Dreamvegas Avis 434

I played for 5 hours and got 1 bonus! This was the worst return experience I've experienced on all the sites. It's a shame because the games are good.give a good gaming experience the players will come back! I'm afraid I won't be returning

One of the most stressful experiences I’ve ever had. Didn’t read any reviews as the site itself looks and plays like a legit casino gambling app. It looks great but then the fun starts. So after playing a little bit silly and a few thousand down on the roulette I managed to end up making some money and recouping my losses plus a little profit. I then withdrew just under £5000 and everything seemed fine I got my withdrawal emails and they were pending as it was a Saturday I was happy to wait as it states 1-2 working days luckily I didn’t sign up with any bonuses so it was just my money to deposit and withdraw. Then on Sunday I received an email to provide proof of bank statements as id deposited from 2 different accounts I sent all this documentation and then on monday 18th I received an email from the compliance team asking for all sorts of crazy documentation - payslips P60s for that tax year and full bank statements with the deposits and my wages showing. I managed to provide all this in PDF form. Back and forth asking for the same documents my anxiety and stress were the through the roof after reading reviews. I then on Tuesday received an email saying my withdrawal was being processed later that day I received an email from the compliance team stating after investigation of my source of funds they believe I have a gambling problem and are banning me from all white gaming sites. So now I start to panic as to wether I get my money. I spoke with a very helpful customer service guy in live chat who had accounts and payments team on his line and he was trying to get my withdrawal sorted while I was in chat. Low and behold payment fails to my Apple Pay that was fine for deposits. Later Tuesday night they asked if they could try withdraw to my Mastercard and they asked for a bank transfer method with all sorts of crazy codes which luckily my bank app had on hand. Today Wednesday 20th I got an email saying they were processing a bank transfer and surprisingly I received all my money back.

I believe all this is used as a tactic to throw customers into despair you withdraw then they ask for crazy documentation which I have no idea what they’ll do with all my info they have information of mine that is really really intrusive and could be used for anything I’m not sure as I’ve never experienced this with any gambling site. I could write all day about how bad it’s been as an experience but I do believe they have a tactic in hand that prevents customers from getting there money. If you aren’t tech savvy or persistent then I doubt you’d get your money. All the unrealistic documentation and failed withdrawals is just outrageous I have no idea how as a company they are able to operate in the UK it’s like day light robbery. Luckily I got my money. But they banned me and I made money from them so I have no idea why they don’t just operate in a normal manner like William hill or 32 red or paddy power where withdrawals are instant. Why do the withdrawals fail why do they need so much classified documentation just to tell you you are self excluded it’s absolutely baffling to me.

Anyway PLEASE STAY AWAY from this site and others under white hat. It’s been awful experience.

AVOID AVOID AVOID!! WHAT an absolute embarrassment of a “online slot” and its sister site barz! Honestly I’ve been gambling online 20 years! And due to my situation with this joke of a website it’s actually made me realise first hand! All slot sites are crooks and con artist! So here’s my situation! Dream vegas and co are oh so happy for you to put £100 on £100 on £150 on etc etc then you don’t do nothing for a few days “oh come back we’ve given you 40 free spins at 10p stake on the worse game going” the bonus wheel is a scam if your a big gambler you’ll never get anything free it’s always “offers” put £100 on and will give you spins. So for 8 weeks solid every day without fail I was getting the same on this “random wheel” and I mean EVERY single day! Anyway back to my review! Dream vegas have decided to ban me from its site for 5 years and all sister sites you know the reason why…… WINNING! 9k off them in 2 weeks with withdrawals of £800/£750 £400s etc etc! So basically it’s ok when I make deposits of £100 150 etc etc you encourage that… but when I win you close my account no questions asked! They closed my account on Saturday after I withdraw 3k in all different withdrawals. Oh yeah and if you do win 9/10 you have to jump on live chat and remind them you have a withdrawal and what do ya know minutes of coming off live chat your moneys there!!! But you’ve been waiting 2/3 days! The whole site and sister site are a absolute sham! Customer service are reading a script and never ever resolve your issue! I’ve got screen shots of them answering something completely off subject. Down right bizarre! Dreamvegas and barz casino I have a following of 34k followers who watch my videos and when I say I let my viewers know they’ve seen the whole sham unfold! So guys if you want a pleasant online experience! AVOID THIS SITE AND SISTER SITE!

I’m giving dream vegas a review of 3 stars for now as I’ve been pending my money withdrawal since Friday and it is now Tuesday. If I receive my funds by tomorrow (Wednesday) I will change my review to 5 stars and if not I will come back to update as it feels extremely long

Great Range of Games and Quick Payout. The only downside is loading is quite slow but Would Recommend

Deposited £20, as soon as the deposit went through they sent me an email telling me to provide photo id if i dont in 30 days my account will be closed, and i am not allowed to withdraw until this is provided. I dont have any photo ID. So they are just going to steal my money and close my account in 30days. Disgusting! Do not use this site!!

Deposited and withdrew no issues THE FIRST TIME! Try do it a second time 🤣🤣 they do not let you! It’s they want statements proving deposits etc! You give them the documents they get rejected 24/7! Also they lock your account for safer gambling all the time whenever they feel like it!

Here is another 1 star review! I deposited it over £400. I won £1800 and then requested to withdraw my funds. 2 days later and the funds are missing. Not in pending and not in accepted. Spoke with live chat and they advised that the withdrawal failed! Now asking for my bank details! Which they already have. Stay well away people!

EDIT! They have now blocked my account! They are 100% a scam. I have escalated to ecogra now to investigate them!

I signed up yesterday, deposited £100 using Applepay, I withdrew £771 winnings and it was in my account within 24 hours. I didn’t have to send no documents or nothing like that. However I was a bit worried at first after reading these reviews from people recently. But I have only had a good experience.

ABSOLUTELY AVOID AVOID AVOID!!!!
Deposited and withdrew no problem whatsoever the first time.
Deposited again, won £1500 tried to withdraw it to find my account got locked! Was told multiple times id still get my withdrawal etc. They wanted documents so I sent them in they kept getting rejected! Kept going on chat saying what do I need to do they kept saying refer to the email. Not to mention it takes over 2 days for you to get a reply! Anyway end of the story they only gave me £380 and confiscated £1120 then closed my account! I tried to find out why all you get is refer to the email. AVOID!!!!!

Lack of communication. Refuse payouts when you win. Taking them to the gambling comission. Fraud

well 8 days on from my 2 withdrawls the money finally arrived in my bank this morning after producing bank statements and changing bank account midway thru the process, gave them the new account number swift code etc and no problem, customer service was a bit automated but polite, will not be using any white hat gaming site in the future though, its too much hassle getting your money back

Dreadful experience when withdrawing money, same experience with karamba casino also owned by white hat, initial withdrawals always fail then they ask for bank statements and from there you have to beg for your money, I'm currently on day 5 after withdrawal and same old answer on live chat, it's been processed, I got caught out while depositing not reliving it was owned by white hat, trouble is my bank account changes on Tuesday and I will have to go thru the same shitty process again, please avoid at all costs

Well I better write off my winnings based on reviews ffs, why are regulators letting these companies have a place in this domain

Was couple deposits total per that night 1300£ , from last deposit i win 4000£. Next day they ask bank statement i send them,day later they writting they are not sure about clean money/where they come frome etc.
I said i can aprove everythink, but they just send me back last deposit and ban account without any reason.
Before i was playing and they withdraw everythink after bank statement check

sent all docs in and where all ok .then i did a deposit and ended up winning cashed out winnings told now i needed to send all my bank details including the BACS as this scamming company said when they sent payment back on my card it was rejected so i needed to send over all the bank details including the bacs/swift ,did all this then my account is suspended. PLEASE DO NOT GIVE THIS SCAMMING COMPANY PART OF WHITE HAT YOUR MONEY AS YOU WILL BE RIPPED OF BUY THE +ANKERS LIKE I HAVE BEEN....BE WARNED

Terrible site !!!
Be warned if you join through the offer page it doesn’t mean you get the offer even though it literally says join here to get offer ! Apparently you have to also tick a box which is hidden ! Lesson learnt !

Won 5k on the big bass 1000 but apparently not allowed to withdraw because I was new and it was the bonus for new players. Played it on well known good games got absolutely 0 no bonuses no nothing. Won't play again worst site ever

Seen dream vegas advertised multiple times and seen they had a welcome bonus offer with free spins so thought I'd give them a go. Clicked on the link stating the bonuses and on there website clicked through the offer but never recieved it, contacted customer service and apparently I didn't tick the box on the deposit page stating I wanted the welcome offer every though I clicked on the offer on the page that takes you to the deposit page. Apparently they can't do anything about it!!!.... we'll I can, I can take my custom elsewhere!. Thankfully I won a little so i was able to withdrawal the same amount as I deposited. So at least I dont lose out, they just lose me as a customer. Hopefully my withdrawal is paid out but reading the reviews that seems to a complete pain for some. Like others say.......Stay away!!!!