Dribbleup Avis 

One of the three balls we ordered got shipped to the wrong location. They immediately sent out another ball to complete the order. Amazing customer service!

Excellent customer service that solved my problem promptly!

Wonderful customer service. Easy exchange. Had the new ball at my doorstep the day after I dropped the wrong ball at usps. Even got a free return label. Highly recommend!

The customer service is exceptional. They listen with patience and handles questions and issues very professionally. They truly stand by their promises of streamlined delivery. My grandson’s will be truly happy their gift was received on time and not lost in the mail handling chaos.

I was very disappointed with Dribble Up. I saw there ad and went to their website. I thought I was purchasing a basketball that came with an app for my grandson. I saw nothing about a $16 to $18 monthly subscription fee, and to my knowledge I did not authorize this subscription. After being notified that $18 had been paid by my PayPal account (in addition to the cost of the basketball, I canceled my subscription and returned the ball. The return and refund went well.

Highly recommend, great customer service ! Realized after placing my order it was the wrong size and they changed it right away, no issues. Also concerned because of postal issues i would not receive it for my grandson's Christmas present but was pleasantly surprised to receive it yesterday ! Also all communication was very pleasant.

Upon realizing that I ordered the wrong product after reaching out to customer service, they sent me a shipping label in order to get me out the right product. Great customer service!

Hazel was Amazing/ very understanding and helpful; was able to assist me with no problems…

Can I give zero stars? Subscription required. Not only is it required, it is automatically charged the moment the product is delivered to you! They say there is a 30 day guarantee to return the product, but you will be charged for the "all-access" app while you're trying out the product. And because, in the fine print, I didn't select it was a gift, the charges won't be refunded or returned from the time it is delivered and the time it's opened! Such poor customer service. Dribbleup staff, don't bother responding. Apologies don't undo the bad rap you're getting for your shady practices.

They make it hard to cancel your membership

Are there any decent and ethical companies out there anymore that aren’t so greedy as to continuing to charge their own customers even after they’ve made the initial purchase? Security cameras, tablets like remarkable, Exercise mirrors and now a soccer ball?? It’s not even standard size! Why would you do this to your customers? You charge $50.(While acting like that’s a sale price from $100) But apparently that’s not good enough, you want to continue taking more money from your customers each month. Are your programmers not skilled enough to create AI or even simple programs like Nintendo Wii from 30 years ago? Nintendo Wii had more Advanced technology that didn’t require monthly subscriptions. This is getting out of hand. This is the only thing that’s getting in the way of Purchasing anything from this company. I will continue to search elsewhere.

This is a complete scam. There is no ‘misunderstanding’ as you respond to other buyers. Nowhere when you purchase the ball do you state you’ll automatically be charged monthly for a premium membership. It is a complete fraud. Basically a cheap ball under cover of a membership that I never signed up for.

Not user friendly - video doesn’t track the ball well and they scam you on the monthly subscription after a cheap initial buy.

They have great customer service. Their app is useful. It provides my child a good option for a workout while practicing how to dribble.

Excellent customer service!

Was supposed to receive it yesterday. Has not even shipped yet, and they already started billing me for the membership. Borderline scam!

Little did I know that when you purchase the soccer ball you get automatically charged $16.99 for the Premium app usage. That just seem like a deceiving business practice, please let people decide whether they want to pay for premium or not. There is no refund so you will be stuck with it if you cancel.

My son is using the app, but not interested in premium level.

The ball arrived deflated, and despite trying to inflate it, it didn’t work. After contacting customer service, they sent a replacement, but the second one had the same issue. I’ve now gone through two defective products, and I’m really disappointed, especially since I was excited to try this with my sons. The concept seems great for teaching kids, but something needs to be done to fix this issue.

Dribbleup customer service was excellent. Prompt and helpful responses for an issue with a recently purchased stand. They went above and beyond, which is the type of company you want to work with for your children's development in sports. I'd recommend anyone to sign up and feel comfortable about any questions or issues that may arise with your purchase. That's hard to find these days!

Like the others are saying, I too came here to praise the customer service. Our order tracking was showing no movement and was a birthday gift, so I emailed customer service. They immediately shipped a new order. Our daughter couldnt wait to get started. The drills are challenging (she just turned 6), but it is something she can work toward. Thankfully, she doesnt get discouraged quickly, so this is a good product for her. I do wish the beginner levels were slower to demo - we have to pause and restart and help her understand what she’s supposed to be doing. Eventually, she’ll be more independent, but with the younger kids, you’ll need to be present.