First time ever try something like this. Thought maybe it could be a scam but after reading review here and figuring can’t lose sleep over 50 bucks decide to try it since booking at dermatologist has... Voir plus
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Lisez les avis des autres
DocBright refuses to send refills or even answer messages after 30 days unless you pay for another consultation, even after years of being on the same medication. Frustrating and expensive.
L'entreprise a répondu
I couldn't get my daughter into a regular dermatologist until a couple weeks out. She really needed something for her skin to help clear up a rash that was getting worse everyday. Thankfully I found d... Voir plus
L'entreprise a répondu
This was an amazing experience! I have never used a telehealth service before and I was very impressed and surprised at how smooth this went . They make it very easy to send over your photos and withi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Connect with healthcare professionals & medical providers using our smart Telehealth options. Get a diagnosis, treatment plan, and prescriptions without stepping foot in a medical office.
Coordonnées de contact
Etats-Unis
- WeCare@docbright.com
- docbright.com
3,8
Bien
223 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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My doctor was fast with reviewing my…
My doctor was fast with reviewing my case, emailed me quickly, called and sent my RX to my pharmacy. I’ve always had eczema and I developed a rash by my mouth and it started to spread to my nose. Me thinking the steroid cream would work made it worse. I’m very happy with my diagnosis and treatment. Highly recommend!!!
9 novembre 2020
Avis spontané
Réponse de DocBright
Thanks for the recommendation! We are thrilled to hear how simple and seamless your experience was. We're here for you whenever you need us. -DocBright Care Team
Great customer service
Great customer service. I didn't recieve my results within the 24 hours, and had a prompt response back when I sent an email to figure out what had happened. Was sent results quickly after that and had follow up emails to ensure my satisfaction. Very satisfied with the whole process. Thank you!
6 novembre 2020
Avis spontané
Réponse de DocBright
Thanks, Kristen! We appreciate the kind feedback. We work hard to get the responses back within 24 hours, and we will continue to work on ensuring this is never an issue in the future. If you need anything at all, just let us know. -DocBright Care Team
I am truly glad that I am able to take…
I am truly glad that I am able to take care of this without having to miss work. It is a great service. Thank You!
3 novembre 2020
Avis spontané
Réponse de DocBright
We are so glad too! Thanks for the kind words. -DocBright Care Team
Totally worth it!!! This was my first time using a…
This was my first time using a tele-health service for dermatology. Wow! I am impressed. Within 24 hours, I had a wonderful Dr look at My skin condition via photos I submitted. I had a problem submitting them online, but was able to email them instead and received a confirmation they were received right away.
I had several questions and contacted the customer care team who always responded back so quickly.
When I got the treatment plan, I was surprised how detailed it was. My Dr. (Dr Om) called in two prescriptions for me and now I’m on the way to healing! Oh yeah- One of the prescriptions wasn’t covered by my insurance so he sent a coupon that cut the price of medication to just 1/4 of the out of pocket cost. He also recommended an over the counter product, which I just purchased.
I will recommend this service and Dr to everyone! Very well priced and was so much easier than going to the derm, especially during these times!
31 octobre 2020
Avis spontané
Réponse de DocBright
We are so glad to hear you had a seamless and positive experience. This is what we strive for, so it make us so happy to hear. If we can be of any other help, don't hesitate to contact us. Thanks for sharing your experience. -DocBright Care Team
Quick response help me with my issues
Quick response help me with my issues. Thank you. I would recommend this anyone who needs assistance with dermatologist.
21 octobre 2020
Avis spontané
Réponse de DocBright
Thanks, for the recommendation, Sharon! We greatly appreciate it :) -DocBright Care Team
Wow! Service and more
Wow! This was a weekend request by me for help with a dermatologist issue. I stated my case, took some pictures and sent it off by email. Within 3 hours, I had a diagnosis from the doctor and he phoned in my RX to my local pharmacy and early the next day -a Sunday- I had my prescription. This was kind of unbelievable, plus there was an email from DocBright tell me the progress of the visit.. Highly recommend this site..
21 octobre 2020
Avis spontané
Réponse de DocBright
We're so glad to have been able to provider you with fast service! If you need anything else, just let us know. -DocBright Care Team
Réponse de DocBright
Aw, we're so glad to hear that. The feeling is mutual! Thanks for being a loyal customer, and we look forward to being able to help you again in the future, should you ever need it. -DocBright Care Team
It was easy to use
It was easy to use. I will definitely use again. Everything was explained ahead of time. There were no surprises. I really think this is a winning business for you and for me as a patient. Nice job!
12 octobre 2020
Avis spontané
Réponse de DocBright
What can be better than a win-win! We love to hear that. Thank you for sharing and helping others make an informed decision about their telehealthcare. We greatly appreciate it. -DocBright Care Team
Réponse de DocBright
Awesome! We strive to be easy and convenient, so we are glad that's the experience you had. If there is anything we can do to elevate the experience from 4 to 5-stars, don't hesitate to email us at CareTeam@docbright.com and we will do our absolute best to make it happen in the future. -DocBright Care Team
Excellent
Dr Mandel was very informative. Spoke to me in person when he felt it was necessary. Appreciate the help! Thank you for being there, being nice, and being affordable.
3 octobre 2020
Avis spontané
Réponse de DocBright
You're so welcome! We are really glad that Dr. Mandel was such a help to you. We are always here for you if you need us in the future. -DocBright Care Team
Appreciation and gratitude
What started as a misunderstanding became an absolutely amazing experience as the customer service was extraordinary and were with me every step of the way, appreciate your support and keep up the good work
16 septembre 2020
Avis spontané
Réponse de DocBright
Hi MC! We're so sorry to hear that you are having a 2-star experience with DocBright. We are here to help turn that around for you. Our providers respond within 24 hours, so it is normal that you have not heard back after 6 hours. Our providers take great care in ensuring each submission is thoroughly reviewed so that your care is high-quality. We don't want your care to be rushed, but still promise a 24 hour turnaround time, which is among the quickest telehealth options. I've sent you a personal email with a status update on your submission. Also, please know that I am personally attempting to expedite your provider review and response. Finally, we do have a 100% satisfaction guarantee, so while we do hope that your experience turns into one that is 5-stars and you'll help us out by updating this review, you can always email us at anytime after completion of your case to request a refund - no questions asked. It's the least we can do, so let us know if there is anything else we can do to help turn this into a 5-star experience. We look forward to hearing from you. - DocBright Care Team
--UPDATE--
Multiple attempts have been made to reach out to the customer prior to the 24-hour mark to offer expedited review or a refund. The customer has not responded.
--FINAL UPDATE--
Thanks so much for the revised review! We are so glad that we ultimately provided you with a 5-star experience. That's what we're here for. We look forward to being here for you again in the future :)
Telemedicine is perfect for acne…
Telemedicine is perfect for acne treatment. Saves time and gets to the matter at hand expeditiously! My reply was next day and Rxs were available for pick up a few days later. I highly recommend DocBright!
10 septembre 2020
Avis spontané
Réponse de DocBright
Awesome! This is what we like to hear. Thanks for the feedback. If there is anything else we can do to help, just let us know. -DocBright Care Team
The doctor was informative
The doctor was informative, detailed and efficient. Would certainly be willing to use this service again.
Only issue was that we never got the actual message form the doctor, but the care message team was able to forward me the message.
7 septembre 2020
Avis spontané
Réponse de DocBright
Thank you so much for your kind words! We are so glad that you had a great experience and we definitely agree that getting the message the first time is a much better experience. Sometimes emails can be miscategorized by some email servers as spam, but this is rare and we are so happy to hear that after reaching out to our Care Team you were able to get the response right away :)
If there is anything else we can do to ensure you have a 5-star experience now or on a future submission, don’t hesitate to let us know. We are here and happy to help. -DocBright Care Team
Very easy and thorough experience
Very easy and thorough experience. The doctor gave me advice on how to manage my skin that no other doctor has in the past. The medications prescribed are helping and would recommend this method to anyone, especially during Covid. Thank you.
4 septembre 2020
Avis spontané
Réponse de DocBright
Easy and thorough are some of the many qualities we strive to achieve, so we are so happy to hear that this is the experience you had. Thanks for the comments, and if you need anything at all, we are here for you. -DocBright Care Team
Dr Om handles my case
Dr Om handles my case
After 10 minutes of my submission, I received email from Dr Om.
Asking my some questions, and I replied to him.
And within 2 hours, He emailed me with diagnosis and treatment plan.
The experience was fast and easy and surely better than actual Doctor Office visit.
If it not an emergency / complicated situation online doc is the way to go.
28 août 2020
Avis spontané
Réponse de DocBright
Thanks for sharing feedback about Dr. Om. We are so happy to have him among the top-rated providers using our platform, and we're really glad you had an excellent experience with his care. If you need anything else, we are here. -DocBright Care Team
Short and simple
Short and simple: the consultation was quick, accurate, and educative. Thank you! Would definitely recommend
26 août 2020
Avis spontané
Réponse de DocBright
Thanks, Carlos! DocBright's goal is to connect you with a top-quality, caring provider and it sounds like we achieved that with your experience. Thanks for recommending us to others, and we hope that you choose us again for all of your dermatology needs. -DocBright Care Team
Be sure you understand the insurance…
Be sure you understand the insurance policies. It was an excellent experience.
23 août 2020
Avis spontané
5 years of Rosacea, no insurance.
In my case I knew exactly what worked for my rosacea but didn’t have insurance to see a doctor. Out of pocket the dermatologist wanted to charge close to $300. Not including the medicine which costs another $100 with A LOT of couponing. This alternative has changed my life. With $50 I was able to get my prescriptions and it cost less than my co pay ($80) when I used to have insurance. The doctor took my budget into consideration with her prescription, gave me tips on how to make my medications last and mentioned the savings programs available for my medicine. She answered a question about OTC products I want to use and suggested a dermatologist approved brand for my skin. I am so grateful for this avenue in the healthcare system and will definitely use this until I can afford normal insurance. *Keeping in mind if my copay for a specialist is too expensive I can use Docbright!!!!!
20 août 2020
Avis spontané
It was a great Experience
It was a great Experience! I would definitely do DocBright again if I have to . Thanks
17 août 2020
Avis spontané
Réponse de DocBright
Thanks for the kind words! We do hope that if you need us, you'll use us in the future. We exist to make healthcare easier for you :) - DocBright Care Team
I am impressed and will be using this…
I am impressed and will be using this service again. Nicole Busche-Earley, PA-C Is to be commended for outstanding service. I highly recommend her!
Thanks
13 août 2020
Avis spontané
Réponse de DocBright
We are so glad you had a positive experience with PA Earley! We will be sure to pass along your feedback to her. We are here if you need us -DocBright Care Team
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