Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRipley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB
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Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... Voir plus
L'entreprise a répondu
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Voir plus
The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Royaume-Uni
- 0345 3031704
4,4
Excellent
483 avis
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Fault on van (lights) Luke came out a…
Fault on van (lights) Luke came out a fixed the problem good work no waiting
1 octobre 2024
Avis spontané
Réponse de DLG Auto Services - Wakefield
We're delighted to hear that Luke was able to resolve the issue with your van's lights promptly and efficiently. We appreciate your positive feedback and are glad you were satisfied with the service.
I would like to have provided a 5 star review but….
I would like to have provided a 5 star rating. Certainly the quality of the repair job was excellent, the car was returned washed and vacuumed and the personal service when arriving in the hire car to leave it in exchange for picking up my own vehicle was friendly, helpful and informative. However, in the preceding days I had difficulty getting in touch with the garage to check progress, discus timings as to when the repair would be carried out and when it would be completed. Either I couldn’t get through or when I could the person answering couldn’t tell me.
24 septembre 2024
Réponse de DLG Auto Services - Wakefield
We appreciate your feedback and understand your frustration with the difficulty in reaching us. We strive to provide excellent customer service and are disappointed that you experienced communication challenges. We value your business and will use your feedback to improve our communication processes. Thank you for highlighting this issue, and we hope you will choose us again for your future vehicle needs.
The lack of availability of a courtesy…
The lack of availability of a courtesy car meant I had to wait quite a while to get my car repaired.
Apart from that, everything else was great. Everyone I spoke to over the phone was helpful and professional.
A huge 5stars to the lovely gentleman who delivered the courtesy car and took mine away for repairs and returned it. Thank you
24 septembre 2024
Réponse de DLG Auto Services - Wakefield
We appreciate your feedback and understand the inconvenience caused by the lack of a courtesy car. We strive to provide a seamless experience for our customers and will take your feedback into consideration as we continue to improve our services.
We are delighted to hear that you found the rest of your experience positive, particularly the helpfulness and professionalism of our team. We are also thrilled to hear about the excellent service you received from the gentleman who delivered and collected your car.
Kept me up to date with repairs.
24 septembre 2024
Réponse de DLG Auto Services - Wakefield
We appreciate you taking the time to share your positive feedback. We are glad to hear that you were kept informed throughout the repair process.
Not recommended
My Audi went to this garage which was the chosen repair organisation through my insurance. They did a poor bodged up job (forgot to put the screws in the door so door was unsafe, sealant around the windows looked like a 5 year old had a go). I called them a few times to complain (with no call back and resolve) even though the repair work came with a 5 year warranty apparently! My car ended up going to Audi after, in Wakefield for repair on top of the shoddy job they did. I wouldnt use or recommend them. I’m very diss appointed at the stress, cost and lack of care for safety or quality this organisation has for its customers.
29 novembre 2023
Réponse de DLG Auto Services - Wakefield
We understand your frustration with the recent repair experience. We value your feedback and take your concerns seriously. We are committed to providing quality service and will use your feedback to improve our processes.
Réponse de DLG Auto Services - Wakefield
We're delighted to hear you had a positive experience with our staff. Their warm welcome and willingness to assist are important to us.
Frustratingly difficult to contact.
Dislikes:
No real joined up working with car hire company.
Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call were ignored.
Quality control checking seemed disjointed, so repairs took far longer than was necessary.
Likes:
Pick up and Return Drivers very good.
10 septembre 2024
Réponse de DLG Auto Services - Wakefield
We appreciate you taking the time to share your feedback. We understand your frustration with the communication and repair process. We strive to provide seamless service, and we're disappointed to hear that your experience didn't meet your expectations. We'll take your comments seriously and use them to improve our processes.
The work was of excellent quality…
The work was of excellent quality ,communication sometimes lacked !
10 septembre 2024
Réponse de DLG Auto Services - Wakefield
We appreciate your feedback and are glad you found the work to be of excellent quality. We understand that communication can be a challenge, and we are always striving to improve in this area.
Helpful and friendly
Helpful and friendly. Picked up and delivered car back no problem. I would have expected slightly more communication about when it was ready.
3 septembre 2024
Réponse de DLG Auto Services - Wakefield
We appreciate your kind words about our team's helpfulness and friendliness. We're glad your car was picked up and delivered back without any issues. We understand the importance of clear communication and will strive to improve our processes to ensure you're kept informed throughout the service.
Réponse de DLG Auto Services - Wakefield
We appreciate your kind words. We strive to keep our customers informed throughout the process.
Absolutely the very best repair centre…
Absolutely the very best repair centre this end of the country , excellent customer service, turnaround was fantastic and the repairs are done to the very highest standards, I highly recommend you using DLG auto , it’s rare to find a repair centre that works to the very highest standards and get that repair done right first time every time, DLG delivers top quality workmanship using the very best of materials and paints , it’s a credit to the management and team delivering the very best repairs any customer would be so happy they used DLG
5 septembre 2024
Avis spontané
Réponse de DLG Auto Services - Wakefield
We are thrilled to hear about your positive experience with our repair center. It is truly rewarding to know that our commitment to providing excellent customer service, quick turnaround times, and high-quality repairs has been recognized. We strive to deliver the best possible service to every customer, and your feedback reinforces our dedication to exceeding expectations. Thank you for choosing our repair center and for your kind words.
Really quick and responsive
Really quick and responsive. Excellent repairs. All around great company
21 juin 2024
Avis spontané
Réponse de DLG Auto Services - Wakefield
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our service quick, responsive, and that the repairs were excellent. We strive to provide the best possible service to our customers, and your feedback is invaluable to us.
Very efficient service
Very efficient service, picked car up, kept me informed and returned the car exactly as they said they would. Would happily recommend this company to anyone.
3 septembre 2024
Réponse de DLG Auto Services - Wakefield
Thank you for your kind words! We're thrilled to hear you had a positive experience with our service. We strive to make the repair process as smooth and efficient as possible, and we're glad our efforts were appreciated.
Excellent communication throughout the…
Excellent communication throughout the process. Prompt service and good quality repair. Would have gained 5 stars but, let down by the cleanliness & low fuel of the curtesy car provided.
3 septembre 2024
Réponse de DLG Auto Services - Wakefield
We appreciate your positive feedback on our communication, service, and repair quality. We understand your disappointment regarding the cleanliness and fuel level of the courtesy car. We will take your feedback into consideration to ensure a better experience for future customers.
Réponse de DLG Auto Services - Wakefield
Thank you for your kind words. We're delighted to hear you had a positive experience.
Panels misaligned
Panels misaligned, dried compound around lights and door shuts. The first appointment available for an engineer to review the repair was a fortnight after the vehicle was returned. Following the engineers appointment the vehicle needs to be returned for rectification work. Very difficult to get through to the repairer on the telephone. Now repairer not able to collect the vehicle for another fortnight to rectify the issues raised and confirmed by there engineer!
3 septembre 2024
Réponse de DLG Auto Services - Wakefield
We understand your frustration with the misaligned panels, dried compound, and the delays in getting your vehicle repaired. We apologise for the inconvenience and the difficulty you've experienced in reaching our repairer. We value your feedback and will use it to improve our service.
Took a little longer than expected but…
Took a little longer than expected but a first class job and excellent service
29 août 2024
Réponse de DLG Auto Services - Wakefield
We appreciate you taking the time to share your feedback. We're glad to hear you were happy with the service and quality of work.
Réponse de DLG Auto Services - Wakefield
Thank you for your kind words. We're delighted to hear that you found our service efficient, speedy, and punctual. We appreciate your positive feedback and are glad you were satisfied with the work done.
Small bump to side of Audi.
The contact side was perfect with all concerned being very professional and attentive. However, the actual job had to be done twice and took two weeks from original collection; and unfortunately the bodywork is still not acceptable and is being inspected by their technician on Monday.
29 août 2024
Réponse de DLG Auto Services - Wakefield
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.
Car repair was spot on
Car repair was spot on, communication was good, kept up to date. Definitely recommended.
21 août 2024
Avis spontané
Réponse de DLG Auto Services - Wakefield
Thank you for your kind words. We are delighted to hear that you were happy with our service and communication. We strive to provide our customers with a positive experience and appreciate your recommendation.
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