THIS IS MY FIRST YEAR USING DRAKE SOFTWARE AFTER USING PROSERIES FOR 25 YEARS. THE PRICE IS RIGHT BUT CUSTOMER SUPPORT IS TERRIBLE. THEIR RESPONSE TIME IS GOOD BUT THEIR SUPPORT STAFF IS COMPLETELY UN... Voir plus
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Lisez les avis des autres
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À propos de l'entreprise
Écrit par l'entreprise
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Écrit par l'entreprise
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Coordonnées de contact
111 Technology Drive, 28734, Franklin, Etats-Unis
- 828.524.8020
- drakesoftware.com
3,6
Moyen
506 avis
Demande des avis aux clients
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Réponse de Drake Software
Here's a Trustpilot response draft:
Thank you for sharing your feedback, Thomas.
We're sorry to hear that your experience with your renewal did not meet your expectations. We understand how frustrating concerns about pricing and customer service can be, and we appreciate you bringing them to our attention.
We would welcome the opportunity to learn more about your experience and address your concerns directly. Please contact our Sales team at (800) 890-9500 or email Support@DrakeSoftware.com so we can discuss your situation further.
Thank you again for your feedback.
Réponse de Drake Software
Thank you for taking the time to share your feedback, Morris.
We're sorry to hear that the increasing cost has you considering other options. We understand that affordability plays an important role in choosing tax software, and we appreciate you letting us know about your concerns.
We would welcome the opportunity to discuss your feedback and review the options available to you. Please contact our Sales team at (800) 890-9500 if you'd like to talk through your concerns.
Thank you again for your feedback, Morris.
SUPPORT STAFF
SUPPORT STAFF IS USUALLY ALWAYS AVAILABLE AND HELPFUL. PROGRAM IS PRETTY STRAIGHT FORWARD. TRANSITION FROM YEAR TO YEAR IS SIMPLE.
TOO MANY UPDATES. COST OF PROGRAM IS GETTING A BIT RICH.
30 mai 2026
Réponse de Drake Software
Thank you for taking the time to share your feedback, Anthony.
We're glad to hear that our Support team has been available and helpful, and that you've found the program straightforward to use. It's also great to know that the year-to-year transition process has helped make your workflow smoother.
We appreciate your comments regarding software updates and pricing as well. Feedback like yours helps us better understand the experience of the professionals who rely on Drake every day.
Thank you for being part of the Drake community and for sharing your perspective with us.
15 years with Drake Software
15 years with Drake Software. Easy to use, always happy. Their new auto enrollment and refusal to refund what you didn't intend to purchase makes me a past customer. Will never do business with Drake again. Feels like I lost a partner. Steph Doyle
Charged for Drake Portals 3 weeks before they "Auto" signed me up for auto renewal. Notified of auto renewal only after they charge d my card. Spent 3 weeks and a dozen phone calls trying to get a refund. Had to dispute the charge on my credit card. This is no way to do business with your customers. Won't spend another minute on the phone with Drake. Unfortunate since I really like the tax software. Not renewing the tax software for next year. They lost $3,000 for not refunding $300. Business sense?
29 mai 2026
Avis spontané
Réponse de Drake Software
Thank you for taking the time to share your experience, Steph.
We're sorry to hear that after 15 years with Drake Software, your experience with the enrollment process left you feeling disappointed. We understand how upsetting it can be when a long-standing relationship feels disrupted, especially when concerns about an unintended purchase and refund expectations are involved.
We appreciate your many years as a customer and would welcome the opportunity to discuss your concerns further. Please contact our Sales team at (800) 890-9500 so we can review your experience and better understand the situation.
Thank you again for your feedback, Steph.
finally got myproblem solved
finally got myproblem solved. it took multiplr calls with support. praise god for jordan.
30 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Jim.
We're glad to hear that your issue was ultimately resolved. We understand that needing multiple calls to reach a solution can be frustrating, and we appreciate your patience throughout the process.
We're especially pleased to hear that Jordan was able to help get things resolved for you. Having someone who can work through a challenging issue and provide the support you need can make a real difference.
Thank you for taking the time to recognize Jordan and share your experience with us.
Réponse de Drake Software
Thank you for sharing your feedback, Keith.
We're glad to hear that your renewal process was easy and that you found the available plans and bundles helpful. Having flexible options makes it easier to choose what works best for your practice, and we're pleased that was a positive part of your experience.
Thank you for taking the time to share your experience with us.
I have been with Drake Software for…29 years
I have been with Drake Software for over 30 years. They have increased their price by $524 since last year. They used to have wonderful customer service and kept their price low for returning customers. Now their customer service isn't as good and the price keeps increasing drastically.
29 mai 2026
Réponse de Drake Software
Thanks for sharing your feedback, Connie. We truly appreciate the trust you've placed in Drake Software for more than 30 years.
We understand your concerns about both the recent price increase and your experience with customer service. After being with us for so many years, we recognize how important it is to feel valued as a returning customer, and we're sorry to hear that your recent experience has not met the expectations you've built over decades with Drake.
Your feedback is important, and we'd welcome the opportunity to learn more about your concerns. If you'd like to discuss your experience further, please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com. Our team would be glad to listen and assist however we can.
Thank you again for taking the time to share your perspective, Connie. Feedback from long-time customers like you helps us continue improving.
Réponse de Drake Software
Thank you for your review, Yogi.
We're glad to hear that you find Drake easy to operate and that you've experienced fast, reliable service. When software is straightforward to use and support is there when needed, it can make a meaningful difference throughout the tax season.
Thank you for taking the time to share your experience with us.
While Drake is still the cheapest…
While Drake is still the cheapest software available. The reliability of the software and the support has really taken a step back in recent years. When I call in to report an issue while they answer the phone which is helpful, when I suggest changes that would be helpful for the software I get the 'you could write a suggestion with...' Which I know is standard for this industry but I was kind of hoping for more.
29 mai 2026
Réponse de Drake Software
Thank you for taking the time to share your feedback, A. Momany.
We appreciate your recognition of Drake's value and your comments about both software reliability and your support experience. We understand how frustrating it can be when issues arise and when it feels like your suggestions for improvement aren't receiving the level of engagement you were hoping for.
Customer feedback plays an important role in helping us improve, and we're sorry to hear that your recent experiences have left you feeling disappointed. While suggestions are typically submitted through our formal feedback process so they can be reviewed and tracked appropriately, we understand your desire for a more collaborative conversation around potential improvements.
If you'd like to discuss your concerns in more detail, please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com. We'd welcome the opportunity to learn more about your experience and ensure your feedback is heard.
Thank you again for sharing your perspective and for being part of the Drake community.
Great product
Great product, but prices are skyrocketing annually. Hopefully your technical support are equal to the tasks.
29 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Ahlberg.
We're glad to hear you've had a positive experience with the product. We also understand your concerns about annual price increases and appreciate you taking the time to voice them.
We know that reliability and responsive technical support are especially important as costs change, and we appreciate your honest perspective. If you ever need assistance or have questions about your Drake products and services, our Support team is available at (828) 524-8020 or by email at Support@DrakeSoftware.com.
Thank you again for your review and for choosing Drake Software.
Réponse de Drake Software
Thank you for your review, Bob.
We're honored that you've been a Drake client for nearly 20 years. Long-term relationships like yours mean a great deal to us, and we're grateful for the trust you've placed in Drake throughout the years.
Thank you for your kind words and for being part of the Drake community.
I wanted to pay by check rather than…
I wanted to pay by check rather than with a credit card and was on hold for 15 minutes with the accounting department and no one EVER picked up.
29 mai 2026
Réponse de Drake Software
Thank you for taking the time to share your feedback, Barry.
We're sorry to hear about your experience trying to reach our accounting department. We understand how frustrating it can be to spend time on hold when you're simply trying to make a payment by check.
This is not the level of service we want our customers to experience. We'd like the opportunity to help resolve this for you. Please feel free to contact our Drake Accounting team at (828) 349-5900, or email us if that's more convenient. We would be glad to assist with your payment options and address any concerns about your experience.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we can improve.
Réponse de Drake Software
Thank you for your review, Tamera.
We appreciate you taking the time to share your feedback. We understand that your experience has left you uncertain, and we'd welcome the opportunity to earn your confidence.
If there's anything about your experience that we can help address, please contact our Support team at (828) 524-8020 or email Support@DrakeSoftware.com. We're here to assist and would be glad to help with any questions or concerns.
Thank you again for your feedback.
Réponse de Drake Software
Thank you for your review, Sergio.
We're glad to hear that you find Drake easy to navigate. Having a straightforward and intuitive experience can make a real difference during a busy tax season, and we're pleased that it's been valuable to you.
Thank you for taking the time to share your feedback with us.
The drakesoftware company's…
The drakesoftware company's representative was very
kind, patient in her guiding me to the problem of renewing my 2026 tax software.
27 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Sylvanus.
We're pleased to hear that our representative was kind and patient while helping you resolve your 2026 software renewal issue. Having someone take the time to guide you through a problem and make the process easier can make a real difference, and we're glad you had that experience.
Thank you for taking the time to recognize our team and share your experience with us.
Réponse de Drake Software
Thank you for your review, Debra.
We're delighted to hear that you've consistently received quick and friendly support. When questions come up, having a responsive team that is ready to help can make a real difference, and we're glad that's been your experience.
Thank you for taking the time to share your feedback with us.
More in-depth help with tax preparation
This software had many more forms available than my previous software. The diagnostics were much more in-depth, which has helped me to more accurately complete returns.
27 mai 2026
Avis spontané
Réponse de Drake Software
Thank you for sharing your feedback, Karen.
We're glad to hear that the additional forms available in Drake helped support your work and that the in-depth diagnostics made it easier to complete returns more accurately. Having detailed guidance and insights throughout the preparation process can be incredibly valuable, and we're pleased that it made a positive difference in your experience.
Thank you for taking the time to share your thoughts with us. We appreciate your kind words and are grateful to have you as part of the Drake community.
I've been using Drake for MANY years
I've been using Drake for MANY years, they have always been excellent, their staff of people have always helped me through tough tax problems, I would highly recommend Drake to everyone. Big thanks to you guys!!!!
30 mars 2026
Réponse de Drake Software
Thank you for your review, Stephen.
We're honored that you've trusted Drake for so many years. It's especially rewarding to hear that our team has been able to help you work through challenging tax situations when they've come up. Having dependable support during those tough moments can make all the difference.
Thank you for your recommendation, your kind words, and your continued trust in Drake. We truly appreciate you being part of the Drake community.
good
The income tax season has been succssful and the help I received was fast. I'm very grateful. Thank you
27 mai 2026
Réponse de Drake Software
Thank you for sharing your feedback, Socorro.
We're delighted to hear that your tax season was successful and that you received fast help when you needed it. Quick, reliable support can make a real difference during busy times, and we're glad that contributed to a positive experience for you.
Thank you for your kind words and for taking the time to share your experience with us.
The new pricing structure doesn't work…
The new pricing structure doesn't work for me but I do understand its take it or leave it. Fragmentation of packages, adding features that I do not use. However, I love the software and the support. Just seems to be more profit driven than service oriented.
27 mai 2026
Réponse de Drake Software
Thanks for taking the time to share your feedback with us, John. We understand your concerns about the new pricing structure and package changes, and we appreciate you being candid about how it’s impacting your experience.
It means a lot to hear that you still love the software and support team. We know how important it is for pricing and features to align with the way you work, and feedback like yours helps us better understand what matters most to our customers.
If you’d like to share more about the features or package changes that aren’t working for you, our team would be glad to listen. You can reach Drake Sales at (800) 890-9500 or contact Support at (828) 524-8020. Thanks again for being a longtime part of the Drake community.
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