upto 25% deductions for expenses
This organisation makes different deductions from donors who make donations for specific projects. They recently changed their deduction structures which meant that a total of 25% was deducted from new donors. We no longer use them for raising funds.
Réponse de DonorSee
Thank you for sharing your feedback. We deeply value our relationships with nonprofit partners and take concerns like these very seriously.
To clarify, while we do have a fee structure in place, the average fee across all donations is less than 10%, and in most cases, there are no fees at all. This allows us to absorb the significant costs of new donor acquisition—such as marketing, creative efforts, and technology—on behalf of our partners.
Nonprofit organizations often dedicate substantial resources to acquiring and retaining donors, but with our model, we aim to remove this burden entirely, enabling them to focus on their mission.
We’re also committed to providing the best donor experience, which is why our platform helps nonprofits retain donors at three times the charity standard. For many of our partners, especially smaller organizations with limited resources, this retention makes a meaningful difference in sustaining their vital work.
DonorSee has never made a profit. We reinvest every dollar into improving donor acquisition, experience, and technology to support nonprofits worldwide.
Our mission is to end poverty for the world's poorest 10%, and to work to support our nonprofit partners in that mission.
We’re sorry to hear that our recent changes caused you concern. If you’d like to discuss this further, we’re more than happy to connect and ensure that your experience with us aligns with the standards we work hard to maintain.
Thank you for the work you do, and we wish you all the best in continuing to make a positive impact.