Drain Doctor - Birmingham & Worcestershire Avis 

Rapid response time during emergency, and short wait for follow up work. Office staff and attending expert utterly professional throughout. Works completed quickly and tested, expert went above and beyond in cleanup and clearly explaining everything. Thoroughly excellent.

Drain Doctor replied to my web form within an hour (Tueday pm). Got a call the following morning at 9am telling me an engineer was on route. Dave Thomas was our engineer on the day. Professional, knowledgeable and got the job done quickly. Just perfect experience from start to finish.

A very good company. Work was done efficiently and quickly on the two occasions that they came out. The quotes were sent quickly and all of the work required was explained. The company was very responsive.

Needed them in an emergency to which they take full advantage and sting you on price but it is what it is and done a good job

Same day response. Engineer did a full survey, diagnosed the problem and arranged quotation, which arrived quickly.
Very satisfied with the company.

same day call out service was very good the drain man was courteous and kind and above all smiled

Oh wow Mark and Reece(sorry if I have spelt that wrongly) worked like trojans to clear a major blockage of wipes from our sewer pipe- not from us I hasten to add. They were just about to leave when the sink blocked and had to deal with another blockage as yet more wipes had made their way down the pipe. Our insurance company had sent DynoRod and Lanes for Drains both of whom declared it was not a problem they could sort. Waste of time both of them. Would highly recommend Drain Doctor. Thank you guys for your sheer determination to sort the problem out for us.

Jake was very professional and friendly. He sorted out the blockage quite quickly and we'd use him again.

Team member was excellent - very knowledgeable

Don’t be fooled by the nice friendly voice on the phone, my experience was just last night 29.10.2024. I had an emergency situation whereby my toilets was blocked in my restaurant and I needed this problem sorted asap or I couldn’t open and it would cost me near £1000. so I made a booking for after 6pm. 20 mins before arrival they call me to cancel we can’t open and loose money. This company is unreliable and are not bothered when they cost you money. Kind regards Greg

This is more of a thank you than review Drain Doctor gave exceptional service, a minor mishap was dealt with courtesy and sympathy by the operative.
Pass on my regards.

Mike Smith.

Fantastic service. Was a really tricky drain to unblock and he was here for hours but perceived with it and got the job done. Would highly recommend and would use again.

Great communication on the phone re timings for an urgent call out. Reece arrived promptly and completed the job thoroughly, efficiently and with friendly good humour considering it wasn’t a pleasant experience.

With all the recent rain, we were having a problem with a rainwater gulley flooding badly. I wasn't sure if it was connected to the main system or just a soakaway. I rang Drain Doctor and they had Simon arrive within the hour. Two hours later he had established that the gulley was connected to the main system, had removed a tree root that was blocking the pipe, flushed the system right through and shown me on his CCTV system that the run of 20m was clear again. Top job. Happy to pay the money for peace of mind.

Excellent customer service, very professional and polite. Called out to unblock drains and kept me informed at every stage. Would use again should the need arise.

Great company, Rhys was friendly, polite and sorted the problem quickly. Would definitely recommend

Great service, the young guy was very helpful and explained everything, came back and fitted new cistern .. Good customer service

Was really impressed with every aspect of Drain Doctor
Asked them to clear a badly blocked drain Didn’t call until lunchtme but one of their technicians arrived within an hour & went to great lengths to fix the problem He was very pleasant & really helpful
The lady who took my initial call was also brilliant - she just dealt with every thing without any fuss at all
Couldn’t fault any aspect of this company & so pleased they were able to help Thank you very much

Mark was really friendly and explained everything. The job was done quickly and really well.