Door Mates Avis 

Ordered a mat on 23/10/2025 with a simple design, supposed to take 4-6 weeks at a cost of $300. Received a generic email on 12th December advising there was a delay and orders would be delivered in January 2026 as soon as possible due to a delay in supplies. It is now 1st of February 2026. I have tried contacting them 3 times - only way is via email or via contact form on their website. No response. I have now disputed the charge with my credit card provider. Terrible customer service!

Love my custom doormat.
I had a problem with the first mat purchased.
I emailed Cat and the response was instant my mat was replaced without hesitation.
My experience was great customer service.
Thank you

🛑 Update: 10/02/2026 - still no mat and no further correspondence from the company as to the mat leaving their facility in Vic yet.

We have a similar story as Barbara.. ordered on
29/11/2025. Now 28/02/2026 and still no front door mat almost 9 weeks later. It was a simple plain mat brought purely due to the size i was looking for, not specialised in any way. I purchased through their marketing on FB therefore did not see anything about any delay nor order cut off date they are claiming was on their website and had I seen this notice, I would have simply not ordered.…This is not good service therefore I do not recommend anyone purchase from this business unless you are prepared to a) pay upfront then wait 3 months or more b) pay top dollar for a door mat!!!!
The company has advised me of a “likely” delivery in late February which will make it approx. 12 weeks turn around time IF IT TURNS UP AT THE END OF NEXT MONTH (FEB 2026) 🤷🏼‍♀️

We love our door mat! It helps keeps our home clean everyday. We couldn’t be more pleased with our purchase, thank you very much!

I ordered a black mat with a plain border on 10/11/25. When my order hadn't been dispatched after a week, I queried it with them. They replied saying it would take 6-8 weeks for custom orders (this is not stated clearly anywhere on their site). Mine was by no means custom. 7 Weeks later I contacted them again and they informed me that I had missed the Christmas order deadline and that the order was still in the scheduled production timeframe, but no dates were given.
Only order from this company if you are willing to wait exceptionally long for a standard order, that you have paid for in-full months in advance. I eventually requested a refund and it was processed.

Ordered nearly a month ago, no update. When I emailed them they said it would be another month. They give no indication of such significant delays at point of purchase.

paid $264, waited over 2 months still cannot deliver. Every time excuses. Finally cancelled the order now fight to get back money.

Initially I loved my order but within 8 months the mats deteriorate and look terrible. Sadly wouldn’t purchase again for the cost.

The fading of both mats is terrible, we only purchased 3 months ago paying over $300 is ridiculous for the quality of them. Also delivery takes forever!! Will not be a returning customer

Very disappointed. The printing had worn off within 9 months. Not in sunlight, normal use. Contacted Doormates who said this is very common and they only provide a 2 month warranty. They are not fit for purpose - don't waste your money.