Dribbleup Avis 

We got the ball after some issues with delivery - for which they sent a replacement ball and now they are sending a return label for the replacement once it arrives since the original ball has been found and delivered by the delivery company they used (thanks, Canada Post). DribbleUp’s customer service and support and the kindness and professionalism of their staff are spectacular. We were well aware of the subscription portion of the purchase as it is outlined in their purchase agreement, highlighted on the payment page, and reminded of in their shipping and delivery emails. My kids started training with it and have been so engaged and so impressed with both the drills and the live coaching sessions. My daughter’s footwork has already noticeably improved! Highly recommend this product and the training app and program it comes with.

This was purchased as a gift for my grandson.I just realized they are charging me for a subscription monthly. The box had absolutely nothing in it to activate or know how to use it. Now he would like to begin using it and come to find out he never had anything telling him how to use it! Reputable companies do not do business like this!
DO NOT BUY FROM THIS COMPANY!

This company is criminal. I purchased a Christmas gift & now I'm being charged $20/month. They have a link to stop payment but they charge $14. I sent them a letter to stop charging me, the letter was returned because the address does not exist!

So far I am pleased with the product. I was aware that I had to pay for a membership as it was mentioned during the checkout process. That can add up overtime so I don't plan on keeping it long term. I just wanted my son to get some practice before joining a league as he has never played soccer before.

Just did my taxes and saw a dozen high charges from DribbleUp I never authorized or even noticed until now. The ball was a gift. A physical product. At no point did I knowingly sign up for a subscription—and definitely not one worth hundreds of dollars over time.

They found a way to quietly pull money from my account for months without my knowledge. No warning, no meaningful notification, and no use on my end. Not once. Just steady billing, hidden in the background.

I feel taken advantage of. The charges were high, and the fact that it went this long without any clear consent or communication is unacceptable. Watch your accounts closely—this felt like a trap.

Problem worked out. No problem.

I like the product. My son has greatly improved his skills. Their customer service is awesome as well.

I bought it as a gift from my nephew and my niece, but I didn't know I was being charged with the membership. When you purchase the dribble products your automatically start upon receivement. Even though you're buying it for a gift. Please keep that in mind when you're purchasing dribble up products.

I recently purchased a Smart Basketball and a Smart Soccer Ball from Dribbleup. Before ordering, I saw several online reviews and even a news article that mentioned a stand being included with the Smart Soccer Ball. Upon receiving my order, neither ball came with a stand. When I contacted customer service, I was initially told by "Ellaine" that stands were never included with these products. This was demonstrably false based on my research. It took multiple emails and providing evidence before they acknowledged that the inclusions had changed. While they eventually offered a discount on purchasing the stands separately, the initial misinformation and the lack of clear, current information on their website regarding product inclusions was a significant disappointment. This experience required considerable effort on my part to clarify and resolve. Potential customers should be cautious and verify directly with customer service what is currently included with their order, as the website and older reviews may not be accurate.

They are just awesome.

Ordered this for my son for Christmas as a basketball. The ball is very hard to dribble compared to a regular basketball, making the drills kind of pointless. The recurring monthly charge is very high, and they automatically sign you up for it the second you buy the thing. When you try to follow their directions in their emails, the pages the links take you to aren't correct. They're also rude, and super frustrating to work with.

Not worth the outrageous price of the membership. Ball tracking is terrible and the app is poorly designed not or easy to use or good. The skill leveling more than rec soccer. Haven’t seen any imporvement. Signed up thinking I was getting a year membership and got charged the next month. Don’t waste your money. Oh and the ball feel cheap and waste of $99! Stupid subscription based platform aimed at scamming their customers.

My wife purchased the soccer ball for my nephew over 3 years ago. She had no idea she signed up for recurring monthly charges. Finally, she canceled after I brought this to her attention. No need to hear a response from this company about how they make it clear and up front. As you can see from many reviews, this is a common deception reported by a multitude of duped customers.

Make sure you read the fine print..... I didn't and luckily noticed a reoccurring charge on my credit card... I purchased this for my grandson, and did not see the ongoing fee. I think this company needs to be more transparent with their extremely high monthly charges. It is a very cool concept, but I would not have purchased this knowing the ongoing subscription costs.....

My son had the program and the ball almost a week and he loves it

If I could rate this company -10 I would. I bought this basketball for my grandson for Christmas. We have not had a chance (it is Feb 4th) to install the software on my grandson's phone. We have not installed or opened the software yet. It was on my bucket list, but the family has been battling the flu ever since Christmas and we just haven't gotten around to it - So I received threatening emails from this company because the billing did not go thru. I had my credit card compromised and I had the card cancelled and I did not update my new info yet. After I got the 2nd threatening email from them - I told them to CANCEL. I do not appreciate being threatened or bullied. Can't tell you how the program is - because we never had a chance to try it out. If they just would have waited a little longer until I had a moment to install the software and create the log on info - I probably would be a long-term customer - but I will not tolerate threats. I do not recommend this company. I do not recommend buying this basketball. They are impatient and try to bill you whether or not you have had the time to set up the account. Its not like we were never going to set up the account - its why I bought the stupid ball to begin with. My thoughts, if this is how they treat customers -they can keep it! I will find something else for my grandson - actually, there is a basketball that helps them learn how to shoot. I will buy that ball. This one is going in the garbage.

My mom bought a dribbleup basketball, which was very expensive, and now it’s a whole week late for shipping! I am extremely disappointed. I’m just a kid!!! Can’t they do anything about this? Don’t bother wasting your money on this terrible scam. I am still waiting for them to deliver it. I was so hyped about this and thought it would help me practice more, but I don’t even know what its like!!! Stay away to avoid flushing your money down the drain.

They have designed a user experience that makes it extremely easy to sign up, but nearly impossible to cancel. I simply could not locate my account, nor could I reach someone to try to cancel. After several attempts, I have to notify my credit card to put a stop to their charge.

UPDATE: After spending time with their customer service on line, and giving them my payment info, they were able to track down my account and cancel it. However, they could have avoided all of these problems if they simply do one thing: show what the 'customer ID' is on their APP, and allow the user to look up their account info using their customer ID. This will be able to solve all of the above problems that I have mentioned. The fact that they didn't, and yet make you jump through the hoops (and spending the time) with customer service just to cancel a recurring charge, still leads me to believe that they intentionally make it hard for you to leave their service, and so my original review stands.

I canceled my account 2 years ago, not aware a 2nd account was made by a child in the home until recently. When I requested a manager, as it is clear a child made the account by the username and email, they said there is not a manager and they will not refund me for the account my 7-year-old made.