Dpf Specialist Avis 

Absolute Joke.
Booked paid.sorted. A few days later we receive amessage have no availibility. Ok change days. Got a text on the day of second booking after confirmation how about this date. My wife had to take a day off. So left in a worse state booking through this company. Be careful.

Further to my "one star review" of 4/4/26. I today received a letter threatening me with court if, WITHIN 48 hours, I don't amend or remove my honest and factual review of my personal experience with this company.
I also received a "cease and desist" notification to among other things stop sharing my personal experiences on Social Media. Oh, and they didn't like the fact that I have contacted the BBC's consumer protection programme "Watchdog" on "The One Show".

I will update further.

The engineer arrived within the confirmed time slot (8-10am) and called prior to the visit to confirm his arrival time. Alex resolved the DPF issue and cleared the warning light. He also gave me some advice on what I need to do to prevent this re-occurring. A full written report is subsequently emailed to me. I am happy with the service, work and the cost, whilst not cheap, is acceptable to me.

Adam was very friendly and efficient. He did his job very well and explained it step by step. He also advised a long test run then check error codes before using the vehicle again. All in all, a very good experience and reasonably priced for an “at home” service.

Really great service, everything explained and took care of my vehicle every step of the way, will use again for sure, thank you.

Had engine management lights on and dpf filter light on had a man called Rob who came out to see me the next day and managed to clean filter and remove light that I had taken my car to previous garage and couldn’t even remove engine management lights off due to codes that main dealership had put on but Rob sorted it out for me and was honest about the situation top man I would definitely recommend this company

***** rating

Thank you

The fault came back after 1 hour
They offered to clean the DPF of the car but charged me £200 for removal and refitting the DPF .They also said I could send them the DPF.When they came to clean it
nothing came out apart from bubbles.
A very detailed reply pointing out the service i picked has no warrenty.
It lasted a hour .This is a company that does lots of advertising on you tube but does not work
Collect £299 and go .
Avoid at all cost and save your money

This company has terrible customer service. I contacted them because I was getting an intermittent DPF warning light. DPF Specialists claimed they would come out, carry out a diagnosis, and advise on the fix. They did come out, performed a diagnosis, and immediately insisted the pressure sensor needed replacing—even though it had already been replaced just a few days earlier and wasn’t causing any issues. The engineer pushed hard for this replacement and said that a DPF clean would resolve the problem.

Five days later, the DPF warning light came back, and the car behaved exactly the same as before. I’m now almost £500 out of pocket and in the exact same position as before calling DPF Specialists—who, by the way, also operate under the name Auto Assist Group.

When I contacted them again to report the ongoing issue, they showed no interest whatsoever and simply sent me a claims form. After I completed and returned it, they then tried to sell me a diagnostic scanner so I could provide them with a fault code. Yes, I was shocked too. They then claimed they couldn’t proceed with the warranty without this information.

Considering they charge £179 for diagnostics, why wasn’t this offered in the first place? It’s clear they are more focused on taking money than helping customers. The engineer advised me to replace the sensor and have the DPF cleaned to resolve the issue, and I followed that advice. Now DPF Specialists/Auto Assist Group are refusing to take responsibility.

Avoid this company and use real professionals—these people are clearly not. You have been warned.

Appointment booked within 3 days. Excellent service. On time. Helpful discussions and we can now get away as planned!

Alex was again super! Very friendly and nothing was too much trouble!! Highly recommend, fantastic service. Customer service was very easy to call and quick to respond to queries. Kept us updated throughout the process, I think it was Kam that we spoke to.

Excellent service, would highly recommend

I have a red warning light come on in a Range Rover sport which was effecting power and put the vehicle into a limp mode like state. I spoke with Jodie who was just fantastic and helpful and immediately sorted a booking for the next day. Fast forward to pre arranged 8am appointment the next day and Alex arrived, who was great. Very knowledgable and sorted everything in a couple of hours. Could not ask for anything better from this company. They have a repeat customer forever in me and could not recommend them more.

Was kept well informed and communicated through the process of the DPF Clean and diagnostic findings. Further work carried out from the diagnostic outcome, was quoted and booked in at a convenient time and carried out by a competent Engineer who was polite friendly and talked me through the complete process. Would like to make a shout out to Jodie who kept me informed at all stages including quote and booking the follow up appointment. And a shout out to Lewis the Engineer who was polite knowledgeable and a professional.
Thank you Alex 👍🏻

You came out to clean DPF on my van within two weeks, but I am still experiencing the same issue now; the lights are still showing on my dashboard. My van did not need cleaning; it's my injectors that need changing. This company is a rip-off. I will avoid this company next time, just took my £580 for a job that is not done, or I should have been advised by your machine, which he did not, he was on the phone to his girl all that time while carrying out the job.

The young man came to the door promptly on time done an excellent job always advising each stage full of knowledge and experience also state how long it would takes take advised about the test issues and I could not ask for a better person on the job super polite but full of quality advice kind regards b cornforth

Efficiency, knowledgeable, professional and friendly

Craig came out to clean my DPF. Really pleasant, helpful and knowledgeable. Both Craig on site and Graham on the phone were really helpful. Thank You!

Fabulous service. Craig was an absolute star explained the procedure and went above and beyond to get my car back up and running.
Definitely recommend and will be using this service again.

Very professional.not only did they clean dpf they diagnosed and fixed a fault my local garage could not... would recommend highly 👍

Having taken my Hyundai Tucson to the Main Dealer several times and with no success, it is refreshing that DPF Specialist Technician used his experience and knowledge to fix the issue and not just looking at the warning light displayed on the car dashboard, as this warning light was only part of the issue