I pre-ordered a nendroid back in March from this company. The nendroid released, after a month of waiting for it to arrive I sent a message to the site staff. They replied back saying they were waitin... Voir plus
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Our package was delayed due to damage in shipping so we were sent another one at no cost--the catch is that we were moving out of state and had ordered the package to arrive before we left--we never r... Voir plus
L'entreprise a répondu
It's just starting out but the staff is super friendly, the deals are phenomenal, the fact they have payment plans is the best part. This place is what the American Weeb/Otaku has been waiting for
The company itself was great, other than the delay from the factory that held the figure I was immediately notified and had super quick response times. They were super helpful and really kind people.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dragon Novelties is a small business located in Connecticut. We support the Anime and Cosplay culture. Providing Affordable anime, manga and customer service. We strive to create a culture and place where Fans alike can enjoy their favorite anime and manga's in a judgement free zone. Our Missing is to provide Anime fans with the highest customer services and authentic figures. To create a brand in which would be know throughout the community. We take our pride in creating that atmosphere and content. Our products come from certified vendors transported from japan and other various parts of the country. Manga, Apparel, Anime figures, Scaled Figures, Action Figures, Posters, and more. Over our first year we have provided over 1000 customers. Always striving to create that environment for Anime Otakus.
Coordonnées de contact
470 LEWIS AVE UNIT 4012 Unit 4012, 06451, MERIDEN, Etats-Unis
- (475) 775-5897
- store@dragonnovelties.com
- dragonnovelties.com
3,8
Bien
46 avis
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Réponse de Dragon Novelties
Glad to hear the product was great - hope to see you back in the shop soon!! Have a wonderful day!
Nice store; TERRIBLE Reward program management
The store front is clean and the staff is nice. But they lost my business after they failed to honor their rewards program. I spent months and over 1000$ saving up points for a specific reward, only to get cuckolded the following week when they made drastic changes to their requirements. If a book catches your eye or you just want to talk about manga with the staff then go ahead. But I can’t recommend becoming a frequent shopper; these people don’t deserve your loyalty.
7 avril 2022
Réponse de Dragon Novelties
Thank you for the review.
Yes, you are correct that we made Changes to our rewards program system - this change was told well in advance and sent to everyone who signed up to the original FIVE STAR Model set up - or on our online website. We sent it out well over a Month in advance to announce the changes.
Now, we understand that your points are valuable - and when the incident happen it was brought to managements attention.
Yes, it was denied on the following reasons:
1. The points systems was changed and at the time was correct, however upon further investigation after your incident we found some discrepancies - we can accept that as a company for the lack of preparation and attention to detail.
However, you stated you no longer wanted us to contact you or do business so this information seem irrelevant after the fact.
2. You wanted to utilize your points on a discounted item - which in turn we do not allow since this has been our policy since we first started and do not allow stacking of Vouchers or points on discounted items.
We cannot stress this enough.
3. The new reward is actually better - if we had honored the item you even requested for, it was not allowed under the old reward system, we change the system to incorporate all items including actions figures such as Figma and Nendoriod.
We then only raised it slightly in order to accommodate for the price gaps. Your points are still intact.
As we appreciate such honesty and transparency this is the reason behind the denied attempt.
Now lets discus this loyalty part as a whole.
If they provided you great customer service - but you experienced a management issue - You could always reach out to management by emailing support@dragonnovelties.com or shop@dragonnovelties.com.
Reviews make bold statements about us and we do not gravel or demand loyalty.
Our Mission is to provide a place where Anime lovers and Otaku lovers have a store to call their own. A place to talk about what they want and to be themselves. To provide affordable services and merchandise to the consumer.
A reward system is not a money tracking system where you can hover it when you want to - it is meant for US to provide you a cool "Thank you for shopping with us"
It dose not equal: "this is demanded because you paid into this many times!"
Anything is subject to change and we could have not even put the point system in the first place.
It is a privilege and honor we provide, and is ALWAYS OPTIONAL to sign up.
Loyalty is based on actions, Not our systems!
If you like to prove us wrong or provide more feedback you are more than welcome to contact us back at support@dragonnovelties.com or shop@dragonnovelties.com
or contact the direct line, and my favorite: come back into the store and discus it with us.
Your points will remain available should you choose to use them!
Thank you for your reply.
Order got canceled
Order got canceled. No reason why. Just canceled.
Only to edit because I can not reply to your reply. There was no 3 emails or any means of contacting me. I placed the order on 3/14/2022 at 11:33 am. Then received a “refund notification” email on 3/14/2022 at 11:39 just stating that my order had been refunded. No explanation just that it was refunded to me and canceled. I even contacted credit card company to see if it was on my end that something didn’t go through. If I could post the screenshots of the emails and timelines I would. Have a great day.
28 mars 2022
Réponse de Dragon Novelties
Good Afternoon,
We sent multiple emails to the email address provided explaining that this item was a glitch on our behave and should have never been put in stock.
After our 3rd attempt to reach you, we canceled the order and applied our reason.
Now, we understand that this is not some type of excuse - but we canceled this order 2 weeks ago and did not get a phone call or email from you.
If issues likes these occur please reach out to our contact site on our web page or store@dragonnovelties.com and we will be sure to assist.
I assure you that in our policy someone must reach out to you with a reason of cancellation - if an items is missing or not available we ask to do a swap in the store no questions ask.
We apologize for the inconvenience.
Réponse de Dragon Novelties
We greatly appreciate it!
Was impressed with the speed and…
Was impressed with the speed and quality of shipping great product just as I had expected scratch that better than what I expected look forward to purchasing more products from here
23 février 2022
Réponse de Dragon Novelties
We are glad to be of service and that you enjoyed your item. Please shop again with us soon!
Great service
Good figure, better than expected for the price. Brings back a lot of memories as a kid! Not much to say but the craft was good.
7 février 2022
Réponse de Dragon Novelties
We are happy to know you were hit in the nostalgic gold box and was able to go back down memory lane. We make sure the products are 100% authentic. Please shop again with us soon!
Love the store and online
19 décembre 2021
Avis spontané
Réponse de Dragon Novelties
Glad to hear you loved the story, hope to see you again soon!
Excellent All Around Service
Easy purchasing, fast shipping and delivery, great communication !
27 octobre 2021
Excellent customer service
Our package was delayed due to damage in shipping so we were sent another one at no cost--the catch is that we were moving out of state and had ordered the package to arrive before we left--we never received the replacement! So the company kindly sent us a third and included a free gift along with the sticker we ordered. So happy with the service we got!! And the bumper sticker I ordered is cute and great quality.
23 août 2021
Réponse de Dragon Novelties
Glad to hear you received the package after the last attempt. We are happy that service was provided to you in a timely manner
New home away from home
It's just starting out but the staff is super friendly, the deals are phenomenal, the fact they have payment plans is the best part. This place is what the American Weeb/Otaku has been waiting for
2 août 2021
Réponse de Dragon Novelties
we appreciate you for the lovely hearts! Thank you for coming in and shopping with us. Please come by again!
I was searching for Kimetsu no Yaiba…
I was searching for Kimetsu no Yaiba volume 16, and finally found it on Dragon Novelties for reasonably cheap. It has shipped and is now on the way. Thanks!
21 juillet 2021
Avis spontané
Réponse de Dragon Novelties
Glad you were able to find what were looking for.
Please come back again and thank you for the review
Happy Buyer
The transaction and arrival of my package went well! I was searching everywhere online for Eighty-six Volume 4. Very happy that I was finally able to receive a hard copy of the book! I'm a very satisfied customer!
12 juillet 2021
Réponse de Dragon Novelties
Glad you were able to find it - right now the 86 eight six Light novel and GN are on back order but we tried to snag what we could. So we are happy that you got what you wanted. Please Come back as we will have more selections and if you are looking for something just let us know!! Thank you for the review we much appreciate it!
Excellent customer service
Excellent customer service. Wonderful product which arrived timely and in perfect condition. I WILL be shopping with you again. Thank you so much for being professional and courteous.
8 juillet 2021
Réponse de Dragon Novelties
Glad to see that you are enjoying the products - Come back and shop around when ever you get the chance ^^ we are more than happy to assist.
We have a pullbox program so if you are looking for anything in particular just message us at store@dragonnovelties.com Thank you for the review and thank you for the compliments we try our best!
Lied about shipping and arrival time
Lied about shipping and arrival time, ruined my event
22 juin 2021
Réponse de Dragon Novelties
We apologize that your order did not come out the time you wanted - we assure you that we followed the correct instructions that were provided to us at the time.
We followed our policies and shipping procedures which is a 24 - 48 hour hold time.
Then when you sent us the shipping correction- and we notice that what you ask for wasn't correct with what we had on file! We went out of our way to provide you a $76.95 USD Fed-Ex Priority Overnight shipping label, which would have meant that your item would have been naturally free of cost and the Mistake would have been on us regardless of what you placed as shipping.
Regardless of your event being ruined we tried our best to correct the issue. We provided you with the following options:
- A shipping label 100% paid by us for items that were less than what the cost of expense would justify the means.
- We responded back to you ALONG with the Owner within 24 Business hours and provided a solution to the issue.
- You denied the option and demanded a refund, which we provided, no questions asked, as we lost roughly more money than your complaint.
In the future, where ever you make your next purchase, Might we suggest doing the following things:
1. Make sure you purchase well in Advance (Don't Rush yourself)
2. Make sure you place the correct shipping (API technology normally don't mess shipping options up)
3. If a business offers you an out from your own mistake - you take it. Don't Assume it makes an Ass out of you and Me.
Thank you, for taking the time to write your review. Please direct all complaints to store@dragonnovelties.com
Excellent!
Excellent service and shipping, can’t wait to purchase more in the future! Thanks again for the contest of Cyberpunk!💪🏼🔥
23 décembre 2020
Réponse de Dragon Novelties
Glad to hear - and once again congratulations!
Five Star Shopping
Five stars. Great customer service. Great shipping. Item was delivered promptly. Very happy with everything about this store. If you're into DnD, anime, manga, comics, video games, or Funko Pops then you'd do well to shop here.
21 décembre 2020
Réponse de Dragon Novelties
Glad to hear our service was to your standards. Please don't be a stranger
Excellent value and great delivery…
Excellent value and great delivery time. Made a great gift.
17 décembre 2020
Réponse de Dragon Novelties
Glad we were able to provide a great service. Come back soon ^^
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