Excellent service from start to finish Really pleased with my order from Drainage Superstore. The tank arrived on time, was exactly as described and was well delivered. It has now been installed and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Initial order -excellent. Found broken part. Emailed got a 3 day warning not to email within 3 days - waited 4 days, no response, send another email. Finally got phonecall a day later. Guy said was cl... Voir plus
L'entreprise a répondu
Delivery was quick and prompt and all items were well packaged. Delivery price was also reasonable, but can see how the price does increase based on how big some of the items are (3m pipe ect), so can... Voir plus
L'entreprise a répondu
Took a time to get the correct recessed internal manhole because I couldn’t make my mind up - pennies a bit tight. These guys were terrific in sorting the right triple seal cover and a delivery all w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles pour l'aménagement paysager
- aussi dans
- Plombier
- Usine de traitement des eaux
- Vidange des canalisations
À propos de DRAINAGE SUPERSTORE
Écrit par l'entreprise
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast delivery & easy website
5 septembre 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning Donna,
Thank you for taking the time to review us. We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Excellent pre and post sales experience.
Very prompt delivery of item and went the extra mile to resolve questions posed. Very helpful and informative staff in all departments I spoke to.
Would strongly recommend.
25 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Hi Nick,
Many thanks for taking the time to review us! We're very happy to see that our team were able to assist, and hope to see you again in the future.
Kind regards,
Phil.
Excellent service
8 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Hi Derek,
Many thanks for taking the time to review us! We're glad to see that you received excellent service, and hope to see you again in the future.
Kind regards,
Phil.
Ask for delivery tracking
good price, easy ordering, good delivery time - only minor comment was that I needed to ask for delivery tacking (I think because it was coming direct from their supplier rather than one of their stores).
25 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning,
Thank you for leaving us this 4 star review. Apologies for the confusion over the tracking. This is more than likely due to the item being sent to you directly from the manufacturer, rather than coming to us beforehand.
If you need anything else in the future, please let us know and we shall be more than happy to help.
Kind regards,
Phil.
Easy to find the items
Easy to find the items. Delivery was good. Items fitted as described and work as directed. Very happy with the items and would reorder should I need replacements in the future.
28 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning,
Thank you for leaving us this 5 star review. We're glad to hear that you're pleased with your order, and we look forward to seeing you again.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Good morning Chris,
Thank you for leaving us this review. Great to hear that it reached you quickly, and we hope to see you again in the future.
Kind regards,
Phil.
Ordered on website
easy to order. quick delivery. good price. order arrived as described on website. good quality of order. very pleased. thank you
16 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning Muhammad,
Thank you for leaving us this 5 star review! We're very pleased to see that you're happy with your order.
We hope to see you again in the future.
Kind regards,
Phil.
Well priced quality product and…
Well priced quality product and professional customer service which was needed as the carrier DX Express needed bookings on 4 different days to complete a simple delivery. Positive experience marred by the complete incompetence of the carr
22 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning,
Many thanks for the review, and we're sorry for the courier issues! That is not something that we ever want our customers to experience, and we apologise.
Kind regards,
Phil.
Good quality and fast delivery will…
Good quality and fast delivery will be ordering again
7 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning,
Many thanks for leaving us 5 stars! We're glad that you're happy with the quality, and that your order reached you quickly.
We look forward to seeing you again in the future.
Kind regards,
Phil.
I ordered from Drainage Superstore…
I ordered from Drainage Superstore specifically because I was told by a member of staff on the phone that they could deliver a day earlier than the estimated date. Based on that assurance, I hired machinery and arranged for a driver to be on site to unload the delivery.
On the agreed delivery day, I called for an update only to be told that the delivery was actually scheduled for the following day. I was then told that the earlier delivery date hadn't been passed on internally, but that because I hadn't responded to an automated email showing a different date, this was somehow my responsibility.
I put more weight on what I had been directly told by their staff than on an automated email. As a result, I was left hundreds of pounds out of pocket for machinery and a driver that I had arranged specifically around the delivery date they gave me.
I was offered £50 as an apology towards those costs. That £50 never arrived either.
Ultimately, my experience is that Drainage Superstore put very little weight on commitments made by their own staff. When their mistake cost me money, responsibility was pushed back onto me, and even the small amount of compensation they offered wasn't honoured.
Based on my experience, I definitely would not recommend them.
23 juillet 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning Tim,
I sincerely apologise for this! We do advise that delivery dates are estimated, and not to schedule work until items arrive. The reason for this is that unfortunately delays can happen that are out of our control. You should have been advised of this at point of order, and I am sorry if that conversation did not take place.
In regards to your refund, I have raised this on our system for finalisation from our accounts team. Once approved, this shall be with you within 3-5 working days.
Once again, please accept my apologies. Our communication could clearly have been better.
If you need any further assistance please let me know.
Kind regards,
Phil.
Quick delivery of exactly what I…
Quick delivery of exactly what I needed. Fantastic. Thank you.
12 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning Nick,
Thank you for taking the time to review us! Great to hear that everything was what you needed, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Delivery much slower than advertised
Delivery was not completed by advertised date. Customer service team did not respond to my email asking for this to be resolved and querying the extortionate delivery fee that had been charged for a service that was well below standard.
8 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good Morning,
I do apologise for the delay in your order arriving and for you not receiving any response to your email.
I can see your order was placed on a Saturday so would have been processed on Monday to be dispatched for next day delivery to you. It appears the delay was with DX according to the tracking information they attempted delivery on the Wednesday but could not access the address and redelivered to you on the Thursday. I do apologise this was not within the timeframe that the item was expected however our lead times are estimated as unfortunately delays can happen unexpectedly.
With regards to your email not being responded to I have reported this to the customer service team to be looked in to so this can be investigated as to why this happened.
Please accept our sincere apologies for this.
Kind Regards
Samantha
Réponse de DRAINAGE SUPERSTORE
Good morning Lak,
Thank you for the 5 star review! We're very pleased to see that you're happy with the service. We hope to see you again in the future.
Kind regards,
Phil.
Réponse de DRAINAGE SUPERSTORE
Good morning Steven,
Many thanks for the 5 star review! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Great customer service when i was let…
Great customer service when i was let down by another supplier you got a tank to me in 48hrs
Thanks
6 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Hi Michael,
Great to hear that we were able to get this to you quickly! Many thanks for reviewing us, and we hope to see you again in the future.
Kind regards,
Phil.
More Lies.
A full refund was issued when I cancelled on the phone. I was told the refund will be in my bank in 3 to 5 working days. Which I worked out to be Monday 10th August.
Guess what, no sign of my money and it’s now Thursday. More lies Phil.
Be aware of the company, they sell non existing products to keep your money in their bank account for as long as possible.
10 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning Gareth,
I am sorry that your refund is not with you yet. This refund has been approved by us, and is in the process of being refunded to you.
Apologies for any miscommunication - the refund request was made during your conversation during my colleague, however we needed confirmation from the manufacturer that the order was indeed cancelled. I am sorry if this was not communicated clearly, but the refund has since been authorised, and is now in the hands of the banks.
If I can help further with anything, please let me know - and please accept my apologies for the miscommunication.
Kind regards,
Phil.
Awesome efficient service.
12 août 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning,
Many thanks for taking the time to review us. We're glad to see you received a 5 star service, and we hope to see you again in the future.
Kind regards,
Phil.
Arrived at the day and time given
Arrived at the day and time given. It was also well packed.
5 août 2026
Réponse de DRAINAGE SUPERSTORE
Good morning John,
Many thanks for the 5 star review! We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Easy to follow online ordering system
Easy to follow online ordering system, with relatively quick delivery considering the 4m length materials.
Found Superstore to be cost competitive.
31 juillet 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Good morning Mr Smith,
Thank you for taking the time to review us! We're really glad to see that this reached you quickly, and at a competitive price.
We hope to see you again in the future.
Kind regards,
Phil.
Excellent service and communication
Excellent service in terms of product selection, quality, delivery times are quick and there's good communication throughout the purchase and delivery process with regular updates. Invoice issued straight away on the email, no need to chase.
29 juillet 2026
Avis spontané
Réponse de DRAINAGE SUPERSTORE
Hi Emilia,
Many thanks for the 5 star review. We massively appreciate it you taking the time to do so, and if you need anything else in the future please let us know.
Kind regards,
Phil.
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