Dreamvegas Avis 437

Layout and everything is fine but customer service is diabolical, live chat never has a agent ready to answer, first time i was on live chat took 1 hour for them to respond which was fine because of “high traffic”. But then after that following few days i tried maybe 3-4 times sat waiting for 2-3 hours and never a single response or message back from an agent. I also sent countless emails asking for updates and pestering them for a response but never got a complete response where we could have a conversation and figure things out. All was sorted out and got reply and withdrawal 8 days after first requesting to withdraw. There alot of people saying “scammers”. I wouldn’t quite call them scammers but they definitely know what they’re doing with longing requests out. For reference i think i deposited 500 into account and won 200 sports betting then attempted to withdraw 550 and then got asked for docs. I completely understand the KYC of asking for docs and verifying the withdrawal but in the speed everything is done it’s very unprofessional. Reason for 2 and not 1 star is really just because i finally received my money without having to further report this. But wouldn’t recommend using this bookie especially if you sports bet with semi high stakes (around 100-300)

I joined up played for a few hours. Put about £150 in and tried to withdraw £750 via bank transfer. They locked my account and told me they were confiscating my balance. I keep emailing and they are ignoring me. Absolutely shocking. They are a scam.

GUYS PLEASE DONT DEPOSIT THEY WONT PAY YOU ITS BEEN 12 days now they sent a mail my all winnings got cancelled they return which winnings minus deposit so please be aware its not a genuine site to play my humble request don’t get in trouble thanks

Terrible experience. Waiting still for withdrawal...
I requested my withdrawal (200£) last Saturday. Something when wrong and they ask for bank statement on Monday...
Now it's Wednesday and no answer, nothing...
I'm amazed

Avoid at all cost, open account deposit won £400, withdrawal took 10 days after 4 emails and hours wasted on live chat, verification docs sent within 24 hours of opening account and account was sitting as verified no reason for the delay and some of the excuses the live chat came out with was embarrassing

Lots of bad reviews but I've had a decent experience and still use them. Withdrawal could be quicker, otherwise I'd give 5 stars

So I joined the site. Took no bonuses nothing just played with money I deposited. Total deposit around 2k. Withdrew 5400. Took 12 days of endless messaging and had already sent all documents over. Constant delays. They then shut my account and refuse to pay winnings. Absolute joke. I have written a formal complaint and expect this to be rectified with my winnings paid I wil then be closing any account with there company.

Really bad site asking for personal documents information before they pay my winnings .Dont use these they are scammers stay well clear . There are plenty of off other gambling sites out there

Hardly any game play, hardly any wins to withdraw and customer service is bad! Very polite but hasn't replyed back with a solution to free spins not awarded. Wouldn't recommend tbh

This is a scam , dont deposit because they dont pay you

dont bother playing with these horrible scammers there are better sites to play, i deposited £200 withdrew £700 never received my money now they locked and close my account , they dont reply to my emails . i am taking legal action against these horrible scammers . deposit is very easy to make but regards withdrawal they dont wanna pay you back! still not paid me ignoring my emails!!!

Great platform. Good choice of games. Always make payments on payouts, albeit sometimes delayed any a couple of days. Great experience so far - with good bonuses.

These guys are so bad its unreal. They hold withdrawels and do not contact you. Once you get in contact with them it takes them days to tell you what they want. Even when you give them the documents and its been a week you have to chase them multiple times and then they request more documents! They then ghost you again. Its like they are doing everything they can to withhold money. Its so poor and how they get away with it is beyond me.

Waste of time even trying to get a daily bonus as the bonus includes spending £20 or £30 deposits first.. ent no such thing as a freebie or treat with this site.. quick to take money but have never had a reward.. even when I've deposited £20 I didn't get the reward, still waiting lol

⭐ 1 STAR – EXTREMELY POOR AND DISAPPOINTING EXPERIENCE

Based on my experience, Dream Vegas is a deeply frustrating and poorly handled platform. My account was locked without any prior notice, and I was given no clear or timely explanation for what was happening. Being suddenly unable to access your own account or funds is unacceptable on any service, especially one involving real money.

Customer support was slow and ineffective. Responses, when they arrived, were vague and repetitive, offering no meaningful clarity or resolution. There was no transparent process, no clear timeline, and no sense that my issue was being treated seriously.

The overall experience gave the impression of a system that works smoothly only when deposits are being made, but becomes difficult and obstructive once questions are raised or access is restricted. Whether intentional or not, this creates a very poor level of trust for players.

Policies may exist, but they are not communicated clearly, and the lack of straightforward explanations leaves customers feeling ignored and powerless. This is not the level of service anyone should expect from a licensed online casino.

In summary, my experience with Dream Vegas has been stressful, disappointing, and confidence-destroying. I would strongly advise others to think carefully before using this site.

✔ Account locked without warning
✔ Unclear communication
✔ Ineffective customer support
✔ Overall lack of transparency

I would not recommend Dream Vegas based on my experience.

Spent over £200 on this site and nothing! This casino should be taken down!! Disappointed ☹️

I won 3750 the week be4 thisbi won 3150ntheybpaid out no problem now they want sow be4 they pay out why should i send in my sow im dealing with other sites yrs never had this problem I just keep seeing bad reviews for dream.vegas they want to pry into my privacy be4 paying they take your money quick enough

So the website is great. The features, the games and live support are top. Now the withdrawals oh lord terrible. If I get my money this week I’ll change to 5 star. I won a large sum of money a few days ago. My account was all verified prior but yet they tell me my bank rejected my payment and I need to send a bank statement which I’ve done and had no response. I’m giving them another day and then I’ll have to take action, no other site I’ve used has ever had these issues. I wish I’d seen these reviews prior … still holding out hope

** Update, so finally got the payment after a lot of messing around. Took about a week but they do pay just slowly. The customer service live chat is a great help. I’ve given it 3 stars as withdrawals are a nightmare but everything else is 5 star

Closed my accounts saying I cant afford to play, absolutely ridiculous if I couldn't afford to play then I certainly wouldn't be doing only just recently started to play online casino games all because I have a ccj in my name that I choose not to pay due to been contested it has nothing to do with you and I should not be punished by having an account closed down it's all good tho plenty of others who let me play so it's your loss next time keep your business as business and don't delve Into my personal life and presume Im a vulnerable person 100% not the case I have a full time job and pays well I don't drink and I don't do drugs at least have the courtesy to contact Me and ask if ok to play and see if i would like any limits in place not just close my account down days after taking my money

please don't use after I'd check and address verification they let you play then when you withdraw , they refuse to pay saying need payslip , bank statement so disgusting .please stay away.