DreamSofa.com Avis 

I did so much research before I made the decision to order my new couch from DreamSofa and I couldn't be happier. We were looking for a very specific size to replace a very well-loved Room and Board couch we were retiring, and found this site recommended. First, I loved that they were a small US based manufacturer. Second, I was able to actually email and spoke with a real person, which is helpful when you can't go look at or sit on a sample in a showroom. Third, they had SO many beautiful designs, color and size configuration options - it would be hard not to find something you loved on the site. Communication about delivery and the actual delivery were all pretty seamless. Now that I've had the couch for several months, I can report that everything lived up to our expectations and we love it! The couch looks beautiful and has really elevated our living space. Any spills on the cushions have wiped right out, it is comfortable and it feels very well constructed. I would highly recommend to anyone in the market for a new sofa!

Ordering and updates were always frequent and received replies too questions promptly.

Easy ordering and quick simple quality delivery.

We love our Dream Sofa 'Crete' style. Our original sofa was too large and bulky for the room. This new Crete style was the perfect scale for the smaller room. It took awhile to arrive. But Mico kept us up to date. The color choices were amazing! Having been able to choose both the style and the color feels like a custom sofa without the custom price tag.

Very responsive and helpful customer service. I had particular wants for my living room set, and their representatives were available to walk me through their options, respond to follow-up questions after I had considered options, and helped me refine what the final product would be. Swatches were invaluable, and I was able to customize beyond what was listed on the site.

Was super excited about the new sofa. Finally heard that it was ready to be delivered and scheduled an appointment. Took the day off of work but no word that the sofa was actually doing to be delivered? Tracking shows the sofa is in my hometown but CA cancelled the delivery? Called and they said it's a QA issue but cannot tell me when the issue will be resolved. I have worked for years in QA so I love that they want the sofa to be perfect for delivery but their customer service is horrible. If it's not arriving on the date I selected then why not call me to tell me and to reschedule?

Quality is very impressive and the price is very good especially since you can customize just about every aspect of the furniture. Customer service and timelines are poor at best. Expect to place your order and not receive any updates or tracking without contacting them several times throughout the whole process. Happy with the sofa and delivery service. The website is almost entirely AI slop.

Clyde was very attentive to my concerns and gave me confidence that DreamSofa would work with me! In the end the problem fixed itself but frankly I knew I was in good hands either way.

August 2026: I've updated this review to two stars because DreamSofa did finally resolve my issue and fully refund me, but it took posting this review to prompt any action. Then I received several emails and calls following up, including trying to manipulate me that the customer service agent's bonus was tied to this review. It took me saying that I would consider removing the review to make it happen. Then suddenly the refund that was part of "delays within our backend processing system that have affected several refund requests" was received by my bank half an hour after I conceded.

I am still out the interest I paid on the couch, I don't have the living room I painstakingly designed based on this sofa, and they still are advertising the sofa as curved. While the sofa did seem quality the one time I sat on it, I don't recommend dealing with this company.

Original review: I ordered a Manchester sofa in February after searching for a curved sofa. In the interim, I had a custom curved coffee table and side tables made to match the dimensions of the sofa. When it finally arrived at the end of May, the sofa was straight. I immediately contacted customer service, and they insisted that the listing showed that the sofa was straight because of a small icon with the dimensions that said "straight not curved", which I had assumed meant that the dimension was across, not following the arc. They insisted the sofa was never curved. (The description as of July 22, 2026, still says "Luxurious opulence abound in this gorgeous classic design. Gracefully curved silhouette, and classically arched back make this style a true design masterpiece.") But they said I was welcome to return it for a restocking fee and paying for the transportation.
After several emails back and forth with their customer service, they waived the transportation fee but insisted I still pay for the restocking. I acquiesced, and the sofa was picked up by their transportation vendor on June 4.
No return has been processed, there was no confirmation of the return, and when I reached out to them, I got a generic response that they were looking into this.
I have no choice but to dispute with my bank, which is problematic because it's so many months since the order was placed, and I am looking into filing a claim.

Ordered a custom sofa with chaise and ottoman, everything is super high quality and looks and feels amazing. When there was an issue with the ottoman during transit, Clyde from Dreamsofa helped get things corrected. And the furniture repair man they used to come fix the issue was above and beyond professional. Highly recommend this company for their great customer service alone, which is unfortunately something that's going extinct nowadays. But this couch is literally a dream sofa customized to perfection. Highly recommend!

I had an issue with the legs (which I believe were put on incorrectly by the white glove delivery people). I contacted DreamSofa and Clyde was most helpful in explaining how to correct the situation. Clyde was timely and professional. Thank you!

For the price, this couch is 10 stars. When you pull the price factor out I'll ding it 1/2 a star for fabric and stitching (more below).
Design Process: 10/10. I worked with Marissa B who helped me design every aspect of my couch. I took a couch that didn't come in a U-Shape sectional and made it into a U-shape. I had a custom length and custom seating depth for the couch. I also received a ton of fabric samples to choose from and she was very helpful in narrowing down the samples.
Timeline 10/10: They delivered in the timeline they promised (8-10 weeks) with no issues for delivery.
Frame Construction 10/10: This couch is solid!
Comfort 10/10: We chose the "plush" cushion and they are exceptionally comfortable. The right amount of support and comfort.
Customer Service 10/10: The finishing nail heads on the couch I received did not resemble the pictures I had been sent. They didn't look bad, they just weren't what I was hoping for. I reached out to CS and they reassured me that they did you the right nailheads but also gave me a credit.
Fabric: 5/10. This is the one area where I've had a lot of issues with the couch. I chose the R-Prize in Cream. The color is gorgeous, it washes out red wine stains easily and is generally easy to clean. However, I have two issues with the fabric 1. The piling. I'm taking a sweater shaver to the couch once a week to shave off all the piles. 2. The covers didn't have any sort of fray mitigation on the edges of the fabric on the inside (no running stitch, no glue/melting, etc). For the price I could over look this but I did have to pull out the sewing machines after it became apparent that after a few washings the fraying would hit the seam line.

We purchased a couch with a fabric that was out of stock. Their team worked quickly to find us a new fabric and deliver our couch on time.

Our custom sectional with chaise lounge from DreamSofa met all of our expectations. It was easy to choose our exact dimensions, fabric, and details. It looks great and the quality is very high — we sprang for the highest quality cushions and they feel like they're going to last a long time without getting smushy. The only downside is how long the process took (longer than the timeline we were given), but we don't mind in the long run since we got such a custom, quality product. We had one issue upon delivery and Clyde from their customer service took very good care to resolve the problem. Highly recommend!

Offers many customization options. Clyde has been great with communication. Great experience.

FINAL: 06/03/2026
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Writing to express my sincere satisfaction with our new sofa. While there were some initial challenges, I greatly appreciate the excellent communication and helpful updates provided by your team once we were in contact.

The quality of the sofa is exceptional and has exceeded our expectations. Thanks to your customer care team throughout this process.

UPDATE: 5/30/2026
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Order Details:

- Ordered on: 3/11/2026
- Sofa delivered on: 5/30/2026

I was highly satisfied with the White Glove delivery process. Additionally, I appreciate that Dreamsofa reached out to offer a credit following my initial review, and honored the agreed upon amount.

ORIGINAL:
Quick to accept our order, but utter lack of communication
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Initially submitted our order on March 11th with the expectation of delivery in 8 weeks. The only follow up communication has been after we have reached out via email requesting an update. As of May 9th, the order still shows as "processing" despite being told 3 weeks ago our sofa had already been shipped. Called their phone number numerous times during normal business hours, and have never been to get someone on phone, or return our call despite leaving a message. This has turned out into a highly frustrating, poor customer experience.

Cannot speak to the quality of their products,

Customer service was excellent.
Received a 3% discount in the form of a refund (code from Insider's Guide to Furniture).
I have my Antalya sofa for about 2 months now, Plush cushioning, and it is firm yet bouncy. Will hope to see this condition lasting!
One note, the backrest pillows tend to droop and move around easily, so it loses its shape very quickly. Wish there was velcro or something to help the cushions stay in place.

After a year's search I chose Dream Sofa because of the numerous designs and the custom offerings. Everything was spot on from the initial correspondence, the detailed updates and to the delivery. Marissa was very patient and worked with me thru the entire process.

I chose a luxury fabric and the quality and feel is absolutely superb! The luxurious feel of the fabric and the bold yet subtlety of the black color worked perfect with my living room decor. The "wave" comfort level of the sofa is perfect as well. Provides strong support when sitting and lying down I fell asleep immediately. Which was not my intentions!

I didn't think companies of this caliber existed any longer. My best regards to the Dream Sofa team for making this happen and a job more than well done.

Thanks!

Amazing couch, so happy to have found a piece of quality, buy it for life furniture that can fit in my unique space. The fabric is gorgeous, the cushions are so comfy, and I love all the designs that made it easy to find one that made me really happy. Shout out to Marissa for helping with the design stuff!

I ended up misunderstanding something about the dimensions and they were so wonderful working with me to find a solution. they ended up sending me replacement seat cushions to get the look i wanted. Thank you so so much to Clyde for helping me navigate the issue and get them manufactured and delivered.

So happy to have my new forever couch for my forever home. Thank you Dream Sofa!

Customer service is one of the best that I have ever encountered. I have to say the whole team was wonderful through the entire process.
Clyde, Karla, Mico, Elbia, Arvin, Marissa, Vicky... sorry if I missed anyone. As you can see I had a lot of questions and changes along the way and each one was always pleasant and extremely helpful. I would definitely recommend ordering from here. Ohhh and we all love our new sofa.