Dribbleup Avis 

Excellent communication and fast service. Thank you!

After purchasing 2 soccer DribbleUp balls for my granddaughters, I learned that they were designed to be used in conjunction with a monthly membership fee that I could not afford on a fixed income. It took only one email to cancel the subscription, get a return label and return the balls with free shipping. Seamless and simple.

Thank you folks so very much a fantastic idea I bought a basketball and soccer ball for two girls they love it. They can’t wait to get back at their games in school and sports clubs. It has helped them immensely with their confidence playing.
As for the product it is both eye catching and very well made. Kids absolutely love the colors makes it easier to see on screen. It is a little difficult to follow on just an iPhone but absolutely great on a tablet or iPad. It hasn’t impaired using DribbleUp just makes for easier viewing especially outside.
Customer service was fantastic and couldn’t be more helpful. I ordered the product early November but didn’t want the subscription to start till Christmas Day it was exactly as planne. There was a little hiccup when registering second child but I honestly think it was something I did either way company was very apologetic and it was rectified within minutes.
I think this to be an awesome concept and product the girls love it and also agree it has helped them with their game and makes it fun to practice even without a teammate.
DribbleUp keep up the good work I look forward to other products from your company.

Turns out my wife ordered the basketball and somehow signed up, thinking she was just putting in info for buying the ball. They could not find it because it was my wife’s email and not mine. Finally got the credit card ok. But, too many people have showed this same sign up problem so it would be good to show an easy way out after buying the ball. Thanks

It's a really neat concept but unless you have a tablet, It's hard to follow along as instruction and tracking are done through the app.

Customer service is fantastic.

Got here on time! Had trouble setting up but I’m not techie! Thank you for your support! Once set up my 6 yo grandson had a blast with the tennis racket !!! The dribble up yellow sign became undone and I’ll have to check what that means ! Thanks

Had a slight issue with the dribble up basketball, the company promptly fixed the issue and my kids love playing with it and training!

Our grandson is 13 he looooved the dribble basketball!
I am
In process of exciting his glove I’m
Embarrassed to say as a sports nut all sports lol
I ordered a right hand glove when I knew it should’ve have been a left he is right handed
I cannot express the kindness and quick response to all my ?????’s
So professional but also extremely kind
I know I’ll be ordering other stuff from
Your site as I have a 5 year old right behind his brother 😁👀
My return label was sent promptly for the glove unfortunately with holidays I will be sending it bk tomorrow’s Fri the 3rd
Ty Ty Ty again so very much
Blessings for a prosperous healthy safe New Year
If u had a 10* I would give one
Ty Ty ty

Terrible customer service. I ordered the product in Dec 16th and the arrival date was supposed to be Dec 21st. After the 21st came and went and I checked tracking info and it was pushed to Dec 26th which was going to be too late. I contacted Dribble Up several times via chat and asked for an expedited delivery. They disregarded my proposed solutions and just told me there is nothing g they could do. I asked to speak with a Manager several times and finally they agreed one would call me on Dec 23rd but no one ever reached out. I would recommend competitor’s product so this does not happen to you.

My son got the basketball and loves it!!! No problems! The only thing is more work on dribble under the legs is what he asked for at 9. The customer service is amazing!

My name is Joie and started using DribbleUp equipment which hasn’t been an issue for me. Even their customer service has been helpful. Only thing I wish the equipment would offer more coupons for the full price items. Because as someone who works part-time relies on discount items.

Years of sneaky recurring charges that they don't make easy to cancel.

I ended up needing to exchange a soccer ball for a basketball because by the time my son was going to get the gift he had changed his mind. I was originally nervous about the exchange but their customer service was amazing. Very smooth process and I was kept well informed during the exchange. Can’t wait to continue using our products!

When I placed the order, it mentioned it will be delivered before xmas. But you dropped off the package on Dec 22 and blame USPS but you guys should have dropped it off earlier. If not you should use priority post to keep your promise. You mentioned that you have no control over the warehouse then shouldn't have mentioned that the item would be delivered before xmas. When I contacted the customer service, you guys don't own it up to your mistake and keep blaming USPS for poor handling of the order. It is very bad business practice!

Absolutely terrible. Ordered our first basketball on December 16th, got an email with the wording ‘your order has shipped’, only to find out several days later, that it didn’t ship! A label was created at USPS facility but the item never made it there! So in all actuality not really shipped. Customer service rep advised on 12/20 to reorder, she would refund previous order, and for me to order express shipping on new order. She stated, and the website stated, it would be DELIVERED 12/22! It is now 12/22 PM and no it has not been delivered. The company didn’t offer to cover the express shipping, offered hardly any assistance, only false promises. I contacted another rep yesterday, I had to pull information from her, and she provided me incorrect information. Total disaster of customer service and their knowledge. Their logistics are awful!!! If they mess up, they should fix it in some form or fashion. The second rep telling me ‘I hope it gets there before Christmas.’ Terrible.

This order was to go to..Renee Blade at PO Box 295, Elysian Fields, TX 75642. IT IS a Christmas gift for twins granddaughters! Very Upset

I did not realize that the basketball would not come with it's own app or at least one app for the kids to use at Christmas. So, all I received was 3 basketballs, where I could have gotten the same at Walmart, Etc. This is not fair and such a misrepresentation by Dribble Up. My first order sent sent with only two basketballs and no stand, where I first ordered three basketballs and one stand. Today, I received the other ball and stand but found out there are no instructive online companions. I am sick about this because I was so excited to get my three grandsons instructions on how to start out their basketball careers with the right learning concepts. I didn't need a subscription but needed at least some basic instructions as to beginning the game. Like I said, I'm sick about this situation.

I think the product looks outstanding so I ordered one for my grandson. After thinking about it and realizing there was a subscription cost per month I realized my mistake. My grandson doesn’t play any of the sports and isn’t likely to utilize the product enough to make it worth while. They allowed me to end the subscription and return the product for a refund, no questions asked. Great customer service

Great customer service, super speedy and responsive.

We realized we had double ordered the balls, two of them. Within 1 minute of emailing customer service I had a return label. Amazing service, waiting for Christmas to give to the grand kids, but They look amazing.