Dreamvegas Avis 435

Please think twice before you spend your hard earned money! I REALLY wish I had read the reviews on here before I did.... I opened my account, completed the ID check, played, lost then won. Decided to withdraw, and then as soon as this happened they want everything. I have provided, 2 x utility bills, front and back ID, then they want a selfie with you holding the ID, then they wanted bank statements. This showing the payments coming from my bank account to theirs.

Now under the gambling commission rulings it states they are not allowed to withhold a withdrawal when they were able to check ID prior. Which I add ID had been received.
It also states unless they suspect money laundering then they should not be asking for ID photos as a selfie.

I have contacted support so many times. Emailed support. Contacted accounts and still it is showing as 'in review'.

The stress is unreal!

Such a shame as the website is great. Good choice of games and could've been great. But the bitter taste this has left is awful.

I will of course rectify this review if the funds are correctly paid to my account as I'm legally entitled to. I played with this company in good faith.
If this matter is not dealt with by tomorrow then I will be raising it with the regulatory body to review their license. And action it with IBAS.

I wait in anticipation that this gets resolved.

Hopefully will update on the 8th November with some positive feedback!

***Edit- still no payment. Apparently it has been marked as urgent, complaints team notified. Next will be the gambling commission and IBAS.

Updated 9/11. - after a long few days the withdrawal has finally been paid. Never known so much faff! But there you have it... Make careful choices people

As has already been stated, they will hold onto your money and refuse to answer why it's taking so long.

I’ve deposited £250 and won £18000 and days of hell emailing sent all proof even though account was already verified no response on email get cut off live chat they paid £350 in 3 different payments and held my highest ones

Spend spend spend they don't give you a peanut to say thanks for your custom no free sports bets when you've spend in excess of £2000 in months so from now on I'm boycotting it I'll spend my money where you get weekly free bets and if you read this don't give me that it depends what promos are on and all that ...you out your discretion the promotions team should look who's spending what and say oh we will treat him or her to few free bets but no .....anyway it took me 4 months realise what a mug Ive betting playing here and betting here .... lukeskywalker12332 I'll be deleting the account so that's a few grand every few months down your company will miss cheers for making me feel valued NOT

Came across this looked abit appealing a lot of different games. Deposited around 2k went all good now that I want to withdraw it feels like it’s taking forever with alll these checks hope I get my money from them it’s been 5 days n it’s still in review hope for the best will update once receive the payment.

7 days later payment received after endless emails n chat services.

Came across this site by accident last weekend, wanted to play a particular slot I've not played for years and they had it. Did well won £800 - made a withdrawal, nothing 2 days later, read the reviews on here, started to panic - I've been scammed thoughts in my head. So lets be sensible these sites have to follow rules and regs for our protection, of course I had to send I.D etc for anti laundering rules, wouldn't except my proof of I.D (driving licence) knew it wouldn't as image was poor, do not think it is this company's fault more the firm that do the I,D checks for them. So day 3 of pending withdrawal customer services email me to say I.D not acceptable, I reply with I.D images - they confirm accepted, day 4 still no funds returned, getting worried, so contact them via live chat - took a whole minute to reply, yes I was nervous convinced I'd been scammed due to reading reviews on here, for those 60 seconds it took for them to come back to me, Confirmed I.D proof of address had been received and bear with a couple more days to receive my winnings. 2 hrs later funds in my bank (perhaps they needed a nudge, who knows) played again tonight, turned £3.00 into £200 withdrew £200, funds in bank within 5 min. Not the easiest of sites to navigate if your looking for free bonuses / cash etc, no idea where my free spins or sign up bonus are, but sure i will find it in the near future. But bottom line is site has good choice of games and pays out better than some larger names in my opinion, seems to me some people gamble what they don't have and panic if money not back in bank by next day, this is not a quick win quick pay site, but seems to play a lot fairer than others that give an initial winning streak and then suck your money up.

AVOID! just like everyone else in the reviews, if you don’t want to wait forever to have them give you back your own money then AVOID! you’ll be given a timeframe which will be then extended on their choosing depending on what stipulation they ‘dream’ up. I deposited & didn’t even bet, instead tried to withdraw my own money after finding their new customer bonus misleading, imagine what they’d do if you actually win.. coming upto 48 hours, will update accordingly with further reviews. Please AVOID!

SCAM SCAM SCAM

Having the exact same issue as everyone else! Said the withdrawal was processing, then noticed it was no longer in pending withdrawals and also had not been returned to my account. Went on live chat and was told I'd recieve an email from the accounts team sometime around 1am (very specific and unusual!) I did receive this email asking for bank statements as apparently there was an issue with th3m sending the money into my account (never had this problem with more reputable sites!) I'm now waiting for a response to my bank statements and can tell from these reviews there will likely be another hoop to jump through! I will be taking it further if it is not sorted out today so will update you all

UPDATE***
So the initial withdrawal was started on the 25th of September, today is the 29th and I've received an email saying the withdrawal has been put through again. This will be pending for 2 days and then take a further 3-5 days to go into to my account. That is unless they decide to tell me my bank has declined an incoming payment again 😂 in which case it will have been potentially close to 2 weeks when I get my withdrawal. Will update again!

Recieved payment yesterday afternoon after 5 days of what felt like having to hound live chat.

In my opinion, stick to the more we'll known sites that pay out instantly

Dream Vegas is nothing more than a shady scam operation dressed up as a casino. I’m writing this so no one else falls into the same trap I did. Please, for your own sanity, avoid this site like the plague.

Here’s what happened: I deposited my money, played fairly (no bonuses, no loopholes, nothing dodgy), and when I won, I tried to withdraw. That’s when the nightmare started. Dream Vegas suddenly decided to confiscate everything – my winnings AND my deposits – under some ridiculous “bad faith” excuse. It was total rubbish and had nothing to do with how I played. In reality, it was just a cheap excuse to rob me blind.

Their customer “support”? Absolutely useless. Rude, dismissive, and clearly trained to stonewall players until they give up. Every reply was a copy-paste template, designed to delay and frustrate. They didn’t care about facts, evidence, or fairness. All they cared about was keeping hold of my money.

I refused to let them get away with it. I took my case to eCOGRA, the dispute resolution service. And you know what? After nearly two months of stress, wasted time, and endless emails, eCOGRA forced Dream Vegas to cough up my funds. Only when regulators got involved did they finally return my money. No apology, no explanation, nothing. Just silence – like they hadn’t just tried to scam me out of thousands.

Think about that: if I hadn’t escalated to eCOGRA, Dream Vegas would have happily kept everything. They would have literally stolen from me and moved on to the next victim. That’s not a casino – that’s daylight robbery.

Dream Vegas should be avoided at all costs. They are a disgrace to the industry. They prey on players, hide behind shady small print, and treat customers with contempt. They only pay when they’re forced to by outside regulators – and even then, they drag it out for months hoping you’ll quit.

If you value your money, your time, and your sanity, do NOT touch Dream Vegas. I wouldn’t trust them with a single penny. There are plenty of honest casinos out there – this one is a scam factory designed to take advantage of people.

Dream Vegas = Scam, Fraud, Thieves. Stay away.

I won 240 pounds and been waiting for 4 days sent them all my id now they locked my account and told me I never had any winnings. They rob from you avoid save your money from them

After reading the reviews I wasn't expecting much but my experience was great,although the withdrawal processing time is longer then most I got it pretty much instantly after

Omg can’t believe how scams are this site is , be away from it please

Crooks, disguised as online gaming platform operators!.. How they even managed to obtain a gaming license, is beyond me!.. They don't even pretend anymore, in hiding their coniving deception, and you would actually SEE the DIFFERENCE in motion, with which their reels start spinning, God forbid you win just a tiny bit of money.. It's downhill from there on.. Their site is also one of the worst, in terms of Internet speed!.. You'd be better off donating your money to the Dog and Cats home, than wasting it, playing on this site!.. I mean, even if one was just playing for fun, the ratio of your loses, compared to the amount of times the reels might just feel sorry for you, and just decided to spare you just a little bit of change in return, and as your winnings.. Forget winning anything again, afterwards!.. Ridiculously criminal.. AVOID THIS ONLINE GAMING PLATFORM, AT ALL COSTS!

I am confused 😕 about the bad reviews for this Site I have had multiple withdrawals and never had a problem the live chat 💬 gives a speedy response much better than any other gambling site I have played- I think the Game opinions are fantastic and am one extremely happy customer- ⭐️⭐️⭐️⭐️⭐️

Worst gambling site I have ever visited. Worst customer service. Their 'promotions' are bogus, effectively asking for huge amounts of wagering to win small bonus amounts, and this is not clear when signing up. AVOID. Will contact directly for a refund, then Gambling Commission if I do not get my refund.

Update over a week later of trying with draw £5100 they closed my account tryed to tell me ther sending me £130 which was an absolute joke then tiday received an email sayin ther sending me £1466 which I have now received but Wher is the rest £3644 I’m so frustrated and confused just pay me my money grrrrrr ?update one month later nearly and nuffin just hoping ecogra sort it out

Do not use this online casino they will happily let you sign up with no checks or not even a confirmation or welcome email and let you deposit as much as you like but as soon as you want to withdraw then the problem starts, I was depositing money and the games was just not paying out or even getting a bonus soothing just felt off about it so I withdrew my £20 seen as that the minimum withdrawal and deposit amount and now they’ve withheld the £20 saying it couldn’t be processed so with with a different department ect my advise is stay away as it just feels off they’ll happily take deposit after deposit but will get you on withdrawals and that’s even if your lucky enough to get any money back as the bonuses seem non existent. I could understand if it was a large withdrawal of hundreds or thousands but it’s £20.

Registered deposited £300 altogether finally got lucky on my last £50 went up to 885. Withdrew the money.Been asked for statement from my bank twice which I gave them. Then saying payment got rejected by my bank, contacted the bank no payment got rejected. Funny thing is when I asked them for evidence (screenshots) that they’ve sent the money to my account, no reply, now there telling me to give another bank account under my name, payment in review for last 2 days.still waiting 7 days and counting 🕞

long story short… don’t enter this site ⛔️

Created a withdrawal of €200 just yesterday the 28th, i wanted too find out if my withdrawal would still be processed if i closed my account so i spoke too Kelly from live support, she told me too provide my details and she would be able too answer the question bit instead closed my account without answering my question, got my account back opened today and live support have told me my withdrawal can take up too 72 hours too be reviewed and 2-7 days too send too my bank, by far worst online casino i played on, way too long withdrawal times and a 10 year old child would be more use as customer support.