was in DLG's workshop as a result of a road traffic accident and there was some delay on the repair as an essential part was on back order for sometime. Not ideal but not DLG's fault. During this time I was regularly kept up to date on progress. Thus I was able to plan accordingly.
Hopefully I shall not need DLG's again any time soon but should the need arise I would not hesitate to put my car in their hands.

Car collected and returned on a trailer with advance notice. I was kept informed of the repair status by text, my request.

Quick and excellent service car returned like new

I would like to start by praising the mechanic for providing fast and clear information about the repair work — that part of the service was excellent and much appreciated.

Unfortunately, the quality of the paint job was very disappointing. The surface has a bumpy, uneven texture, similar to "orange peel," which suggests the job was not done professionally.

Additionally, when I collected the car, the windows and side plastic elements were covered in paint dust. It took significant time and effort to clean this off, which should never have been necessary after a professional repair.

Overall, I was very unsatisfied with the final result and expected a much higher standard of workmanship.

Great communication, repairs completed quickly.

Always kept informed as repair progressed. Pick up and return on time and job completed to z great standard.

The repair was done in a timely manner and to a good standard with the car being collected and delivered to my house

Fast, reliable, communitive and a positive experience

I was kept informed of the repair progress throughout, which was great. The team were very courteous, friendly and helpful. My car was collected and dropped off at work, which was very convenient for me. Excellent service.

Faultless service and a top class job.

Brilliant service from start to finish

Excellent service. Communication was very good and repair to car great.