Dr Frank's Weight Loss Clinic Avis 

I have used this product for 3 months. It does not work for me. I have tried to cancel and this as not been listened to and more money has been taken without my consent

Take your money and don't deliver.
Took £245 from my account for subscription on the 29th of April and still in am yet to receive product. Countless emails to various email addresses with no response received.

THEY ARE A SCAM. AVOID LIKE THE PLAGUE. I COMPLETED THE APPLICATION FORM, THEY TOOK MY MONEY, THEY CONSTANTLY REQUESTED FURTHER EVIDENCE, WHICH I CONSTANTLY PROVIDED, THEN THEY DECLINED MY APPLICATION, STATED THEY WOULD REFUND BUT DIDNT. IT IS IMPOSSIBLE TO CONTACT THEM BY PHONE AND THEY IGNORE EMAILS. I NOW HAVE TO GO VIA MY BANK TO INITIATE A RECHARGE BACK TO MY CREDIT CARD BUT THIS WILL TAKE MONTHS. THANKFULLY I HAVE EMAIL EVIDENCE STATING THAT THEY WILL REFUND AND ALSO MY EMAILS TO THEM WHEN THEY DIDNT PAY WITHIN THE TIMESCALE. THEY ARE A COMPLETE RIP OFF.

Company closed its last website down
They are only doing video call consultation now and will tell you the price during that call
No clinician registration number on the site and no tel num
All very suspicious as before
Buyer be very aware please giving money to this site DR Frank's

Avoid! A failing service who are not transparent about their failings. Google it for yourself and see the information thats publicly available, particularly on the CQC website. I have had many issues from constantly changing prices (don’t believe what you read on the website!), to, paying for 3 Mounjaro 15mg pens at the start of April 2026 and receiving no product. The company no longer respond to emails and disconnected the phone line. There’s a lot more to be said about the company but after being with them for approximately 2 years (with a break in that time), they had a lot of money from me and the whole service and treatment has left me with a lot of questions over pricing, efficacy of the product they have supplied and persevering with treatment continuously impacted by supply issues etc. I feel sorry for the staff but the whole thing is very unethical in my opinion and all working within this service are aware that they are taking orders they cannot fulfil

Shockingly bad.

I placed an order with Dr Franks which never shipped so I asked for a refund repeatedly. No one responded so I raised a dispute with PayPal.

A couple of weeks later Dr Franks took the money via PayPal for the next item as apparently I had a subscription.

I immediately emailed them to ask for it to be cancelled since the first order had never shipped and I still had an open dispute with PayPal over the first order.

The same day PayPal closed the dispute in my favour, and then Dr Frank's communicated saying a refund had been issued and they were glad the issue had been resolved amicably.

So I replied asking about the new (repeat) order that I wanted to cancel and this time they actually replied stating the money had been taken but they would issue a refund if I liked, so I replied and said 'yes, please go ahead and refund me'.

Since they no refund.

So I raised a dispute with PayPal again.. and now I'm stuck £288 out of pocket.

Unbelievable.

Awful. I have used them for over a year. Then April hits, and I get an email to say order being processed. It wasn't. It seems that is the pattern for the existing customers - it all goes wrong around end of March/April. I have emailed three times since and I have had no response. No responses to their social media accounts. Trying to go onto my portal to cancel my recurring subscription. I can't, their dashboard is only aimed at trying to grab new customers. I have never had an experience like this, it is criminal how they have taken my money and not provided a service, but are on the pull for more customers. They have had to make an objection to being struck off Companies House (a matter of public record) so clearly all is not well with the business.

I cannot believe after 1 successful delivery I then referred this service to my friends and family because the 2nd order was non-existent and they have not responded to any of my emails.

My partner and I ordered Mounjaro and have been left completely in the dark regarding our orders. My partner placed his order on 23 April and, more than 6 weeks later, it still had not been dispatched or any update given.

What has been even more frustrating is the complete lack of communication. Multiple emails have gone unanswered, I EVEN LINKEDIN MESSAGED the staff there and there has been no update on the status of the orders.

We have requested refunds due to the failure to supply the medication and the lack of communication throughout the process.

Based on our experience, I would not recommend Dr Franks. The delays and lack of customer support have been unacceptable.

TAKEN OVER £500 FROM ME WITH NO MEDICATION EVER SENT OUT. IGNORES ALL ATTEMPTS AT COMMUNICATION!!!

SERIOUSLY AVOID AT ALL COSTS

There seems to be a theme here with terrible service. I was a satisfied customer since September 2024 - their website/account portal was a bit patchy (not displaying all the orders) - but they sent their check in emails gave you choice of increasing dose or not, prescription emails were issued and pens arrived, emails to Enquiries email were answered, my last contact was April after my last subscription ended. I moved to another brand of medication and have been waiting since April 9th, their website has changed again the account Portal is even worse and now I find their website only shows “clinician led” customers. So they’ve changed their whole business direction but didn’t think of telling all their “self-directed” customers and leaving us stranded, I emailed Enquiries email no acknowledgement- emailed again a few weeks later and got an auto reply advising Enquiries shouldn’t be used and to use Orders one or Complaints - I emailed Orders one but nothing as yet. I paid with a credit card so I’ll start raising a dispute with the bank as don’t expect to get money back from them.

Customer communications is good! The orders were on time

It is impossible to get through and speak to anyone. All enquiries are directed to email but noone responds. Absolutely shocking customer experience. Actively looking for a replacement service

Terrible customer service. They will take your money and take months to fulfil orders whilst not responding to any communications. They are now trying to force you to use the more expensive pathway options which they are guaranteeing to fulfil within 48 hours. They have taken subscription payments from me in both April and May and not dispatched either delivery and ignored all emails requesting the prescription be posted or refund issued. Avoid at all costs

Had appointment with Nurse on 15/4 who approved my 7.5mg pen. Paid for the pen on 15/4. Follow up appointment with nurse on 17/5 who was embarrassed that I hadn’t received my pen. She said she would chase up. I’m going on holiday on 11/6 - unlikely that I’ll receive my pen. Will have to order elsewhere.

Sent 5 emails asking for updates on my pen - 0 responses. Telephone system doesn’t work. Any tips on escalation!?!

Not good communication.

This company is a disgrace, I received the first order fine, second order was late and I to chase via email. Ordered the third month on the 3rd May and nothing, taken the money, several emails no response and has messed up my dosage. Tried to go on manage my account as I am on subscription and the page doesn’t exist. This is a con, scam, down £158.00 and no mournjaro. Completely messed up my weight loss plan. DO NOT USE THIS COMPANY!!Still no response, it’s disgusting

SCAMMERS!!!
Fast enough to take my money, sent endless emails, all were unanswered. No phone number to contact anyone. Still nothing 6 weeks later. They have stole £172.50 from me.

I am going through my bank to try and get my money back.

SCAM SCAM SCAM SCAM SCAM SCAM

Made an order, never received it. Kept getting emails to say I moved to the next step.
There is no phone number to contact anyone. My emails were just completely ingnored.

DO NOT BUY FROM THIS COMPANY.
Your basically just giving them your money for nothing.

Have used these before and had no issues. Placed an order at the beginning of May and received a response to inform me that I was eligible and would receive my treatment. Nothing arrived! A week later another email informing me I was not eligible and would receive a refund. Now at the end of May and still no refund. Their site is conveniently ‘down’ and has been for weeks. Avoid this company at all costs

Waiting mote than a month for my medication.

NO CONTACT WHATSOEVER!

It's a disgrace to treat customers I this manner after you were very quick to take an additional payment.

Blaming it on a staff error and to gave the odacity to say not refunded yet.

Do not deal with them at all they are not transparent in any of their dealings.

Péssimo! Não tem suporte ao cliente, não entregam o produto!