It was such a joy to interact with Catalina from Douglas & Gordon. She tirelessly tried to find the right options for me last year, and when I came back looking again this year, she simply picked up w... Voir plus
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Lisez les avis des autres
We worked with Matthew Williamson to sell our flat in Putney. He was great to work with -- really responsive to calls and messages. He showed our flat and was able to get us a quick offer. When that o... Voir plus
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We recently asked Olivia Pennie to help sell our house having failed the previous year to do so with another estate agents. She made the whole process really easy and we were really impressed with how... Voir plus
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Elouise and Sam have been excellent is helping me with my move from family home to my first rental. They have both gone above and beyond helping with referencing, getting my new home sorted and answer... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Coordonnées de contact
41 Paradise Walk, SW3 4JL, London, Royaume-Uni
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4,7
Excellent
342 avis
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RUN AWAY
Utterly calamitous experience, one piece of advice: RUN. Not only were we lured into a building infested with vermins without being once informed. Upon arrival at the flat we were supposed to move into, it was INFESTED with COCKROACHES, the furniture was torn apart and the cleaning state was insalubrious. No support was given by this agency: Lamees (property manager based in ANOTHER country), Catalina and Harry. My flatmate and I were apartment-less and the agency did not show any pro-activeness to compensate us or find a temporary solution. They rented knowingly a flat which was unlivable and a hygiene hazard, and still made us pay the first months' rent despite NEVER living in the flat... Would NOT recommend this agency unless you wish to lose money and time.
29 janvier 2026
Avis spontané
Réponse de Douglas & Gordon
Thank you for sharing your feedback.
We’re sorry to hear about your experience. The matter was reviewed at the time and the tenancy was brought to an early close, with the matter investigated and addressed.
If you would like to discuss the matter further, you are welcome to contact us at contact@dng.co.uk.
Best wishes,
The D&G Team
Réponse de Douglas & Gordon
Dear Sam,
Thank you for leaving a review. We are delighted to hear that your experience was so positive. Clear and fast communication is always good! We look forward to helping you again in the future. Kindest regards, The Team at Douglas & Gordon
Working with Delilah was such a great…
Working with Delilah was such a great experience. She made the entire process incredibly smooth from start to finish and was always professional, responsive, and easy to work with. She explained everything clearly and made what could have been a stressful process feel simple and manageable. I’d absolutely recommend her to anyone looking for a reliable and knowledgeable real estate agent.
15 janvier 2026
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Réponse de Douglas & Gordon
Dear Joanna,
Thank you so much for your lovely review. We’re delighted to hear that Delilah made the process feel smooth and stress-free from start to finish.
Her professionalism, responsiveness, and clear communication are exactly what we aim to deliver, and she’ll be thrilled to know her support made such a positive difference to your experience.
Thank you for your recommendation — it truly means a lot. If we can ever help you again in the future, we’d be more than happy to assist.
Warm regards,
The Douglas & Gordon Team
Would definitely use again!
Delilah Vincent was incredibly helpful in searching for a rental property. Always incredibly responsive to any queries we had and lots of great recommendations of places to visit in the area! Would definitely use again and recommend to friends and family.
28 janvier 2026
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Réponse de Douglas & Gordon
Dear Sophia, Thank you so much for your lovely review. We’re delighted to hear that Delilah was so helpful during your rental search.
It’s great to know that her local recommendations added extra value to your experience — she’ll be thrilled to hear your kind words. Thank you for your recommendation to friends and family; it really means a lot to us.
We look forward to helping again in the future.
Warm regards,
The Douglas & Gordon Team
Great communication!
Great communication and the whole process of renting our first property was super easy!
28 janvier 2026
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Réponse de Douglas & Gordon
Dear Lucy, Thank you for your great feedback. We’re delighted to hear that communication was strong and that renting your first property felt easy and straightforward.
That’s exactly the experience we aim to provide, so it’s wonderful to know we delivered. Wishing you every happiness in your new home. We look forward to helping you again in the future.
Warm regards,
The Douglas & Gordon Team
Allan was exceptional throughout the…
Allan was exceptional throughout the entire process. He was consistently reliable, calm under pressure, and highly effective in negotiations. In situations where emotions ran high on either side, he managed matters with professionalism and reassurance. I can highly recommend his services.
23 janvier 2026
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Réponse de Douglas & Gordon
Thank you for your fantastic feedback. We’re delighted to hear that Allan provided such an exceptional level of service throughout your process.
His calm, reliable approach and skill in handling negotiations — particularly in more emotionally charged moments — are qualities we greatly value, and it’s wonderful to know they made a positive difference to your experience.
Thank you for your high recommendation. It was a pleasure working with you, and if we can ever assist again in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
Ed is a legend and a practical professional.
I wanted to drop a message of compliment to Ed. He is energetic, committed and a genuinely kind person. Although I found another rental property elsewhere i want to say thanks as his level of service and his checking in (weekly / regularly) was highly valued by myself. I highly recommend him to any prospective tenants and landlords. Thanks Ed!
26 janvier 2026
Avis spontané
Réponse de Douglas & Gordon
Thank you so much for taking the time to share your kind words about Ed — he’ll be delighted to read this.
We’re really pleased to hear that his energy and genuine care stood out, and that his regular check-ins made a positive impression, even though you ultimately found a property elsewhere. That level of service is exactly what we strive to deliver.
Thank you for your recommendation — it means a great deal to both Ed and the wider Douglas & Gordon team. We wish you every happiness in your new rental, and if we can ever assist in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
I had a great experience working with Chris Campbell at Douglas and Gordan
I had a great experience working with Chris Campbell at Douglas & Gordon while buying my property. He was incredibly helpful throughout the entire process and always took the time to reassure me at every stage. Chris made what could have been a stressful experience feel much more manageable and was always on hand to help resolve any issues that came up. I’m very grateful for his support and wouldn’t hesitate to recommend him.
14 janvier 2026
Avis spontané
Réponse de Douglas & Gordon
Dear Pragati,
Thank you so much for your lovely review, Pragati. We’re delighted to hear that you had such a positive experience working with Chris while buying your property.
Chris will be thrilled to know that his support and reassurance helped make the process feel more manageable — especially during what can often be a stressful time. It’s exactly the level of care and service we aim to provide.
We’re very grateful for your recommendation and wish you every happiness in your new home. If we can ever help again in the future, please don’t hesitate to get in touch.
Warm regards,
The Douglas & Gordon Team
Responsive and Professional
We would recommend Douglas & Gordon as being that rare thing - a professional, responsive and effective agency. Harry at Shepherd's Bush helped us let my sister's house and despite a couple of difficulties with potential tenants, he helped us find the right people and understand the upcoming changes in the law.
24 janvier 2026
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Réponse de Douglas & Gordon
Dear Rani,
Thank you for your kind recommendation — we’re delighted to hear you had such a positive experience with Douglas & Gordon.
Harry will be especially pleased to know his professionalism and guidance made a difference while letting your sister’s property. Navigating tenant challenges and upcoming legal changes can be complex, so it’s great to hear he helped you feel informed and confident throughout the process.
We really appreciate your trust in D&G and your thoughtful feedback. If we can support you again in the future, we’d be very happy to help.
Warm regards,
The Douglas & Gordon Team
Ciarnan has been a great help!
Ciarnan was so helpful finding us the right property, and has been very communicative throughout the process which has been appreciated. Good experience with Douglas and Gordon.
15 janvier 2026
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Réponse de Douglas & Gordon
Dear Florence,
Thank you for your kind review. We’re really pleased to hear that Ciarnan was so helpful in finding you the right property and kept you well informed throughout the process.
Clear communication and a positive experience are exactly what we aim for, so it’s great to know we delivered on that. Thank you for choosing Douglas & Gordon, and we hope you’re enjoying your new home.
Warm regards,
The Douglas & Gordon Team
Top Class Experience
Ciarnan was very professional, helpful and answered any questions we had. Made the process smooth and seamless. Couldn’t recommend him and D&G highly enough!
22 janvier 2026
Avis spontané
Réponse de Douglas & Gordon
Dear George, Thank you so much for taking the time to leave a review, Ciarnan will be very grateful as are we. We are so happy to hear your experience was smooth and seamless. We hope to be able to work with you again in the future. Warm regards, Douglas & Gordon.
Genuinely couldn't have asked for more
We are genuinely so grateful for everything Chris and the team at D&G have done for us. From start to finish, Chris was honest, always available, and incredibly helpful. He handled everything with care and professionalism, took all the viewings himself and it was obvious throughout that we could trust both him and the team to look after our best interests, not just push through a sale.
What really made the difference was the way Chris and D&G gave us real, practical advice; something we didn’t appreciate until we experienced a previous agency who simply didn’t deliver. Chris responded to us quickly, explained every step , and when a ground rent issue came up, he was the one to guide us towards using an indemnity policy to resolve it. None of the other professionals involved in the process had offered this solution, and it ended up saving us a substantial amount of money and stress.
Chris truly went above and beyond, even helping when we were silly enough to lock ourselves out by lending us the spare set of keys straight away. He was also incredibly patient with our buyer, answering a huge amount of their questions and smoothing the process despite these things not necessarily being part of his role.
The fees with D&G were only marginally higher than some of the cheaper agencies we could have chosen, but it was absolutely worth it. Our earlier mistake of choosing a cheaper agent ended up costing us far more in missed buyers, stress, and lost time. With Chris and the team at D&G, the whole process felt well supported and ultimately led to the positive outcome we had hoped for.
We wouldn’t hesitate for a moment to recommend D&G to anyone looking for trustworthy, hardworking, and genuinely helpful estate agents. Chris honestly couldn’t have done more or been a better support. Thank you so much!
14 janvier 2026
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Réponse de Douglas & Gordon
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re genuinely grateful for your kind words and for the trust you placed in Chris and the D&G team.
Chris will be incredibly pleased to hear how supported you felt throughout the process. His honest, hands-on approach and commitment to acting in his clients’ best interests are exactly what we strive for, and it’s wonderful to know that his practical advice made such a meaningful difference — particularly in navigating the ground rent issue and keeping everything moving smoothly.
Thank you again for choosing D&G and for your wholehearted recommendation. It was a pleasure working with you, and if we can ever assist in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
D&G made the whole experience easy
D&G made the whole experience easy, especially with Ciarnan as our Agent.
16 janvier 2026
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Réponse de Douglas & Gordon
Dear Rowland,
Thank you for taking the time to leave a review. It is much appreciated. We are delighted to hear that Ciarnan made your experience so easy. We hope to work with you again in the future. Kindest regards, Douglas & Gordon
Ciarnan was a pleasure to deal with
Ciarnan was a pleasure to deal with - super flexible, understanding and responsive. We had a nightmare moving out of a previous place because of a mould/damp situation, and working with Ciarnan was like a breathe of fresh air after all the nightmare estate agents we were dealing with (specifically Foxtons). Would 100% recommend!
5 janvier 2026
Avis spontané
Réponse de Douglas & Gordon
Dear Nathan,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that working with Ciarnan was a breath of fresh air, particularly after what sounds like a very challenging experience elsewhere.
Providing a clear and supportive service is something we take great pride in at Douglas & Gordon, so your recommendation means a great deal to us and to Ciarnan.
Thank you again for your kind words, and we wish you all the very best in your new home. D&G
Chris Campbell was exceptional!
Chris Campbell at Douglas & Gordon was exceptional - he successfully sold my flat in Brixton in a difficult market, completing just before Christmas.
Chris was excellent from the outset. Even before I formally instructed him, he took the time to visit the property several times and offered thoughtful, practical advice on how best to prepare it for sale. Throughout the process, he was professional, proactive, and clearly took personal ownership of the sale.
He demonstrated strong judgement around pricing and launch strategy, which generated early interest, and he personally handled all viewings. Communication was consistently excellent via Whatsapp/emails - he was always responsive, kept me well informed, and followed up promptly with clear feedback.
Chris negotiated a strong final outcome and remained fully engaged through to completion, helping to keep the legal process moving and ensuring everything stayed on track. Even on the final day, when a few last-minute issues arose, he handled them calmly and carefully between all parties, which made a real difference to getting the sale over the line smoothly.
I spoke to several local agents before choosing Douglas & Gordon and was particularly drawn to their partnership model. That proved to be the right decision - Chris was clearly accountable, well-incentivised, and genuinely cared about the outcome. I wouldn’t hesitate to recommend him and am extremely grateful for all his work on my sale!
19 décembre 2025
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Réponse de Douglas & Gordon
Dear Ann,
Thank you very much for taking the time to leave such a considered and generous review.
We’re delighted to hear how positively you found working with Chris on the sale of your Brixton flat, particularly in what you rightly describe as a challenging market and at such a busy time of year. Your comments about his preparation and hands-on approach throughout the process really reflect the standards we strive for at Douglas & Gordon.
Chris’s commitment to personal ownership and calm problem-solving right through to completion is exactly what our partnership model is designed to encourage, so it’s especially rewarding to hear that this made a tangible difference to your experience and final outcome.
Thank you again for choosing Douglas & Gordon and for recommending Chris so highly. We’re extremely grateful for your trust and wish you all the very best for the future. D&G
Ed Allen
The agent, Ed Allen, was exceedingly helpful and attentive in helping me secure a studio flat in London promptly and professionally. He made an effort to visit all the properties I was interested in to give me virtual viewings. 5 out of 5 stars
22 décembre 2025
Avis spontané
Réponse de Douglas & Gordon
Dear William,
Thank you for your kind review.
We’re very pleased to hear that Ed was able to help you secure your studio flat so promptly and professionally. His willingness to visit properties and provide virtual viewings is a great example of the proactive, client-focused approach we encourage at Douglas & Gordon, particularly when time or distance makes things more challenging.
Thank you for taking the time to share your experience and for awarding us 5 stars. We wish you every happiness in your new home. D&G
My Experience so far with Ed has been 5…
My Experience so far with Ed has been 5 stars! He has been very thoughtful in the places he has sent me and been immensely helpful in putting in an Offer!
22 décembre 2025
Avis spontané
Réponse de Douglas & Gordon
Dear Matt,
Thank you for your lovely feedback.
We’re delighted to hear that your experience with Ed has been five-star so far. It’s great to know that he’s been thoughtful in the properties he’s shared with you and supportive throughout the offer process — that level of care and attention is exactly what we aim to provide.
Thank you for taking the time to leave a review, and we look forward to continuing to support you as your search progresses. D&G
Great management from Lamees
I have received fantastic service in the management of my property from Lamees Kriel. There were some early challenges in the letting process before Lamees was assigned to my case, however since Lamees took over, it has been a vastly improved service. Lamees is proactive and diligent - her support is greatly appreciated.
22 décembre 2025
Avis spontané
Réponse de Douglas & Gordon
Dear John,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that Lamees has provided such fantastic service in the management of your property. While we’re sorry to learn that there were some initial challenges during the early stages of the letting process, it’s great to know that once Lamees took over, the experience improved so significantly.
Her proactive and diligent approach is exactly what we strive for, and your appreciation of her support will mean a great deal to her and the wider team.
Thank you again for your comments and for trusting Douglas & Gordon with the management of your property. D&G
Questionable transparency re: block management
This is an issue with block management, not renting or buying. When one calls twice (receptionist confirmed 1st message was given) and emailed several times about a squirrel invasion, only to be told no calls were received, nor emails, one has to wonder about the in-house admin of this company. When finally one email was acknowledged as received but because it was sent to two people: one claimed not to have received it and the other said "I thought she (the one who didn't receive it) would deal with it" , one has to wonder just how clumsy excuses can be. This company response to complaints is more "brush it aside", and only after a member of the Residents' Committee let it slip, did I find out the main email was received. Two stars for questionable transparency. It would be one but at least HR did respond to my emails. It took 5 months for the investigation to come to a grinding halt.
1 juillet 2025
Avis spontané
Highly recommend Catalina
We can’t recommend Catalina, Senior Lettings Negotiator at Douglas & Gordon, highly enough. Moving from Australia to London is a daunting process, but Catalina made it feel smooth and stress-free from start to finish.
She was incredibly friendly, understanding, and accommodating - particularly around the challenges of relocating internationally, such as not yet having UK banking in place. Catalina truly went above and beyond, replying out of hours to accommodate the time difference with Australia and ensuring the contract and reference checks progressed seamlessly.
Her professionalism, flexibility, and genuine care made a huge difference to our experience. We’re so grateful for her support and wouldn’t hesitate to recommend her, especially to anyone relocating from overseas.
18 décembre 2025
Avis spontané
Réponse de Douglas & Gordon
Dear Emma,
Thank you so much for such a wonderful review.
We’re delighted to hear that Catalina was able to make your move from Australia to London feel smooth and stress-free — relocating internationally can be daunting, and it’s fantastic to know that her support made such a positive difference.
Your comments about Catalina’s responsiveness across time zones, and understanding of the practical challenges of moving to the UK really capture the care and commitment she brings to her role. Going above and beyond to ensure everything progresses seamlessly is exactly what we strive for at Douglas & Gordon.
Thank you for trusting us with such an important move, and for recommending Catalina so highly. We wish you every happiness as you settle into your new home in London. D&G
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