Booked apartment for Ayr show a year in advance. Then received phone call to say that apartment was no longer available and would be give an alternative. I agreed to this. Then received a further ph... Voir plus
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Lisez les avis des autres
Had a great short break at Links View in Prestwick. Great location and lovely apartment. Had a couple of minor issues that were quickly addressed by the Donnini staff who were informative and helpf... Voir plus
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We stayed at the Lookout in Prestwick. It's a beautiful well designed apartment with wonderful views, can't fault it. Everything you need in this duplex. Good internet connection , handy for publi... Voir plus
L'entreprise a répondu
Cannot thank the team at Donnini enough. The care and support they offered when we had cause to seek an extended stay for an aging family member was fantastic and very much appreciated. The apartment... Voir plus
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À propos de l'entreprise
- Logement meublé
- Hébergement de groupes
- Maison de vacances
- Hébergement acceptant les animaux
- Logement indépendant avec services
- Location de vacances
Écrit par l'entreprise
For business. For leisure. For extended stays. Donnini Apartments have over 65 stunning serviced apartments and houses, mainly across South Ayrshire, Scotland. So whether you are looking for a romantic weekend in a beach front property, or the perfect home to relocate your family to, Donnini Apartments have got you covered. Give us a call to discuss your requirements with a member of our team.
Coordonnées de contact
Hartfield House, KA7 2TS, Ayr, Royaume-Uni
- 03300 130 882
- hello@donnini.co.uk
- donnini.co.uk
4,2
Bien
42 avis
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I had a fantastic stay at Sunset View
I had a fantastic stay at Sunset View. The accommodation was spotless, spacious, and beautifully presented, with everything needed. The check-in/out process was smooth, and communication with the hosts was excellent throughout. We had a wedding to attend nearby at the Brig O Doon, it was an ideal location with just a 5min drive. I would highly recommend Sunset View
for a peaceful get away and I would happily stay here again.
10 juillet 2026
Avis spontané
Had a great short break at Links View…
Had a great short break at Links View in Prestwick.
Great location and lovely apartment.
Had a couple of minor issues that were quickly addressed by the Donnini staff who were informative and helpful at every stage.
Would definitely book with them again.
29 juin 2026
Avis spontané
Réponse de Donnini Apartments
Dear Hugh,
Thank you so much for your lovely review! We're delighted to hear you had a great short break at Links View and enjoyed both the apartment and its fantastic location.
We really appreciate your understanding regarding the minor issues, and we're pleased our team was able to resolve them quickly and keep you informed throughout. Providing helpful, responsive service is something we take great pride in.
It means a lot to know you'd book with us again, and we look forward to welcoming you back for another stay in the future!
Best wishes,
The Donnini Team
Booked apartment for Ayr show a year in…
Booked apartment for Ayr show a year in advance. Then received phone call to say that apartment was no longer available and would be give an alternative. I agreed to this. Then received a further phone call saying they would need to move us to an apartment in Prestwick. As I was travelling with elderly disabled father, not suitable. Very disappointed and will NEVER use this company again. Even when I asked for discount would only take 30 pounds off. Do not use.
10 juillet 2026
Avis spontané
Réponse de Donnini Apartments
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and completely understand your disappointment, particularly as you were travelling with your elderly father.
Unfortunately, in some circumstances, events beyond our control mean that we have to relocate a guest's booking. This is never a decision we take lightly, and it is always done with genuine regret. Our priority is to find suitable alternative accommodation so that our guests are not left without somewhere to stay.
We appreciate that the alternative accommodation we were able to offer in your case was not suitable for your specific needs, and we are sorry for the inconvenience and frustration this caused. While we did offer a discount as a gesture of goodwill, we understand that this did not make up for the disruption to your plans.
We sincerely apologise that we fell short of your expectations on this occasion and appreciate your feedback, as it helps us review our processes and improve the service we provide in the future.
Best wishes,
The Donnini Team
Organisation very good
Organisation very good, easy instructions to follow, apartment was spotlessly clean and great location. Would stay here. Again
22 juin 2026
Avis spontané
Réponse de Donnini Apartments
Dear Simon,
Thank you so much for your wonderful review!
We're delighted to hear that you found everything well organised, the instructions easy to follow, and that the apartment was spotlessly clean.
We really appreciate your kind words and would be delighted to welcome you back for another stay!
Best wishes,
The Donnini Team
The Lookout in Prestwick, amazing duplex
We stayed at the Lookout in Prestwick. It's a beautiful well designed apartment with wonderful views, can't fault it. Everything you need in this duplex. Good internet connection , handy for public transport and shopping. Staff communication is fantastic and booking process is easy. Not suitable for people with mobility issues as there are two flights of stairs. We have stayed with Donnini before in Ayr, great apartment too.
Thanks
Karen and family
18 juin 2026
Avis spontané
Réponse de Donnini Apartments
Dear Karen,
Thank you so much, Karen, for your wonderful review and for choosing to stay with us again.
We're delighted to hear that you enjoyed The Lookout in Prestwick and appreciated the apartment's design, stunning views, convenient location, and amenities. It's also great to know that our team’s communication and booking process helped make your stay an enjoyable one.
We really appreciate you mentioning the stairs, as this information is helpful for future guests with mobility considerations.
It means a lot to us that you've stayed at both our Prestwick and Ayr properties and had such positive experiences.
Thank you again for your kind words, and we hope to welcome you and your family back for another stay in the near future!
Best wishes,
The Donnini Team
Very comfortable with plenty of space…
Very comfortable with plenty of space it's a great location beautiful views 👌 very good value for money
18 juin 2026
Avis spontané
Réponse de Donnini Apartments
Dear Paul,
Thank you so much for your lovely review!
We're delighted to hear that you found the house comfortable and spacious, and that you enjoyed the beautiful views and great location.
It's especially wonderful to know you felt it offered good value for money.
We truly appreciate your feedback and hope to welcome you back for another stay in the future!
Best wishes,
The Donnini Team
Fantastic customer service
Fantastic customer service. Lovely house in great location. Would thoroughly recommend.
19 juin 2026
Avis spontané
Réponse de Donnini Apartments
Dear Derek,
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the house, its location, and our customer service.
It was a pleasure hosting you, and we truly appreciate your recommendation.
We hope to welcome you back again in the future!
Best wishes,
The Donnini Team
The apartment is amazing
The apartment is amazing. It’s huge!
We were playing golf at Prestwick and waking with a view of the entire course is very special. Coffee and tea making facilities were great and having Sky tv was a real bonus! The beds are very comfy and showers really powerful. Cannot fault the service or apartment.
15 mai 2026
Avis spontané
Réponse de Donnini Apartments
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed the apartment and its spectacular views over the golf course — waking up to Prestwick really is something special.
It’s great to know you found the apartment spacious and comfortable, and that the coffee/tea facilities, Sky TV, comfy beds and powerful showers all added to your stay. Your kind words about the service mean a lot to us.
We truly appreciate your feedback and hope to welcome you back again for another golfing getaway in the future!
Best wishes,
The Donnini Team
Cannot thank the team at Donnini…
Cannot thank the team at Donnini enough. The care and support they offered when we had cause to seek an extended stay for an aging family member was fantastic and very much appreciated. The apartment was exactly as shown on site and offered a clean, comfortable, spacious home away from home for 6 weeks. Overall, very impressed.
9 avril 2026
Avis spontané
Réponse de Donnini Apartments
Thank you so much for your kind words. We’re truly delighted to hear that we could provide comfort and support during such an important time for your family.
It means a great deal to know the apartment felt like a home away from home throughout your extended stay.
We’ll be sure to pass your lovely feedback on to the team at Donnini. Wishing you and your family all the very best.
Best wishes,
The Donnini Team
As a property owner
As a property owner, I’ve had a really lovely experience with Donnini. The team were so friendly and helpful during the onboarding process, making everything feel easy and stress-free.
Since then, their management has been great—communication is always clear, and I feel confident my property is in good hands. I’d happily recommend them to other owners.
13 mai 2026
Avis spontané
Réponse de Donnini Apartments
Dear Alison,
Thank you so much for your kind words! It’s been an absolute pleasure supporting you, and we’re so pleased to hear that your onboarding experience felt easy and stress-free.
We truly value the trust you place in us to manage your property, and we’ll continue to do everything we can to provide clear communication and great service.
Thank you again for your recommendation.
Best wishes,
The Donnini Team
Donnini delivered an excellent service…
Donnini delivered an excellent service in all respects Plenty bookings which ran smoothly, cleaning and maintenance great. Staff were helpful polite and efficient especially Natasha .
7 mai 2026
Avis spontané
Réponse de Donnini Apartments
Dear Linda,
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that everything ran smoothly.
It’s great to know that our cleaning and maintenance standards met your expectations, and we truly appreciate your kind words about our team.
Natasha will be especially pleased to hear your recognition.
Best wishes,
The Donnini Team
I can’t say enough about this company
I can’t say enough about this company. Fantastic to deal with and nothing to much. Any problems are resolved fast and fully kept in the loop. Iona is a great attribute to the company aswell. Always pleasant and efficient.
16 avril 2026
Avis spontané
Réponse de Donnini Apartments
Thank you so much for your kind words and positive feedback. We’re delighted to hear that you’ve had such a great experience with our team.
Providing excellent service and keeping our customers fully informed is something we take great pride in. We’ll be sure to pass on your lovely comments to Iona — she’ll be thrilled to hear them.
We truly appreciate your support and look forward to continuing to assist you in the future.
Best wishes,
The Donnini Team
Donnini appartments Troon
My friends and i stayed thus weekend at Portland Penthouse Appartment in Troon run by Donnini Appartments. Everything was perfect the arrival and departure were seamless all done online. The appartment itself had everything you need and more it was spotless and had great views. The beds were anazing and it was perfect having a lift and it was walking distance to shops resturants and bars. We will certainly be back and would recommend to all of our friends. The staff were also very attentive phoning and emailing to check everything was going OK. Thanks again.
1 mai 2026
Avis spontané
Réponse de Donnini Apartments
Dear Liz,
Thank you so much for your wonderful review! We’re delighted to hear that you and your friends had such a great stay at the Portland Penthouse Apartment in Troon. It’s fantastic to know that everything—from the seamless check-in process to the comfort of the beds and the location—met your expectations.
We really appreciate your kind words about our team as well; ensuring our guests feel supported throughout their stay is very important to us. It means a lot that you’d recommend us to your friends, and we’d be absolutely thrilled to welcome you back again in the future.
Thanks again for choosing to stay with us!
Best wishes,
The Donnini Team
Consistently Outstanding Service Over 4 Years
I’ve been working with Donnini for nearly four years now, and the level of service has been consistently excellent. They provide a truly hands-off, fully managed experience, which makes the entire process completely stress-free while still giving me full confidence that my property is being well maintained and cared for.
Communication is always clear, prompt, and professional, and every interaction with the team feels personable and genuine, something that really sets them apart.
Their service gives me real peace of mind as a property owner, and it’s a big reason why I would absolutely consider purchasing another investment property in the future with Donnini managing it. In my experience, their level of service is unmatched.
Thanks again to Jake & the team!
29 avril 2026
Avis spontané
Réponse de Donnini Apartments
Dear Natalie,
Thank you so much for your kind words and for trusting us over the past four years — it truly means a lot to the team.
We’re delighted to hear that you’ve found our service consistently excellent and that the fully managed approach has given you both confidence and peace of mind as a property owner. Providing a smooth, stress-free experience while maintaining high standards is exactly what we aim for, so it’s great to know that’s been your experience.
Your feedback about our communication and the personable approach of the team is especially appreciated — we pride ourselves on building genuine relationships with our clients.
We’re incredibly grateful for your continued support and would be absolutely delighted to work with you again should you decide to expand your property portfolio in the future.
Best wishes,
The Donnini Team
Short stay in Ayr
The apartment was exactly how it looked in the photos.
It was warm and clean but there seemed to be some dog or human hair around.
Comfy bed, thick towels snd the basic cleaning pack to get you started.
It's in a fairly commercial area but about a 20 minute walk into the centre of Ayr. It would be a good base to see the area but it's not a holiday type of property to me. Could park easily close by and supermarkets and takeaways were handy.
Information on the app was good and I got a call and text from Andy to check if everything was fine.
The only things that could be improved on would be a mirror in the bedroom near a socket so you can dry your hair and the water was not quite hot enough to wash up as we felt we had to boil the kettle to wash up properly.
Not sure if I will come to Ayr again but the accommodation itself was good
24 avril 2026
Avis spontané
Réponse de Donnini Apartments
Hi Graeme,
Thank you for your detailed review. We’re really pleased to hear you found the apartment warm, clean and comfortable, and that the bed, towels, parking, location convenience, and communication from Andy all helped make your stay a good one.
We also appreciate your helpful feedback. Thank you for mentioning the few areas that could be improved, as comments like yours help us continue to enhance the guest experience. We’ve noted your suggestions regarding a bedroom mirror near a socket and the hot water temperature for washing up, and we’ll review these for future guests.
We’re glad the accommodation worked well for your visit, and we appreciate you choosing to stay with us. Wishing you all the best for your future travels.
Best wishes,
The Donnini Team
Highly recommended
Donnini Apartments have been great to deal with. A very professional company with extremely knowledgeable and experienced staff. Highly recommended.
5 janvier 2026
Avis spontané
Réponse de Donnini Apartments
Hi David,
Thank you so much for your kind words and recommendation.
We’re delighted to hear that you’ve had such a positive experience, we truly appreciate your support and look forward to assisting you again in the future.
Best wishes,
The Donnini Team
Avoid at all cost
I read a previous review that said the bathroom was ‘tired’, I disagree. It is completely exhausted. Badly damaged sink glued back together, front bath panel completely loose. Bath faucet didn’t work (they did replace it with 2 plumber visits).
The washing machine leaked and I was not able to use it for a week. I was compensated but that was trivial in face of the inconvenience.
Bed had no mattress pad, only a sheet that was too small to tuck in and a very worn duvet. I used my own bedding.
Very worn, dirty, burn marks and paint dripped all over the carpet. Nails sticking up through the vinyl flooring which was worn and damaged.
Flat above mine leaked water through into the closet for a week rendering the only real storage in the flat unusable. Donnini did bring a temporary clothes rack after a week but never offered to clean up the mess the bathwater from the flat above had made prior to my moving my belongings back into the closet.
The pots were so old and filthy that I would not have fed a dog from them.
The final straw is that the building owner, who Donnini lets from has keys and sends people to perform inspections without notice, Donnini claims. However, Donnini also, on 3 occasions had their employees enter or try to enter the flat I was paying them a very hefty rent for, with no notice or permission. Once entering while I was not there and leaving a bottle of prosecco, I don’t drink and it gave me a very uncomfortable feeling. Once to bring the clothes rack, I was there and their employee would have walked right in on me had I not had the chain on. And finally, to read the meter, no notice, I was there and due to his prior experience of me being there, knocked and I let him in. He had a key and would have let himself in had I not been there. Donnini demonstrated a total disrespect of me, my safety and right to feel comfortable in what was my temporary ‘home’.
I would not only not recommend them, I would in the strongest terms advise you avoid staying in any of their properties.
UPDATED RESPONSE TO DONNINI'S COMMENTS
I did mention I received compensation for the washing machine leaking and being unusable for a week, I just didn't specify exactly what the compensation was, I did say it didn't make up for the inconvenience.
I didn't forget to mention you replaced the filthy, worn pots because you replaced them with such cheap pots that the only one I used lost some of it nonstick finish the first time I used it and took out the food with the cheap plastic tools that came with the set. So, I didn't use them any more and felt I had pointed out enough of the serious deficiencies in your apartments and response to the many problems I encountered while I stayed there.
None of the 3 Donnini visits I mentioned were urgent. All could have been scheduled the required 24 hours in advance. I was extremely accommodating to all the personnel who came to the apartment. I wish I had been treated as accommodatingly. There is no valid excuse.
I would still recommend against staying in any of your properties.
31 mars 2026
Avis spontané
Réponse de Donnini Apartments
Dear Helen,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and the issues you encountered during your stay.
We want to reassure you that we take the safety and security of our guests with the utmost importance. While access may occasionally be required for essential maintenance or inspections, we will always aim to provide notice at the earliest opportunity. Any member of our maintenance team will also make themselves known prior to entering a property, and we sincerely apologise if this was not your experience on this occasion.
We also regret that several maintenance issues impacted your stay. While we aim to resolve such matters promptly, we understand the inconvenience caused—particularly with the washing machine, bathroom fixtures, and leak from the property above—and we apologise that our response did not meet your expectations. We would also like to highlight that a number of items were replaced during your stay in an effort to address these concerns as quickly as possible.
With regard to the gesture left in the property, this was intended as a goodwill offering following the disruption caused. In addition to the bottle of prosecco, we also provided a voucher to a store of your choice so that you could enjoy a shop on us. We are sorry to hear that the bottle of prosecco gesture made you feel uncomfortable, as this was never our intention.
Your comments regarding cleanliness, furnishings, and overall condition of the property were taken very seriously and addressed internally to ensure improvements were made where possible.
We sincerely regret that your stay did not meet the standards we strive to provide and appreciate you bringing these matters to our attention.
Kind regards,
The Donnini Team
Great hotel, super comfortable.
We had a wonderful two night stay at the Kylstrome hotel in Ayr. Easy booking, instructions for access and information about our room were clear and super helpful. Although the hotel was unmanned, you didn’t notice and support was on hand when you needed it (thanks to Andy). The room was so comfortable and facilities were super. Overall, would recommend and will be staying here again if we return to the area.
3 avril 2026
Avis spontané
Réponse de Donnini Apartments
Dear Kate,
Thank you so much for your kind review! We’re delighted to hear you had such a wonderful two-night stay at The Kylestrome Hotel in Ayr.
It’s great to know that the booking process and access instructions were clear and helpful, and that you found the unmanned setup seamless with support available when needed—Andy will be especially pleased to hear your thanks! We’re also thrilled that you found the room comfortable and the facilities to your liking.
We truly appreciate your recommendation and look forward to welcoming you back again on your next visit to the area.
Best wishes,
The Donnini Team
5 star company and team
We had such a great experience with Jake and the team at Donini Apartments Ayr. They really went above and beyond while we were away, taking amazing care of our home and leaving everything absolutely spotless for our return — it honestly made such a difference coming back to a place that felt so fresh and looked after.
What meant even more to us was how kind and understanding they were when we had to come back unexpectedly from Dubai. It was a stressful time, and their empathy and support didn’t go unnoticed.
We’re really grateful and wouldn’t hesitate to recommend them to anyone. Thank you again, Jake and team.
31 mars 2026
Avis spontané
Réponse de Donnini Apartments
Dear Craig,
Thank you so much for your review and kind words.
We’re so pleased to hear that you had a great experience and that everything was just as you hoped when you returned home. Our team always aims to go the extra mile, so it’s wonderful to know that made a difference for you.
We also really appreciate you mentioning your unexpected return — we’re glad we could offer some support during what sounded like a stressful time.
We really appreciate your recommendation and thank you once again.
Best wishes,
The Donnini Team
Jake and his team managed our apartment…
Jake and his team managed our apartment in Prestwick for over a year and did a great job! Knowledgeable and responsive dealing with any issues we had. They have a brilliant understanding of the short term let market and their contacts within this sector are invaluable. Thank you guys.
16 mars 2026
Avis spontané
Réponse de Donnini Apartments
Dear Robbie,
Thank you so much for your kind words, we’re thrilled to hear that you had a positive experience with Jake and the team.
It’s always our goal to be knowledgeable, responsive, and provide the best support we can in the short-term let market. We really appreciate your trust and recommendation!
Best wishes,
The Donnini Team
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