Dragonfli Avis 

267
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I would like to say a huge thank you to Dragonfli Team for reaching out to me. I am thrilled to share that my experience using beneficial bugs this time was genuinely positive. I was able to observe... Voir plus

Noté 5 sur 5 étoiles

Bought some traps for peace of mind (yet to put them out), but inputted the wrong address so my order got caught in a sorting office loop. Customer service really kindly got another one sent out, at n... Voir plus

Noté 5 sur 5 étoiles

I bought the small size of Dragonfli plant soap as I didn't want to commit or waste any product if it didn't work. I can confirm that the plant soap does work. The aphids on my Chinese lantern plant w... Voir plus

Noté 5 sur 5 étoiles

The slug nematodes I received from Dragonfli worked brilliantly. I had planted some healthy Dahlias in May and the slugs munched their way through them. A short while after the nematodes were applie... Voir plus

À propos de l'entreprise

  1. Jardin
  2. Service d'extermination des nuisibles

Écrit par l'entreprise

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

267 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,6

Tous les avis

(267)

100 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Active little critters

Bought some critters to take care of a thrips issue. Two tubs of active little critters turned up and are now on with the job, thanks dragonfli.

19 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Pleased that this company takes prompt steps to redress problems

I was originally unhappy with the non communication about the delivery of cloths moths wasps that I had ordered. However, i could not be more impressed with the treatment accorded after I complained- the package was despatched promptly and I received clear information about delivery. I received the package today and have already started my fight back against the devastating damage caused to my clothes and carpets by moths.

19 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Amblyseius cucumeris saches and Dragonflii plant soap

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would definitely recommend these predator sachets and Dragonfli for everyone.
They also have very good Daragonfli plant soap spray and other amazing things.
If any errors are made during order processing - customer service is excellent and issues are always resolved in a timely manner.

7 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

No bugs with these guys.

What a great company to deal with! Super fast service and sorted a problem of my making with professionalism and no fuss.
Highly recommend.

19 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Customer Service - a bit pricey for low volume

I ordered a 5 pack of beneficials as I have summer pests on my indoor plants.

I have never dealt with pests before and wanted to try a more environmentally friendly solution - fingers crossed and all that.

Sadly one of my packs arrived without a hanging tag, customer service email dealt with it immediately and within 24 hours I had an extra single pack delivered.

Very positive experience.

The ONLY downside is the cost with having such a small collection (affected) the overall cost including postage felt high - however I appreciate postage costs are beyond their control somewhat and let's face it Dragonfli have to make £ and do business.

4 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Dealing with houseplant pests!!

This is a fantastic way to deal with unwanted pests on your plants. I’ve used so many sprays and none helped but this much more environmentally positive and less messy way to deal with them is so good.
Would highly recommend.
Also, the customer service is fantastic!

5 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent solutions

I bought the predatory mites for a severe fuchsia gall mite infestation on 7 fuchsia bushes. The gall mites had destroyed the bushes and I thought I might have to remove them. The Amblyseius Andersoni worked so well and after cutting back the diseased areas first the fuchsias grew back really well and are in flower again. (I had tried cutting back the diseased parts last year but the gall mites persisted.) Definitely a great product!

2 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Aphid control using natural means

I needed advice as introducing predators for aphids is a new thing for me. I emailed and asked questions and was given detailed answers which were very helpful to me. Unfortunately the hoverfly larvae I wanted to purchase wasn't in stock, so I purchased Ladybird pupae and distribution boxes. I tipped some directly into the plant and put some in the boxes. It's difficult to say how effective they have been as I had cut off the tips of the infested shoots and some ladybirds were adult when they arrived so may have flown away but I would rather use these methods than insecticides and it's great that they are available to purchase and with good advice to help me do so correctly.

16 juin 2025
Avis spontané
Noté 4 sur 5 étoiles

Good problem solving

Had some issues with initial poor communication around timings for my order, but the company reached out and fixed them. My only issue is the inability to talk to someone about issues. Everything is done via email.

25 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

A great product

I've been using the moth egg killer sachets for moths for a couple of months. It's not a quick fix and you may need more than one treatment, but I am now noticing far fewer moths on my sticky traps. This works better than anything else I've tried.

23 juin 2025
Avis spontané
Noté 4 sur 5 étoiles

Moth Killing Wasps

Prompt delivery and so far the wasps seem to be doing their job. But I have a bad infestation so will be buying another sachet to hopefully complete the job.

21 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

I have used the nematodes for the last…

I have used the nematodes for the last couple of years after infestation of the little furry thing due to me not noticing. On each occasion they have been stopped from absolute carnage quickly . I’ve just sprayed the box again before a break so hopefully no suprises on my return . A product that actually works .

18 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Ordered some predators for spider mite, sadly they had mostly all died in transit due to extreme temperatures and were not effective, dragonfli upon hearing the tale of woe sent another batch as soon as they had them. The predators worked extremely efficiently and I would say definitely more effective than spraying my peach tree, they remain slider mite free and now very happy. It’s a no-brainer, if u have spider mite infestation in the glasshouse this is the one!

22 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

SUCCESS AT LAST!

Three months in and I think, finally, I'm winning. Before Dragonfli, I'd tried a professional pest company (extremely expensive and ineffective), moth bombs, sprays, moth traps - some with a little more success than others but nothing seemed to radically reduce the recurrence of the ever-hungry carpet moths. Having read about Dragonfli's nematodes in the press I gave them a go and the moths are very nearly gone. I'd say that you have to be prepared to invest for three or four months, but when I think of what I have spent over the past three years, this is well worth it because IT WORKS!

15 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Very poor customer service re problems

Ordered nematodes, gel and sprayer. Got everything except the most important thing, the nematodes. When i tried too contact them i found out they didn't take calls except too place orders and i would have too raise the issue of a shortage by email. I did this and received an automated response telling me i may have too wait up too five days for a response. One star for poor picking and packing and follow on customer service.

17 juin 2025
Avis spontané
Logo de Dragonfli

Réponse de Dragonfli

Hi Peter,

We're really sorry for the evident packing error on our behalf here. After liaising with you over email we are glad to have resolved this issue for you; having ensured that you will receive the missing nematodes tomorrow.

We are also sorry for the difficulties you had in originally getting in touch with us. We do indeed have an automated email reply set up to provide confirmation to customers that their respective query has been lodged. We do also warn that moderate delays in response rates can be anticipated, particularly in Spring and Summer when we are at our busiest, but we are a hardworking team and do generally get back to everyone within at a least a couple of days.

Our phone lines are indeed temporarily reserved for orders only so we can focus on getting back to all customer queries via email. We find this to be more efficient as customers are able to send pictures and provide more detailed explanations as to their respective pest problem over email. This in turn enables us to provide the swiftest and most appropriate advice.

We hope that having received your missing nematodes tomorrow you'll be able to forgive us this packing mishap and we hope to be of service to you again in future.

Kind regards,

Dragonfli Ltd

Noté 5 sur 5 étoiles

Dragonfli Roots Boost

I have been using Dragonfli’s Roots Boost for a number of years now in my last two gardens and don’t plant anything without using it.

I am very pleased with the product and Dragonfli have always been very helpful and prompt.

15 juin 2025
Avis spontané

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