I pre-ordered a nendroid back in March from this company. The nendroid released, after a month of waiting for it to arrive I sent a message to the site staff. They replied back saying they were waitin... Voir plus
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Our package was delayed due to damage in shipping so we were sent another one at no cost--the catch is that we were moving out of state and had ordered the package to arrive before we left--we never r... Voir plus
L'entreprise a répondu
It's just starting out but the staff is super friendly, the deals are phenomenal, the fact they have payment plans is the best part. This place is what the American Weeb/Otaku has been waiting for
The company itself was great, other than the delay from the factory that held the figure I was immediately notified and had super quick response times. They were super helpful and really kind people.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dragon Novelties is a small business located in Connecticut. We support the Anime and Cosplay culture. Providing Affordable anime, manga and customer service. We strive to create a culture and place where Fans alike can enjoy their favorite anime and manga's in a judgement free zone. Our Missing is to provide Anime fans with the highest customer services and authentic figures. To create a brand in which would be know throughout the community. We take our pride in creating that atmosphere and content. Our products come from certified vendors transported from japan and other various parts of the country. Manga, Apparel, Anime figures, Scaled Figures, Action Figures, Posters, and more. Over our first year we have provided over 1000 customers. Always striving to create that environment for Anime Otakus.
Coordonnées de contact
470 LEWIS AVE UNIT 4012 Unit 4012, 06451, MERIDEN, Etats-Unis
- (475) 775-5897
- store@dragonnovelties.com
- dragonnovelties.com
3,8
Bien
46 avis
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Don't preorder from this company
I pre-ordered a nendroid back in March from this company. The nendroid released, after a month of waiting for it to arrive I sent a message to the site staff. They replied back saying they were waiting for the shipment to come in. A few months have passed. I went on their site to find that they had canceled my preorder and didn't bother to email me to let me know it was canceled. Or, tell me why they canceled my preorder. Thanks for nothing. Now I'll have to go look for the nendroid on ebay.
3 décembre 2023
Avis spontané
The company itself was amazeballz
The company itself was great, other than the delay from the factory that held the figure I was immediately notified and had super quick response times. They were super helpful and really kind people. Would recommend if you're looking for great customer service and an awesome selection of figures.
26 juillet 2023
Fast shipping and well packaged
13 avril 2023
unpleasant communication
I'm going to state for the record,I do know there's delays, I work in distribution so I'm aware of such. I do however have a problem with this store and it's communication. Employees are disrespectful, smart asses, rude..just for me asking what was the progress of my preorder since they never seem to send out any updates on delays ....it started out good. I mean Sebastian called me about a description error on Shopify but after that....just down hill...hopefully can get my model soon since it was suppose to be here in Q1 it's nearly Q2 and still nothing;holding on..but I mean...they even charged me 225 and then secretly dropped the price to 197 for the preorder.. anyways after hopefully receiving model, I will be shopping somewhere else
28 février 2023
Avis spontané
Réponse de Dragon Novelties
Hello, we are completely sorry you having a horrible experience. We take customer service and integrity very important.
Also, we are aware of which model and product you are looking for. The reason for no update is because we too are reaching out to our vendor and has come across a serious amount of push back.
Till the point of getting a new sales representative who in turn, had to complete the entire process over again.
We have sent an update only because we don't have an update ourselves and in the world of anime figures we too don't get updates except for when they ship out. Hit or a miss and we have personally went to multiple customer service reviews with these vendors for a better experience.
That however dose not excuse rude and impolite customer service.
Also there is no secret when something drops in price. It happens it's a sale or possibly a surplus.
.when a price change we possible has it passed out time line and need to pre-order closed out. This could happen to any figure any product anywhere to anybody. If you would like to provide more insight on this then that is very much appreciated.
Now for our main topic of concern was your overall customer service experience. Please, message at store@dragonnovelties.com directly. With the information of your concerns. This line of communication is very effective to reaching out to Higher Management and will receive a reply back.
Once again we apologize for the inconvenience this has caused.
Excellent service
Excellent service was a little skeptical at first didn't recognize the site but it turned out to be a really great experience
15 février 2023
Figurine arrived on time in good condition on time.
Figurine arrived on time in good condition. Online instructions on caring for collectables was appreciated.
16 février 2022
Misleading pictures and Description
Order description showed 5 items but only 1 was delivered. They are trying yo Scam by showing wrong pictures and misleading item description
16 décembre 2022
It always a fun time to shop here. Can be a bit expensive sometimes but it’s worth it.
The selection and the staff are absolutely wonderful!!
26 novembre 2022
Always a Positive Experience
Always a positive experience with Dragon Novelties! I never have any issues and their shipping is quick, packing is secured and their customer service is awesome.
26 août 2022
Delivery was very fast
Delivery was very fast. The product was in perfect condition. Thank you so much.
11 août 2022
3 months after expected delivery and still no update
I cant speak to the quality of the product because it hasn't arrived yet. I've been sent emails to rate my item because it essentially supposed to be here last May. I reached out a couple months ago and was told I would get an update but haven't received a single update
10 août 2022
Réponse de Dragon Novelties
Thank you for your reply,
When you brought this up to our attention - the actual Owner responded back to you asking for more information - which you failed to provide.
After he personally went ahead to figure out why you would say the item was in circulation already, he reached out to the Actual manufacturer to get an update as to why he would not have this item if it was already out.
Turns out Japan released it 1 month ago and August is the actual shipping date for America. Which still shows on our website as the Release Date. Which still shows as the update. When you were asked to review the item - he personally asked for where you have received it? Instead you wrote a review with no means of us having the ability to resolve your issue.
All pre-orders have an update and Actual shipping date - You would have never gotten this item in May because it was not out in May-August has always been this items ship date nothing has changed.
We have customers who placed this order Last year since it was announced in October and you're the only 1 who has not received an update. Which tells you its not out yet doesn't it?
We make sure of the following:
- Our items are accurate and on time.
- We answered you within 24 hours of your issue - with no response back!
- We take pride in our customer service and the ability to assist!
If you are unsatisfied with the service you were provided - you can always refund your money 100% and you can get it from Japan, and pay for the price hike in shipping and have it sonner, but risk the chance of not having the item.
Or, you could have been more tactful and professional like we have on our end to have responded back to us. You did get an update - you did get a response less than 24 hours, we had an answer for you, and we provided open communication.
If you wish for more information please feel free the use the correct channel which is email and someone will respond back withing the 24 -48 hour period.
Thank you from,
1 very upset Dragon
That guy is the absolute Queen of the…
That guy is the absolute Queen of the store. Love taking whenever I come in. Always had great selections.
6 août 2022
Réponse de Dragon Novelties
Thank you we are glad to hear the staff has provided a great experience. Please show again with us soon!
Friendly staff
23 juillet 2022
Réponse de Dragon Novelties
Thank you we are glad to hear the staff has provided a great experience. Please show again with us soon!
Réponse de Dragon Novelties
Glad to hear we were able to provide a speedy service and execution on delivery. Also the figure we hope you enjoy!
They cancel my order
7 juillet 2022
Great Customer Service
There were issues with my order, but Dragon Novelties did right by me. I would definitely purchase from them again.
20 mai 2022
Love my plushie
I ordered my rei plushie but then it got canceled. I emailed them and they resolved the issue quickly. Customer service was really nice as well. They shipped it out fast and got to me with no problem.
13 avril 2022
Réponse de Dragon Novelties
We thank you so much for the review - also thank you for being patient with us when this happen. Please shop again with us, we love to see you come back. Hopefully with out the mistakes Hahaha
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