First class efficiency & repair including collection & return to my home. Regular updates throughout. Car fully valeted on return. Most professional service I've experienced in many years. Thank you.
L'entreprise a répondu
Établissement
Changer d'établissementPatent Drive, Britannia Park, WS10 7XD Wednesbury, England, GB
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Lisez les avis des autres
Wow! 10/10. DLG Auto Services collected my car due to front and back end damaged (via a referral from Direct line insurance). From the first contact by phone to the car being returned to my drive, an... Voir plus
This is my second review as I have now received my car back fully repaired in excellent condition. I cannot speak highly enough about DLG. They kept me fully informed throughout the repair progress, b... Voir plus
First class experience really pleased with the result of my car, staff very helpful from first day until I got my vehicle back , could not have believed the work you did to achieve the outstanding res... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Patent Drive, Britannia Park, WS10 7XD, Wednesbury, England, Royaume-Uni
- 0345 3031732
4,3
Excellent
257 avis
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Very professional
Very professional kept me informed of the progress of the repair and the work was done to a high standard
19 juillet 2023
Quick turnaround
Quick turnaround. Collection of car and delivery back once repairs complete.
11 juillet 2023
Kept up to the minute with vehicle's…
Kept up to the minute with vehicle's progression.
Repair was first class.
Would recommend DLG Wednesbury to anybody.
11 juillet 2023
Excellent service
Excellent service. Kept informed at all points during repair. Very happy with service
6 juillet 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I must firstly add that the staff on…
I must firstly add that the staff on the telephone and on the road who deliver and collect the vehicles are excellent. The mechanic/body work member of staff do not deserve to be in employment as they clearly do not do a good job. My car came back to me with work which looked like it had been done by a blind man. And whoever checked it must be clearly blind also. The door was not fitted correctly and the paint had run. They left the locking nut on the actual wheel and it took more time to finish my car I had to borrow a car to go on holiday as they were still working on mine.
22 mai 2023
Réponse de DLG Auto Services - Wednesbury
Hello,
Thanks for leaving your review. Whist I'm really happy to hear you found our frontline team great, I'm disappointed we didn't get the repair right the first time. I'll forward your comments to the management at our Wednesbury site and we'll use it to improve the customer experience in the future.
I was kept up to date at every along
I was kept updated from start to finish. Very happy the work on my car,
6 juillet 2023
Quick initial response
Quick initial response. Lengthy delay for parts to start work. Kept us continually up to date though. Unfortunately cracked the windscreen upon refitting which added further weeks to the car's final return. Friendly informative staff, but would benefit from better organisation.
28 juin 2023
Great experience car collect car on…
Great experience car collect car on time and repair car before agreed date
28 juin 2023
Very efficient
28 juin 2023
Very friendly staff when telephoning
Very friendly staff when telephoning, couldn't do enough to help. Very easy to contact no waiting.
Tony was very clear and done all he could to help
28 juin 2023
Very efficient kept me informed at what…
Very efficient kept me informed at what stage the repair was at and very quick turnaround.
28 juin 2023
finish was acceptable
finish was acceptable, panel gaps could have been a little better biggest problem was the timescale due to having to replace a telematics unit which had been working perfectly when the vehicle was collected.
28 juin 2023
Réponse de DLG Auto Services - Wednesbury
Hello, Whilst I'm glad you were happy with the end result of your repair, I'm sorry to hear we could do better timescales wise. I'll share your feedback with the team to improve the customer experience in the future.
DLG carried out an excellent repair to…
DLG carried out an excellent repair to my 9 month old car it was faultless and completed within the timescale promised a first class service.
28 juin 2023
Smooth
The whole process was smooth from the beginning to the end.
They did a fabulous job, thank you very much!
30 mai 2023
Experience was excellent
Experience was excellent, but now I am getting tired of being asked to rate it review the service. This is the third one I’ve done in an attempt to stop being asked constantly
2 mai 2023
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